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Reviews of Hoshino Resorts KAI Alps

4 out of 5
Hoshino Resorts KAI Alps
Taira 2884-26, Omachi, Nagano

Reviews

9.2

Wonderful

Rating 10 - Excellent. 24 out of 33 reviews" "
Rating 8 - Good. 6 out of 33 reviews" "
Rating 6 - Okay. 2 out of 33 reviews" "
Rating 4 - Poor. 0 out of 33 reviews" "
Rating 2 - Terrible. 1 out of 33 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Li-yin, Beechhurst

Traveled with family
Liked: Cleanliness, amenities
Attentive service. Super spa. Amazing cuisine.
Stayed 3 nights in Apr 2024

10/10 Excellent

Wei Chun

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location, which is 15 min from Ogizawa station for the Tateyama Alpen Route. It has plenty of parking and staff welcomed us at the parking lot and guided us through the entire check-in process. You will have to make request early if you have a preferred dining time for breakfast and dinner. For dinner, it was either 5:30 or 7:30. There are more options for breakfast but if you check in late, they may be out of spots for certain times. Dinner was very fancy and consisted of multiple small bites. Overall very delicious food and great service. We also love the free activities near the lobby. When we were there, they had rice congee/porridge in the morning, tea in the afternoon and sake in the evening. We also enjoyed the private bath tub in our room since we were traveling with small children. Out of the three hotels we stayed in this trip, this had the "coldest" hot spring at around 40 degrees Celcius, which was perfect for the kids.
Stayed 2 nights in Apr 2024

10/10 Excellent

Ward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Sangmin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Sun kiu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great from the start of our in room check in. Excellent service from all the staff with special mention to Ochia. Complimentary car park, 6 star half board menu. Both breakfast and dinner were so sumptuous and exquisitely planned! The onsen facilities were fantastic too. My family enjoyed our 2 nights of relax stay enroute to our alpine route. Hoshino hospitality is out of this world! Will defintely stay at Hoshino when we travel to Japan again.
Stayed 2 nights in Jun 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cultural, very beautiful, onsen and food were very good
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
This resorts exceeded my expectations in every way. Exceptional staff & service was all times thoughtful.The breakfast & dinner are wonderful, the food presentation is just amazing & delicious. Gorgeous resorts I ever stay.

10/10 Excellent

Chung yee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, staff are helpful
Stayed 1 night in Feb 2024

2/10 Terrible

Tai Man Daman

Stayed 1 night in Jan 2024

6/10 Okay

CHIUNG-YI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

hoi shan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relax
Stayed 1 night in May 2023

10/10 Excellent

Wai Chung

Stayed 2 nights in Feb 2023

10/10 Excellent

carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort and onsen facilities... the free hot sake event is great especially in winter time However, it will be great to offer more frequent shuttle bus service to nearby JR station :)

8/10 Good

JLEE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
好環境.房間很大.服務好
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Nice
Stayed 1 night in Jan 2020

8/10 Good

Shuk Ching

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay.
Stayed 2 nights in Dec 2019

10/10 Excellent

Siu Ha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
調理
生ものが食べられない事 で出された調理はただ火を通したのみで 料理でなく加熱処理みたいな感じがした。事前に連絡をしてましたが。
Stayed 1 night in Jul 2019

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful experience
Nice environment, nice food, service, and style. The hot spring is really great, outdoor is even better, you can see the stars above your head. Tough it is smaller then I expected, but I enjoyed having the stay with them.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is absolutely perfect. Staff is very good, well trained with an excellent service mind. Hotel is super nice with many activities for guest. Food is delicious, just like Michelin Star. Love it!
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth it , everything is excellent
Excellent check in services, Almost Perfect Japanese style dinner and breakfast. And really beautiful hot springs.
Stayed 1 night in Apr 2019

8/10 Good

channy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
位置比較隱密，服務很好 就是有些飯店提供的體驗活動因客人較多 所以沒辦法很好的體驗到，美中不足 餐食品質高，味道也不錯，但是沒有特別的驚喜 房間設計很別緻，帶閣樓的上層床位剛好在暖氣出風口，很熱 下層容易撞到頭~
Stayed 1 night in Feb 2019

10/10 Excellent

Ying

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Japanese hotel
Stayed 1 night in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Alex, Nagano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel with Star Service
I was deeply impressed by the service offered by KAI Alps staff, which provided us a good memory during our stay at Omarchi Onsen this winter. This is undoubtedly one of the best pick in the Onsen.
Stayed 1 night in Dec 2017