Rooms were dirty. Stairs to rooms looked like they never been cleaned. Would not stay there again
2026 年 8 月に 3 泊滞在
宿泊者限定の口コミ
2/10 (非常に不満)
Aimee
2026 年 8 月 1 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
The hotel needs a massive upgrade the rooms didnt give a relaxing feel, the corridors smelt of bad body oder, its a hotel mainly for the older generation or the night clubbers. But the staff are second to none, they make that hotel 10x better then what it is they really make the place, they went above and beyond when we were there for our short time, and you couldnt ask for anything more they were amazing.
2026 年 7 月に 5 泊滞在
宿泊者限定の口コミ
6/10 (普通)
STEPHEN
2026 年 6 月 3 日
Satisfied
2026 年 6 月に 1 泊滞在
宿泊者限定の口コミ
2/10 (非常に不満)
Danielle
2026 年 8 月 18 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Room was disgusting orange water leaking through ceiling. No hot water staff unhelpful and dismissing.
2026 年 8 月に 1 泊滞在
宿泊者限定の口コミ
6/10 (普通)
Gaganpreet
2026 年 6 月 10 日
気になった点 : スタッフとサービス、施設のコンディションと設備
Hotel was good location was good but cold overnight and can’t sleep and noise coming outside even windows close and staff was not good not smiling not feeling welcome not saying welcome feels like they saw Asian people and not happy to see us
2026 年 6 月に 2 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
Nadia
2026 年 6 月 2 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Brilliant location, next to the sea and town centre. Parking spaces available (although not many). Room was clean, smelt fresh. Shower was easy to operate. Lift is available. Loved the pool - relaxing and quiet. Staff were welcoming and helpful. Price was good value for money. Would visit again if going to Newquay.
2026 年 5 月に 1 泊滞在
宿泊者限定の口コミ
6/10 (普通)
Mark
2026 年 9 月 2 日
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Helpful staff and good amenities, however if you’re not part of a ‘Coach trip party’ then you’re totally sidelined at mealtimes as coach guests receive priority!
We stayed for 4 nights and when the coach party turn around happened, the dining room was totally rearranged to suit the new coach guests to the point we didn’t have a table for breakfast on the last day! (Although we’d been there 4 nights and were told that would be allotted to us) even our breakfast preorder form was lost so we didn’t get our choices as by the time a new table was found for us breakfast was nearly finished! And most of the choices were gone!!
Disappointing to say the least!
2026 年 8 月に 4 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
Joanne
2025 年 8 月 25 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very clean lovely staff very helpful.
2025 年 8 月に 6 泊滞在
宿泊者限定の口コミ
6/10 (普通)
Vitaliy
2026 年 8 月 25 日
良かった点 : スタッフとサービス
The room was not as clean as I used to, especially in the corners.
All doors did look old and not well maintained.
The mattress did not look good at the bottom.
There were no hooks for towels in the bathroom.
No AC, Luckily, I was away all 4 days I stayed there and it was not hot all night with the window open in the mid-August,
No Wi-Fi except in the lobby.
The TV was small , about 22".
2026 年 8 月に 4 泊滞在
宿泊者限定の口コミ
8/10 (良い)
Sandra
2025 年 8 月 15 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location and staff. The property could use a little updating, but for the price- I can't complain.
2025 年 8 月に 2 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
keegan
2025 年 8 月 7 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Super friendly staff, you get a lot for the great prices. Not too far from the center of all the action.
2025 年 8 月に 1 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
STEPHEN
2018 年 9 月 6 日
Host / stay. Very good
2018 年 9 月に 1 泊滞在
宿泊者限定の口コミ
2/10 (非常に不満)
Megan
2026 年 8 月 9 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Firstly, when we arrived it was clear the room had not been finished or cleaned properly. There was one mug that someone had drunk out of and had a lipstick mark on next to the bed. The bin was full and the bathroom bin had someone’s toothbrush in it - and the sink covered in toothpaste.
The room didn’t have any toilet paper which we didn’t realise until very early in the morning and had to come downstairs to ask for more.
We then had a shower and the water was freezing we could not get it warm at all and this is a basic need / requirement of staying somewhere. It’s such a shame but this room is not fit for purpose. The door lock is not sufficient for a hotel property, the shore was blocked with hair and dirt and no hot water is just not acceptable. Let alone not having a clean room.
Most of the rooms and hotel is in disrepair. The steps up to the rooms are dangerous with tape hanging off them making it even more prone to slipping.
2026 年 8 月に 1 泊滞在
宿泊者限定の口コミ
6/10 (普通)
Jasmine
2025 年 8 月 16 日
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備、客室の快適度
Nice weekend stay in Newquay
We stayed here for the Boardmasters festival and it was ideally located being so close to several beaches and where the buses stopped to take you to Boardmasters. The reception staff were lovely and very welcoming. The hotel could use some updating but it was clean and tidy. We didn't have any shower gel in the bathroom which was a shame but there was a Tesco 2 minutes up the road so we could pick some up. The hotel has huge potential and it is a big hotel with a quiet floor but there were just a few little things that let it down.
2025 年 8 月に 2 泊滞在
宿泊者限定の口コミ
4/10 (不満)
Paul
2025 年 8 月 13 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Lift not working and not being fixed,
Shower very very slow just dribbled out,
Bar only open a couple of hours a day Manager not very helpful other staff excellent.
2025 年 8 月に 5 泊滞在
宿泊者限定の口コミ
4/10 (不満)
Mats
2025 年 6 月 29 日
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Rummet var inte ordentligt städad, kaffe på på bord och smulor på golvet
2025 年 6 月に 1 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
David
2024 年 9 月 2 日
良かった点 : 設備とサービス
.
2024 年 8 月に 3 泊滞在
宿泊者限定の口コミ
6/10 (普通)
Samantha
2024 年 8 月 28 日
良かった点 : スタッフとサービス
The building itself was okay, if not very old fashioned. The pool area was nice but limited to 8 at a time so we had to wait a little while. The room had almost no plug sockets and no WiFi in the rooms which wasn't ideal when signal is poor. Staff were lovely and very helpful when the electricity went out when we got in. Beds were comfortable and overall not bad but limited in what it provides.
2024 年 8 月に 1 泊滞在
宿泊者限定の口コミ
4/10 (不満)
Shakuntala
2025 年 9 月 1 日
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
They didn’t allow us to check in even 5 minutes before we waited hour and minutes the lady is friendly however but other staff are quite rude and they didn’t guide to room which was hard to hard to find because we had to go through the quiet room which doesn’t make sense … the lift wasn’t working too and even then the lift only allowed 4 people.The pool however does not be used by the coach guests that come here so you basically get a private pool. Caution some of the tiles in the pool can cut you!
2025 年 8 月に 1 泊滞在
宿泊者限定の口コミ
2/10 (非常に不満)
Janice
2025 年 9 月 3 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Awful.
The hotel was awful, dirty. Couldn't have dinner hotel to busy. Breakfast had to be pre ordered, then one breakfast was forgotten. Had to keep asking for items. The poached eggs were rock hard. The whole experience was a nightmare. Found cut dirty toe nails on the bed. cobwebs in the bedroom. Pool area was terrible. Hotel needs a complete refurb. Some photos couldn't be uploaded.
2025 年 9 月に 1 泊滞在
宿泊者限定の口コミ
6/10 (普通)
Jade
2024 年 8 月 26 日
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Mediocre at best
Staff were lovely and helpful. BUT….. black mould in the bathroom! Enough to trigger my asthma. Breakfast was cold every day and the coach holiday people were always seen to first! I requested some toast for my little one and never got it. The high chair was disgusting…… mould in the creases! We did not have lunch or dinner at the hotel for this reason.
The pool was nice however!
2024 年 8 月に 3 泊滞在
宿泊者限定の口コミ
2/10 (非常に不満)
Jessii
2024 年 8 月 13 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I am so unhappy with my stay here, I feel I have wasted £100. We were down for the night for a wedding made to feel like kids given a wristband we were not allowed to take off or not allowed back in and we had to wear it to a wedding party. We had to leave out key with our belongings in the room which I did not feel comfortable with and other hotels do not do this. They told me by the way night staff wear body cams which them scared me to think what is going on here? The room was old tv was the size of my laptop and the bathroom full of black mold on top the shower which I have a picture of. There was a group outside the entrance right under our window around 2am chatting and laughing which was so so loud we barley slept, you can hear everyone walking up the stairs and every little creak from other rooms. Over all I was so unhappy and out of pocket for this stay I wish I had stayed in my car.
2024 年 8 月に 1 泊滞在
宿泊者限定の口コミ
2/10 (非常に不満)
Holly
2025 年 8 月 11 日
気になった点 : スタッフとサービス、施設のコンディションと設備
We booked what was meant to be a relaxing babymoon through Trivago, specifically choosing this hotel because it advertised a pool, entertainment, and a functioning restaurant. Less than 24 hours after booking, we received an email stating the pool was closed, there would be no entertainment, and the restaurant would only be serving breakfast during our stay – all due to the Boardmasters Festival (which we had no interest in and didn’t even know was taking place). This information was not disclosed at the time of booking.
On arrival, we politely asked about the pool and were met with an incredibly rude and patronising response: “You can go to the beach” (despite bad weather), followed by “Do you have a shower in your room? Well, there you go!” and even a sarcastic “I’ll buy you a paddling pool for your room.” This was not only unprofessional, but insulting.
The bar was only open between 3–7pm, leaving nothing to do. The room looked nothing like the photos – stains down the walls, outdated furnishings, and paper-thin walls meaning we heard everything from neighbouring rooms. Instead of the peaceful break we booked, the atmosphere was more like a youth hostel due to the hotel catering to festival-goers. This is not acceptable when you’re 8 months pregnant and in need of rest.
To make matters worse, other guests told us they also felt misled.
The customer service was ultimately the worst we have ever experienced and would caution anyone thinking of staying here!
2025 年 8 月に 4 泊滞在
宿泊者限定の口コミ
6/10 (普通)
Caroline
2022 年 8 月 14 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Very tired condition. Room not serviced during stay-needed to ask for towels. Beds very uncomfortable. Damp patches on ceiling. Tv did not work