North Downs Way - West

Staff on reception were unhelpful- didn’t seem professional- sat outside socialising as guests arriving. Really unprofessional and poor hospitality.

Great location, the Earl's Court station was just 5-min walk away, lots of restaurants and supermarkets nearby, Check in/out process was very smooth, the virtual assistant was super attentive and helpful. We stayed in a compact room, the toilet was a bit tiny, the hair conditioner was out. Even though there was no a/c in the room but it was not hot at night.