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"Good place to stay"

"upon checking in they wouldn't let us check in. They canceled our stay and will not refund us. We have stayed there many times when visiting Cincinnati. When we stay in hotels we have to bring a chair that I sleep in so my back doesn't freeze up. Since Latisha wouldn't let us check-in we were stranded 5 hours from home. The Holiday Inn was more than welcoming"

"Thanks for the stay………….."

"Room smelled, shower had no water pressure"

"Friendly helpful staff. Kids loved the basketball court."

"Parking was easy and secure. The hotel is brand new and clean. Breakfast was very good. Rooms and beds were comfortable. Great place to stay. "

"I reported a toilet that took multiple times to flush-and this was just a few toilet paper sheets. I stopped at the desk and the woman said she’d send someone up to repair while I went to a dinner meeting. When I came back (at 11:30 at night), it was not better. No one was at the desk to discuss. Thankfully I was alone, otherwise the toilet would have been a nightmare!"

"The owner does a nice job."

"Upon arriving to this property on 04/17/2026, a 7 hour drive we were informed about a fire that took place on 03/10/2026 the day we booked. Unsure as to how we were still able to book we were called a couple of hours before getting to our destination. There were two representatives behind the desk who were rude including the manager who got on the phone advising that she’d cancel the hotel reservation that was already canceled due to not being informed about a fire that took place a month ago. Upon my last day, there were workers working on the hotel room next to the one I occupied and upon walking out on the balcony the worker advised to open the door, that’s when someone else came inside the hotel room and started prepping for paint with thick blankets on the steps while my family was occupying the hotel room. There was a baby that had to be carried down the steps and we were afraid we would fall on the steps because of the blankets. I called and spoke with someone from corporate number who started a claim but I have yet to hear back. I will be contacting corporate again as I have pictures of the worker in the hotel room. That was in fact an invasion of privacy, that was at 9:00am in the morning and per policy check out is at 11am and I felt as if we were forced to leave. Let’s also add the fact that we never received clean towels. This was my first time in Ohio and I honestly would NOT recommend Sonesta suites to anyone traveling to the Sharonville area."