Otley Vacations from ￥166,730

The hotel itself hadn’t been hoovered and the carpet was covered in bits, this was also the same in the room with the bathroom having stones and other bits all over it. When we asked for the room to be made up the beds weren’t properly made and again no hoovering. Also for a family room there is no sticky bath mat for kids not to slip. The main bed was great the two single beds felt like the springs were going to come through the mattress. The breakfast was ok and some of the bits were decent enough, poor choice of hot drink options when it comes to tea, however the staff were very friendly and tried to be helpful. Overall the stay was ok, it just seems to need some real attention on cleanliness and spare beds

Room was comfortable enough. The bar area is a bit cold and

Everything was wonderful thank you. Staff very friendly and helpful. 🙂

Courteous receptionist & staff who tried to resolve my reservation issues, but when then could not they asked that i got in touch with expedia to resolve the issue which I felt should not have been the case.

It was difficult to spot arriving in the dark. It was an impersonal stay.