I have no complaints about the house itself, really enjoyed our stay there and the kitchen is well stocked. The beds are also very comfortable and the house is in such a great spot at the end of the island.
This house, however, was advertised as having its own private walkway to the beach. We had 3 households drive 5 hours for this beach trip, children included, and when we arrived we realized that the beach access had been shut down. The beach eroded in that area and there is now a 12 foot drop off where the access used to be. This was most definitely not an overnight incident, so we should have been notified in advance that the beach access no longer existed. A close beach access is a top 3 reason for our choice in a beach house. Not having one would have made a difference in our choice. Once there and unpacked though, there's nothing to be done.
Because the house beach access was closed, we had to get up early each morning and drive our car with all of our beach gear down to the end of the island access before the lot was full and walk back to the house until we were ready to head to the beach. It was less than ideal to say the least. I also realize that having to do this sort of thing is not uncommon in a beach stay, however, the house was falsely advertised as having the benefit of its own access. That wording has since been removed, but still existed the entire duration of our stay.
I called to complain the first day and my husband called 2 more times after to ask for a refund for a portion of our stay. He was told that the broker in charge would have to handle the situation, but that person never returned his calls. I do not blame the homeowner in this situation, because it is most certainly the fault of the property management company who handles this rental.
