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グランド ホテル キシミー アット セレブレーションの口コミ

2.5 out of 5
グランド ホテル キシミー アット セレブレーション
3104 Parkway Boulevard, Kissimmee, FL

口コミ

7.4

良い

評価 10 - 879 件の口コミ中 322 件が非常に良い" "
評価 8 - 879 件の口コミ中 232 件が良い" "
評価 6 - 879 件の口コミ中 135 件が普通" "
評価 4 - 879 件の口コミ中 83 件が不満" "
評価 2 - 879 件の口コミ中 107 件が非常に不満" "

7.8/10

清潔度

8.0/10

スタッフとサービス

7.6/10

設備とサービス

7.4/10

施設のコンディションと設備

7.4/10

環境への配慮

口コミ

8/10 (良い)

Nathaniel

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Thank You
2024 年 5 月に 1 泊滞在
NOELからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management

10/10 (非常に良い)

Santos

良かった点 : 清潔度
2024 年 5 月に 1 泊滞在
NOELからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

4/10 (不満)

Brian

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
They had dehumidifiers everyone as opposed to it being integrated to their central ac. It made the place seem tacky. There was a lot of stains around the lights. It was not just noticeable but very apparent. The bathroom was poorly lit, taking a bath/shower was not pleasant because of it. The main room only had 3 small lamps making the main room also very poorly lit. The TV had the worst channels available and the worst quality I have ever seen in a 3 star hotel. This place should be advertised as a dirty 2 star hotel.
2024 年 5 月に 3 泊滞在
NOELからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Guest, Thank you for taking the time to give us feedback on your stay experience. We are sorry to hear that we did not meet the requirements during your stay. We have taken this up strongly with the concerned team. We assure you that this was not a true reflection of our commitment to making guests smile. Sincerely,The Hotel Management

10/10 (非常に良い)

Joseph

良かった点 : 清潔度、スタッフとサービス、設備とサービス
coming into the property it was very hot and you can see maintenance have placed portable humidifier but the hallway was still warm. everything else was great there. i certainly will returned there, staff was very helpful
2024 年 5 月に 2 泊滞在
NOELからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Guest, We are very thankful for your kind words and review of our hotel during your stay. We look forward to welcoming you again. Sincerely,The Hotel Management

10/10 (非常に良い)

Heather

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Awesome as usual
2024 年 5 月に 2 泊滞在
NOELからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Guest, Thank you for your review and for choosing our hotel. We are happy to hear that you enjoyed your stay with us, and we are looking forward to having you again in our hotel.Sincerely,The Hotel Management

10/10 (非常に良い)

karen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
NOELからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

8/10 (良い)

jeannette

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
Bueno
2024 年 5 月に 2 泊滞在
NOELからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Guest, We are very thankful for your kind words and review of our hotel during your stay. We look forward to welcoming you again. Sincerely,The Hotel Management

10/10 (非常に良い)

Heather

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Affordable clean friendly staff
2024 年 3 月に 2 泊滞在
NOELからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Guest, We are extremely pleased to have you write such a wonderful review for us. Thank you so much and we sincerely appreciate your time and effort. I have personally shared your kind words of appreciation with my colleagues who will feel more motivated. We look forward to welcoming you again. Sincerely,The Hotel Management

10/10 (非常に良い)

Heather

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Close to Disney. Clean
2024 年 4 月に 1 泊滞在
NOELからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

10/10 (非常に良い)

Heather

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very close to Disney. Affordable
2024 年 5 月に 1 泊滞在
NOELからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

10/10 (非常に良い)

Natália

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Limpo
2024 年 5 月に 1 泊滞在
NOELからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

6/10 (普通)

Alexis

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
It’s ok for the price
2024 年 5 月に 3 泊滞在
NOELからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management

10/10 (非常に良い)

Antonio

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Buena limpieza y buena atención al cliente. En las mañanas buen desayuno. Todo me gusto.
2024 年 4 月に 6 泊滞在
NOELからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Guest, Thank you for your review and for choosing our hotel. We are happy to hear that you enjoyed your stay with us, and we are looking forward to having you again in our hotel.Sincerely,The Hotel Management

10/10 (非常に良い)

Kaitlyn

2024 年 2 月に 4 泊滞在
NOELからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Guest, are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

10/10 (非常に良い)

Oscar

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wayyy better than expected! Three renovations definitely threw me as they look better than a holiday inn
2024 年 5 月に 2 泊滞在
NOELからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Guest, Thank you for your review and for choosing our hotel. We are happy to hear that you enjoyed your stay with us, and we are looking forward to having you again in our hotel.SincerelyThe Hotel Management

6/10 (普通)

Joe

カップルで旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
While certainly more affordable than many other options in the area, I probably wouldn’t come back. Our room was not very clean, with stains on the bed and carpet, as well as hair still in the bathtub. They charge an amenity fee per day, which I knew about before hand, but I don’t see how they can justify it. Sure they offer on site laundry, for $6 per load their “gym” has barely any equipment or weights, and no sanitizing cloths to wipe down equipment. Not sure I would recommend this hotel.
2024 年 4 月に 7 泊滞在
NOELからの返信 (投稿日 : 2024 年 5 月 4 日)
Dear Guest, We sincerely apologize if we were unable to meet your expectations during your stay. Please be assured that we take your comments very seriously and have shared them with our team to investigate and resolve. We hope to welcome you again. Sincerely,The Hotel Management

6/10 (普通)

joel、Henderson

カップルで旅行
良かった点 : 清潔度
Lights out and no hot water on day of departure with no explanation or compensation given. Also no maid service after 3rd night as promised. You had to fend for yourself on getting clean towels
2024 年 4 月に 4 泊滞在
NOELからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Guest, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.Sincerely,The Hotel Management

10/10 (非常に良い)

Nikki

2024 年 4 月に 1 泊滞在
NOELからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

6/10 (普通)

Natalie

2024 年 4 月に 1 泊滞在
NOELからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management

2/10 (非常に不満)

Brynna

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
NOELからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Guest,Thank you for taking part in our satisfaction survey.I see you scored us 1/5 and I was hoping you could tell me a little bit more about your experience and whether anything had led you to give us this rating?I look forward to hearing from you soon.Sincerely,The Hotel Management

4/10 (不満)

Arian

気になった点 : スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
NOELからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Guest,Thank you for taking part in our satisfaction survey.I see you scored us 2/5 and I was hoping you could tell me a little bit more about your experience and whether anything had led you to give us this rating?I look forward to hearing from you soon.Sincerely,The Hotel Management

10/10 (非常に良い)

?

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
NOELからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

10/10 (非常に良い)

linda

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great location
2024 年 4 月に 1 泊滞在
NOELからの返信 (投稿日 : 2024 年 4 月 28 日)
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

2/10 (非常に不満)

Julius Ivan

2024 年 4 月に 2 泊滞在
NOELからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Guest,Thank you for taking part in our satisfaction survey.I see you scored us 1/5 and I was hoping you could tell me a little bit more about your experience and whether anything had led you to give us this rating?I look forward to hearing from you soon.Sincerely,The Hotel Management

2/10 (非常に不満)

Laurie-Anne

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Ce n’était vraiment pas propre et il avait des coquerelles sur le plancher… J’ai quitté l’hôtel avant d’y passer la nuit et j’ai demandé un remboursement.
2024 年 4 月に 1 泊滞在
NOELからの返信 (投稿日 : 2024 年 4 月 28 日)
Dear Guest, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.Sincerely,The Hotel Management

10/10 (非常に良い)

Obed

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good
2024 年 4 月に 1 泊滞在
NOELからの返信 (投稿日 : 2024 年 4 月 25 日)
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

2/10 (非常に不満)

Alexander

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
They double charged my room when I got there to make more money claiming it was a refundable deposit.
2024 年 4 月に 1 泊滞在
NOELからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Guest,Thank you for staying with us. Please note that the deposit amount will be refunded back after 7 business days. We look forward to welcoming you again. SincerelyThe Hotel Management

8/10 (良い)

Shedar

2024 年 4 月に 1 泊滞在
NOELからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management

8/10 (良い)

Alize

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was a clean room, the pool wasn’t anything fancy but they had free breakfast and everyone was very kind & polite. I would stay again for a quick stay.
NOELからの返信 (投稿日 : 2024 年 4 月 19 日)
Dear Guest, We are very thankful for your kind words and review of our hotel during your stay. We look forward to welcoming you again. Sincerely,The Hotel Management

6/10 (普通)

Justin

カップルで旅行
良かった点 : 設備とサービス
気になった点 : 施設のコンディションと設備
The hotel was well appointed, but you can tell the maintenance it receives is minimal and very cost conscious. drywall repairs are patched with spackling but the texturing is not matched or painted. The walls are white, so I guess they think that is adequate. The poorly installed shower curtain bars hanging on a thread. rust vents painted over rather than being replaced. Not sure what the $22.70 resort fee is for, since it isn't a resort and they don't offer anything a similar property has. They aren't using it for repairs! Expedia needs to factor in "resort fees" in upfront pricing for sorting purposes. The party doors are very loose fitting and jiggle loudly when the main doors are opened. The adjoining neighbor heard his party door jiggling from us entering our room and he thought we were shaking his party door in an attempt to get in his unit and he started swearing at us. They need a tighter fit/ seal.
2024 年 4 月に 1 泊滞在
NOELからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear Guest, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.Sincerely,The Hotel Management

10/10 (非常に良い)

Heather

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Love it again!
2024 年 4 月に 1 泊滞在
NOELからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

6/10 (普通)

Alexis

カップルで旅行
良かった点 : 設備とサービス、施設のコンディションと設備
気になった点 : 清潔度、スタッフとサービス
Hotel room was ok. We (my boyfriend and I) got there and checked in, the door was broken. We know it wasn’t the key because we tried it on another room and the door lit up, but our door was not lighting up at all. We notified the desk 3 different times about it and sat in the hallway of our room for about 30 minutes waiting for someone to help us. Finally someone showed up but did not speak english so was hard to communicate. Once we got into our room i noticed a certain spot on the carpet was wet, no clue what it was but quite disgusting stepping on an unknown liquid mushed into the carpet. There was gum stuck in the sink. There is no sleeping in. Both mornings woke up to neighbors slamming the door or kids YELLING and running down the hallway at 7 in the morning. Pool was infested with ants and other bugs. It was cheap and probably would stay again, but these were just our issues for our 2 night stay.
2024 年 4 月に 2 泊滞在
NOELからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Guest, We sincerely apologize if we were unable to meet your expectations during your stay. Please be assured that we take your comments very seriously and have shared them with our team to investigate and resolve. We hope to welcome you again. Sincerely,The Hotel Management

10/10 (非常に良い)

Eduardo

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good
2024 年 4 月に 1 泊滞在
NOELからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

6/10 (普通)

Mahmood

2024 年 4 月に 3 泊滞在
NOELからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management

10/10 (非常に良い)

Irish

良かった点 : 設備とサービス
Clean comfortable great staff
2024 年 4 月に 1 泊滞在
NOELからの返信 (投稿日 : 2024 年 4 月 13 日)
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

6/10 (普通)

Matthew、Southampton

2024 年 4 月に 1 泊滞在
NOELからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management

6/10 (普通)

Joseph

出張
良かった点 : スタッフとサービス
Stayed here but ended up checking out a day earlier than expected. At first glance it looks like a newer place but it shows its age. Some rust around the room on various metallic objects. Dehumidifiers to correct the dampness. I get it, it’s Florida. However the shower pressure was terrible. On my second day I had a dinner lined up with several friends and I went to take a shower. Absolutely no hot water. I notified the front desk and they seemed apathetic. I ended up having to take a cold shower in order to get ready in time. I was turned off by that and ended up staying at a friend’s house for the remainder of my Florida trip. It’s sad when they charge you a “resort” fee and yet they can’t produce hot water for bathing. Money down the drain, no pun intended. I’ll definitely be looking at other options for my next stay, as I’m down there quite often.
2024 年 4 月に 2 泊滞在
NOELからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Guest, We sincerely apologize if we were unable to meet your expectations during your stay. Please be assured that we take your comments very seriously and have shared them with our team to investigate and resolve. We hope to welcome you again. Sincerely,The Hotel Management

4/10 (不満)

Eleana

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス
Upon arrival, I was under the impression that I paid everything through the Expedia app, and only needed to pay the $20/day resort fee upon checking into the property. Be advised that you will also be charged a $100 fee, that will be on ‘hold’ for any possible damages to the room, and will be returned to you after you checkout. Staff was nice, and room was clean! We didn’t take a vehicle, nor did we utilize the shuttle service the hotel offers but Uber was convenient and non-expensive to travel to/from the Disney Parks & Universal Studios! Growing up traveling, hotel breakfast was always one of my favorites, but this truly was NOT it. Stale eggs and stale sausage patties, although the waffles and toast were great. There’s no variety when it comes to what is served, but I guess it’s a plus to not having to pay daily for breakfast, as one would at other hotels. If you’re looking for a room to ‘just sleep,’ in while you spend the entirety of your day at a park, I would recommend this property to you! Other than that, invest in your hospitality stay.
2024 年 4 月に 4 泊滞在
NOELからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Guest, We sincerely apologize if we were unable to meet your expectations during your stay. Please be assured that we take your comments very seriously and have shared them with our team to investigate and resolve. We hope to welcome you again. Sincerely,The Hotel Management

8/10 (良い)

Rachel

2024 年 4 月に 2 泊滞在
NOELからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

10/10 (非常に良い)

Amanda

2024 年 4 月に 1 泊滞在
NOELからの返信 (投稿日 : 2024 年 4 月 28 日)
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

10/10 (非常に良い)

Shamecka

2024 年 4 月に 4 泊滞在
NOELからの返信 (投稿日 : 2024 年 4 月 28 日)
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

8/10 (良い)

KEVIN

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good. Some slight rust on fixtures.
2024 年 3 月に 4 泊滞在
NOELからの返信 (投稿日 : 2024 年 4 月 6 日)
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management

10/10 (非常に良い)

Manager

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
EXCELLENT CUSTOMER SERVICE, CLEAN ROOMS
2024 年 4 月に 1 泊滞在
NOELからの返信 (投稿日 : 2024 年 4 月 6 日)
Dear Guest, Thank you for your review and for choosing our hotel. We are happy to hear that you enjoyed your stay with us, and we are looking forward to having you again in our hotel.Sincerely,The Hotel Management

8/10 (良い)

Shannon

2024 年 4 月に 1 泊滞在
NOELからの返信 (投稿日 : 2024 年 4 月 25 日)
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management

8/10 (良い)

Beverly、Calgary

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lots of restaurants near by.
2024 年 3 月に 4 泊滞在
NOELからの返信 (投稿日 : 2024 年 4 月 6 日)
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management

6/10 (普通)

Juan、Charlotte

家族旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
It’s ok. Needs to replace the Carpet “hallway “ and rooms
2024 年 4 月に 1 泊滞在
NOELからの返信 (投稿日 : 2024 年 4 月 4 日)
Dear Guest, We are delighted to receive your kind words and that you found our hotel to your liking. Regarding your concerns, trust that we are continuously doing the needful to improve. We look forward to your next visit. Sincerely,The Hotel Management

10/10 (非常に良い)

Marc

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
NOELからの返信 (投稿日 : 2024 年 4 月 4 日)
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

10/10 (非常に良い)

Jennifer

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was a nice place to stay at.
2024 年 3 月に 2 泊滞在
NOELからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

2/10 (非常に不満)

Eduard

2024 年 3 月に 2 泊滞在
NOELからの返信 (投稿日 : 2024 年 4 月 21 日)
Dear Guest,Thank you for taking part in our satisfaction survey.I see you scored us 1/5 and I was hoping you could tell me a little bit more about your experience and whether anything had led you to give us this rating?I look forward to hearing from you soon.Sincerely,The Hotel Management

2/10 (非常に不満)

Denise

家族旅行
気になった点 : 設備とサービス、施設のコンディションと設備
Humidifers all over bc water damage, its smelly, dark no good lights, 1 tiny bar soap, mattress so unforyable it squeals, i was ready to check out first 30 min but they said had to wait for mgmt for credit. want refund
2024 年 3 月に 1 泊滞在
NOELからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Grand Hotel Kissimmee we strive every day to provide a superior customer experience. I am sorry we couldn’t do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Sincerely,The Hotel Management