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"施設の古さや清潔さにしては、料金が高いと感じた。ゴミ箱の外側が汚れていたり、いくつもの部屋の角に蜘蛛の巣やホコリがあり、壁もシミが多くて汚く感じた。 この値段では、次回も利用したいとは思わない。"

"Breakfast was delicious and lots of kind foods ! "

"Partner and I shared a room - quite a small space, but totally comfortable for a couple nights! Everything was very clean and tidy, and staff were very friendly. There was a smart TV in the room, and good wifi. They make a good effort for eco-friendliness too! It’s literally a 1-2 minute walk to Aizuwakamatsu Station, and there are plenty of places to eat in the vicinity. They also offer a complimentary breakfast buffet which is lovely! "

"Convenient location, easy parking, decent breakfast. Only complaint is the bed. It was like sleeping on a sheet of plywood. Way to hard with no padding. Pillow was also firm and seemed to be filled with a rice-like substance. Not comfortable. "

"This was absolutely one of the worst trips I have ever done. Hotels.com help contribute to this. Not so great experience. Both the hotels.com and the resorts websites provided false information. The conditions were so bad that I landed up leaving a day early. I had to take someone to the hospital due to the dirtiness. I did not get refunded and I was actually charged more than what was expected. The location was great and the staff was great but they were unforgiving when it came to providing a refund or understanding the situation. Do not recommend this place unless you don't mind old worn down overcharged definitely not a two-star hotel resorts. One note you will have to pay for everything even if it says all exclusive."

"The staff was very accomodating, nice room, kaiseki delicious."

"Nice hotel "

"If you are looking to experience how Japanese travel, sleep on tatami rooms and eat a good selection of Japanese food. Then this hotel is a good choice. Your room includes a breakfast and dinner buffetes and most people wear the colorful yukata provided by the hotel. The property is a bit out of date but the public bath is quite nice. Transportation into the city is limited and taxi is about $20 USD"

"Great hot spring and nice facilities."