Find Hotel with a Concierge in Northern Australia

"Overall good experience. Concierge desk was there, however never attended. Our room was a King room, but in reality it was 2 single beds pushed together... Also, since when do guests bring their luggages to the hotel room and not the porter? Where is concierge?"

"Location was great. Was able to walk places! The hotel was also right next to the lagoon which was pretty cool! "

"The hotel was in the perfect location for exploring downtown as well as accessing the terminal for your tour to the GBR. The staff were friendly and helpful. The room was clean and well appointed. We had a lovely views of the water. We also used the pool which was also lovely. Great place to stay "

"Great location and clean rooms. Great staff."

"Excellent accommodation, bed a little hard but otherwise perfect. Staff very extremely friendly and helpful. Highly recommend staying here as it’s so close to everything, only short light rail ride to surfers. Love the cheap transport. Will definitely be coming back and staying here again"

"Mmmm just, room 1219 but not important, didnt need an ocean view."

"Yes the ocean was visible from my room"

"Check in was excellent, was given a letter saying there was maintenance being done and there would be no water from 11pm till 4 am. No drama there. Got back from dinner around 9 and heard a noise didn’t think much of it till I got into bed and the noise continued. It was a loud drilling sound. After about and hour of this I rang reception to see what was going on. They said they were preparing for the maintenance I asked how long it was going to go on they said they’d call me back. The noise continued on and off for the next hour so I rang again. The attitude was pretty much too bad and I could change rooms, yes change room from the deluxe king ocean view room I paid for to a standard room then move back the following day. No offer of any compensation no offer of anything. I was unpacked and my assistance dog was sound asleep we’d been up since 4am so at 11pm it wasnt an option I wanted to take.The drilling continued and I rang again and got pretty much the same answer and attitude. I asked if there were other complaints and they said yes. nThe whole point of this is if they had scheduled maintenance why book rooms that were going to be effected. Pure Greed as far as I’m concerned. I also could plug the jug or coffee machine in next morning. I’d plug them in turn on and the plug would slowly slide out and appliances stopped working.There was also lots of mould in the shower and on air con. Mentioned the noise on checkout and all I got was oh sorry about that. Never again!"

"Yeah I had clear ocean view. However, I felt that I was locked in and overcharged on arrival after having paid the booking fee online and a bond fee on arrival unlike the Meriton Suites it's just a booking fee. But overall the staff are professional and great customer service "