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Reviews of Clifton Victoria Inn at the Falls

2.5 out of 5
Clifton Victoria Inn at the Falls5591 Victoria Ave, Niagara Falls, ON

3.7/5 Good

43604,360 verified reviews
Cleanliness
3.7/5
Cleanliness 74%
Staff & service
4.0/5
Staff & service 80%
Amenities
3.3/5
Amenities 65%
Property conditions & facilities
3.4/5
Property conditions & facilities 68%

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Mar 2020
0

3/5 Okay

Happy face iconLiked: Staff & service
Sad face IconDisliked: Cleanliness

Stayed 1 night in Mar 2020
0

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

The room was lovely and location was great! One elevator and the hot tub were out of order.
Stayed 1 night in Mar 2020
0

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Mar 2020
0

4/5 Good

Happy face iconLiked: Staff & service, amenities

Breakfast was actually not bad, the pool was nice and the staff was great. The rooms need a some updating but overall we had a great stay.
Stayed 2 nights in Mar 2020
0

4/5 Good

Happy face iconLiked: Staff & service, room comfort

Stayed 1 night in Mar 2020
0

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great breakfast. Kind and helpful staff who definitely went out of their way to ensure our comfort and happiness.
Stayed 1 night in Mar 2020
0

1/5 Terrible

Sad face IconDisliked: Cleanliness, staff & service, property conditions & facilities, room comfort

You lied on it being attached to The water park. We got broken into our car. Our room stunk. We were unable to reach you to cancel our second night!!!
Stayed 2 nights in Mar 2020
0

4/5 Good

Happy face iconLiked: Cleanliness, staff & service

It is old and outdated, and smells like Fritos and chlorine, however is clean and staffed by very friendly and helpful individuals. It is a fantastic value for it’s price and location. Would recommend and would stay here again.
Stayed 1 night in Mar 2020
0

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities

We had a great 2 night stay. the property is older but well taken care of. hot tub not working but pool was nice.
Stayed 2 nights in Mar 2020
0
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5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Mar 2020
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4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

It was pretty good. it seemed sketchy but it ended up being okay. some of the tooms windows open up to the lonny lobby area, where the pool is. the pool is also maily for children. the staff were very friendly and helpful. it is walking distance to clifton hill which was so nice. breakfast was also good but it can get clustered and busy.
Stayed 2 nights in Mar 2020
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2/5 Poor

Sad face IconDisliked: Cleanliness, amenities, property conditions & facilities

When we got there saw that the hot tub was closed, asked when it would be working and found out that it has been closed for 4 years. This should be stated on the booking site as that was something I was really looking forward to. Same thing with one of the elevators hasn't worked in years. The only working elevator barely worked and we got stuck at one point for 5 mins. The cleaning of the rooms is obviously not checked. I lifted cushion off the decaying armchair and there was a beer cap there, also broken glass in the corner of the room. This place has really gone downhill, not worth the money at all.
Stayed 1 night in Mar 2020
0
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3/5 Okay

Happy face iconLiked: Cleanliness, staff & service
Sad face IconDisliked: Amenities

Location was excellent, pool was small and jacuzzi inoperable. The breakfast buffet was unappealing and the eating area not well kept up during breakfast
Stayed 2 nights in Mar 2020
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4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Mar 2020
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4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Mar 2020
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4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Mar 2020
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4/5 Good

Happy face iconLiked: Cleanliness, staff & service, amenities

Offering free parking and breakfast is a huge plus. Hotel is well equipped. Spa was down at our stay but sauna and pool were great. Hotel has gone through the times and is showing the wear and tear. But very clean and staff is awesome. Would return.
Stayed 3 nights in Mar 2020
0

4/5 Good

Stayed 1 night in Feb 2020
0
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4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Mar 2020
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4/5 Good

Happy face iconLiked: Cleanliness, amenities

The hotel is near the original casino in Niagara falls (5 minute walk) and plenty of things to do with the family. Free parking and free breakfast is also good to have.
Stayed 2 nights in Feb 2020
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2/5 Poor

Sad face IconDisliked: Property conditions & facilities

It was nice and clean room but the washroom was not too good. While taking shower water temperature increases itself to burning hot. Hated it
Stayed 1 night in Feb 2020
0
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5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

Great place to stay, not to far from all the main attractions in Niagara falls. Break fast is great, the rooms are spacious and clean. I would recommend this hotel anytime. Oh ya and Parking is free.
Stayed 1 night in Aug 2019
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1/5 Terrible

Sad face IconDisliked: Cleanliness, staff & service, property conditions & facilities

We had a room right outside the pool area which was noisy until after 11 pm. We had people partying at a table right outside our sliding door until after 11pm. Very loud. There was banging on the walls all night. The rooms curtains, floor and tables were very dusty and the curtains had stains all over them. Very dirty. The heating/AC made a loud humming noise all night long. My son did not sleep at all. Even for the price of $136 it was way to expensive for the night. The breakfast was cold (eggs/sausage) and not much selection. We will never stay here again. Terrible service too!
Stayed 1 night in Feb 2020
0
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5/5 Excellent

Happy face iconLiked: Staff & service, amenities, property conditions & facilities

Stayed 1 night in Feb 2020
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4/5 Good

Very close to all of the attractions. Only downfall was the eoom was extremely hot ..
Stayed 2 nights in Feb 2020
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4/5 Good

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Feb 2020
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4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Feb 2020
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4/5 Good

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

Walking distance to all attractions; free parking; breakfast included in room rate.
Stayed 2 nights in Feb 2020
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5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

I love it! The hotel was nice, everything was close and easy to get there, I really have a good time!
Stayed 2 nights in Feb 2020
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4/5 Good

Stayed 2 nights in Feb 2020
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3/5 Okay

Happy face iconLiked: Staff & service
Sad face IconDisliked: Property conditions & facilities

Excellent location, minutes from the top of clifton hill . Desperately in need of a overall but rooms are large and we found the bed comfortable
Stayed 2 nights in Feb 2020
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4/5 Good

Happy face iconLiked: Cleanliness, staff & service

close to clifton hill, free parking, fire place was broken.. bed was ok
Stayed 1 night in Jan 2020
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2/5 Poor

Happy face iconLiked: Cleanliness, staff & service
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Not worth the price

Bed was really uncomfortable and lumpy. Jacuzzi had no hot water. Tv has maybe 10 channels
Stayed 1 night in Feb 2020
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3/5 Okay

Happy face iconLiked: Amenities
Sad face IconDisliked: Staff & service, property conditions & facilities

Only issue with this property was at the time of our stay their elevator was broken and our room was located on the 6th floor of the building. Other than that our stay was an overall good experience.
Stayed 1 night in Feb 2020
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4/5 Good

Stayed 1 night in Feb 2020
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1/5 Terrible

Sad face IconDisliked: Cleanliness, staff & service, amenities, property conditions & facilities

Not maintained well.. very disappointed!! Overpriced !!
Stayed 1 night in Feb 2020
0
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4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Sad face IconDisliked: Amenities

It was really good except breakfast was absolutely shocking. Not a single piece of fruit in sight. Wouldn’t kill for a bowl of fruit for self service breakfast.
Stayed 1 night in Feb 2020
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2/5 Poor

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horrible experience

They made us believe the indoor water park was indoor with the hotel, when in reality it was across the street. he hotel itself is disgusting, I would never stay there again.
Stayed 1 night in Feb 2020
0
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5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

I liked the fact that it close to all of the attractions and the casino.
Stayed 1 night in Feb 2020
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4/5 Good

Happy face iconLiked: Staff & service

We had two bedrooms whixh was great.. The rooms could use an update.
Stayed 2 nights in Feb 2020
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5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service

Liked close to Casino so could walk. Hot tub did not work.
Stayed 2 nights in Feb 2020
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5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

All I can say is that I’m always happy with my stay!!!
Stayed 1 night in Feb 2020
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3/5 Okay

Happy face iconLiked: Cleanliness, staff & service
Sad face IconDisliked: Property conditions & facilities

I like it because its near clifton hill, but the property is already old. Only 1 elevator works, luckily were just on the 2nd floor so you can use the stairs to go down to the lobby. The rooms heating/cooling has a funny smell to it,maybe because its old. And your going to be asked to pay a $50 deposit upon check in but we already have checked out 5hrs ago and i still haven’t got my money back to my card.
Stayed 1 night in Feb 2020
0
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We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. and just to advise credit card deposits do take 3-5 business days to disappear and that is up to each individual credit card company . hope this information helps

2/5 Poor

Sad face IconDisliked: Amenities, property conditions & facilities

Hotel only had one of two elevators working and the hot tub was not working over family day weekend.
Stayed 1 night in Feb 2020
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3/5 Okay

Happy face iconLiked: Cleanliness, staff & service
Sad face IconDisliked: Amenities, property conditions & facilities

Only 1 working elevator always had to use the stairs rooms are nice no good t v unless you like the shopping network. Broken hot tub &sauna. Poor breakfast watered down waffle mix &coffee no fruit. This hotel is living off its location, not the quality of the place. This place needs to be seriously updated, (brought out of the 90, s.
Stayed 1 night in Feb 2020
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4/5 Good

Happy face iconLiked: Staff & service, amenities

Ceramic Tiles above the water level in the swimming pool and the white plastic latter going in side the pool are greasy and dirty you can see it but you can't not touch.
Stayed 2 nights in Feb 2020
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4/5 Good

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Feb 2020
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4/5 Good

Happy face iconLiked: Staff & service
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Stayed 1 night in Feb 2020
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3/5 Okay

Happy face iconLiked: Staff & service

location good for old casino....we have no kids so was noisy for us with all the young ones
Stayed 1 night in Feb 2020
1
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