Ono Vacations from ￥35,140

I travel 11 hours to Japan, got to the hotel day refuse checking me in

Terrible Hotel — Misleading Description, Dirty Slippers, and a Breakfast Scam This hotel was absolutely awful and does not deserve four stars. Its Expedia listing is misleading and creates a completely false impression. 1. Misleading description: What looks like beautiful light-colored wood in the photos is actually cheap laminate. The room looks far better online than in reality. 2. Unsafe lighting: The floor lighting is so bright you could read a book at night. It makes sleeping difficult, but turning it off leaves a step invisible in the darkness, creating a serious risk of falling. We had to sleep wearing eye masks! 3. Disgusting slippers: The hotel provides dirty, worn-out slippers with visibly damaged soles. Completely unacceptable! 4. Breakfast SOLD OUT: During our four-day stay, breakfast was available for only two days. The other two days were SOLD OUT! How can a four-star hotel fail to provide breakfast to its guests? 5. Breakfast rip-off: Expensive, tasteless, and ridiculously inconvenient. You must order a day ahead from confusing pictures and unfamiliar Japanese dish names. You receive a fixed box of food with no substitutions or choices. It takes too long to eat and isn’t sufficiently filling. Worse, prepaid breakfasts cannot be canceled or refunded. This feels like a scam. Final verdict: Cheap materials, unsafe lighting, dirty slippers, and disastrous breakfast service. The hotel misleads guests through its Expedia listing. One of my worst hotel experiences.

I would like to say thank you to all staff members at Espacio Nagoya Castle Hotel for providing such warm hospitality and high quality service. All staff members at the hotel were kind and very professional in taking my requests even after business hours with detail and sophisticated manner. I would highly recommend staying at Espacio Nagoya Castle to all my friends.

Lovely home, would def stay here again!