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"Extremely friendly and helpful staff. Clean room, comfortable bed. Definitely stay there again when in Oakland."

"The room was clean smellled good."

"My stay at the highlander is always comfortable, I actually love that it's peaceful the rooms are clean always staff are friendly id rate it overall a ten."

"was great for the stay i needed"

"The room has cockroaches. We couldn’t have stayed there and left"

"It was clean and staff was nice "

"Small"

"Reasonable price clean no bedbugs 👍 Room needed air conditioning 🙃 Other than that everything is great ⭐️⭐️⭐️"

"Great front desk staff, and maids great too. "

"Cons: Smells like cigarettes inside the room, lots of burn holes in blankets, roaches in restroom, microwave was half burnt light bulbs were out in restroom and in main room lamp. Key card did not work until maintenance had to replace batteries in the door unit which took a whole day. Had to get something from the room and while the key card did not work since maintenance hadn’t come yet, I went to front desk and no one was there to let me in. I waited for 30 minutes. Pros: Fridge worked well,...

"This was my absolute worst hotels.com experience hands down. The room was so dirty that I tried to cancel my reservation, a first ever. And I’ve stayed in some funky places but this takes the cake. The furniture had crusty stains like 3-D stains, the remote control was covered in some kind of sticky goo, sheets stained, burn holes in the blanket, bathroom was a nightmare. Had to wake up at 4am to catch a flight. There was a prostitute coming in and out of an open room, homeless guy (very nice...

"The shower was dirty with no conditioner or shampoo. The room smelled like smoke, it was loud and too expensive for the quality of the room . The beds were comfy but the upstairs room was loud."