Nishi-Sonogi District Vacations & Trips from ￥45,650

Great location and amenities. Friendly staff and clean accommodations. Thank you for a great stay!

This is an amazing. Way exceed my expectation and the service is great. The staff is also very helpful and go extra steps to help.

The room overall was nice with the separate washroom and traditional shower, a kitchen, and a TV. The only bad part was the cleanliness of the couch and beds. The couch had an unlimited amount of stains from who knows where. The beds also had a bit of a stench to them, but you get used to it after a bit.

The hotel was lovely with spacious guest rooms with lots of luxurious details. The room lacked practical facilities like a place to put your clothes or suitcases which meant it looked cluttered all the time. The front desk staff were pleasant when they were there but seldom were able to be helpful. We were told that none of the restaurants on the property were open despite their posted hours, there was no option to send out laundry and even that there were no umbrellas available to borrow during a downpour. It was comical after a while! All in all, too much focus on luxury and not enough on the daily details.