Ofrende

We really liked the location and the staff on the front desk were really friendly and helpful. The coffee bar and cinnamon buns were delicious. The rooms were clean. The bathroom sink was appalling- no space for anything. The pictures on Expedia were deceptive- our room was certainly not anything like the room we were assigned.

Odd. 4 hotels under the same ownership, with shared entrance & shared breakfast room. Arriving at reception no reservation was found & we were directed to the coffee lounge at the other side of the entrance area. We dragged our bags up the steps & the busy staff member greeted us at the checkout after making 4 coffees & delivering pastries. This was the checkin for Henriks hotel & we did have a reservation. This part of the building is newly refurbished & pleasantly done if a little impractical. The largest bedside lamps I’ve seen dominate & just allow you to squeeze your phone & wallet on. The bottom bed sheet only wraps around the matress topper… The overhead shower sent water over the shower door & the automatic bathroom lighting was like being caught in a spotlight as it clicked on, exposing you in all your glory to your courtyard neighbours through the thin net curtain. Please add a blind or curtain! The buffet Breakfast was very busy, I’m assuming all 4 hotels eat there, unlike other reviews we found it sparse & a limited selection. Very crispy bacon, scrambled eggs & party size frankfurters? Shared slabs of butter were a little odd too. Two very harassed & over worked ladies doing their best at breakfast, politely asking us to leave as others needed a table when we’d finished. The hotel looks nice, it means well, but for $400 per night it needs work. It felt like a place designed & run by hard pressed & well meaning newcomers to being a hotelier. As I said, odd.

I really wanted to like this hotel because there is a lot to like. The staff were consistently friendly, professional, and genuinely tried to help whenever we had an issue. Unfortunately, the air conditioning failed on multiple days. It was repaired once, only to fail again, leaving the room around 27°C, which made it very difficult to sleep. Staff confirmed that the hotel-wide AC system was experiencing issues and that many guests had complained. The hotel was fully booked, so moving to another room was not an option, although I am not sure how true this was for the first night. The Wi-Fi was also inconsistent. If the AC and Wi-Fi are working, I imagine this is an excellent place to stay. Unfortunately, based on my experience, I cannot rate it higher.