Northwest 57th Street End

Came here to stay last minute after flying in. Wasn’t able to find reservation at first. After getting to room we noticed there was only 2 towels so we called down for more towels pillow and water. After waiting over an hour we had to call back in order to get someone to help. They had forgotten us with the shift change. We had a long day of travel and there were 4 of us total. We simply wanted somewhere to lay our heads safely but we’re willing to pay more because of the good reviews and location. I know pillow and towels doesn’t seem like a big deal, but it is when you pay a premium rate you expect premium results in a timely manner.