Old Brownsboro Place Vacations from ￥141,510

Clean cozy room & great hotel amenities but the TV had no channels at all

This is a beautiful hotel with super friendly staff…it would be a ten but I would give it an eight due to windows being drafty and the mattress being a little too firm.

I've always had good luck with holiday inn. I have never encountered a dirty location. Rooms were comfortable, staff was friendly and breakfast was delicious. What more could you ask for? Oh, the location was a definite plus!

Room was clean. Holiday ambiance was great. Good food.

The room was nice but small, and there was a nice shop downstairs, which, despite exorbitant prices like $10 for a large Reese's peanut butter cup, had a good selection of food. We paid for a Premier room, but we weren't sure what was different about it than the Deluxe room. Most of the receptionists were extremely nice and helpful. However, I had brought a different credit card to check out than the one I had used to book the hotel. I didn't think I would need to pay until I checked out, but, apparently, they charge your card for amenities each morning instead of all at once at the end of your stay. I got numerous emails on the first morning to come down to the desk "right away" because there was a problem for my first card. That receptionist looked at me like I was an insect because my other card hadn't gone through. She made me feel really embarrassed even though I had plenty of money on my other card that I had planned to use for my stay. I also thought having to pay $15 for Wifi on each of our phones and laptops per day was ridiculous. The prices to watch a movie on the TV were outrageous too. They charged $25 each to watch 10-year-old movies like Inside Out. Housekeeping took out our trash and made our beds but didn't refresh our towels, which was disappointing.