Book a Newport Resort

"The clicks need to be moved ahead on time."

"Dirty room, unsafe furniture, sofa beds bedding was never changed between guests. Fitted sheet, top sheet and a gold blanket were on the bed in a mess filled with dirt, food crumbs and dirty socks. Mini Fridge had all bottom shelves missing and no little freezer. Place didn’t have many outlets. Next to king bed on the floor was a power bar, that had room lamps plugged into it. Needed access to a freezer for my special needs child to which they were unable to accommodate and I had to ask the restaurant next door. Called about the dirty sofa bed multiple times and got no answer. Went up front desk and no employee. Waited. Let him know the conditions of the bed along with the broken & unsafe furniture. He offered me a full refund but was unable to do it as I booked with hotels.com. He told me to reach out to them which I did. The staff member brought up clean bedding (while wearing rubber gloves) so we had to remove the dirty bedding and make the bed (housekeeping job not the guests) asked where I should put the dirty bedding, he wasn’t sure. One of the comforters he brought up was in a bag. I put the dirty bedding in that & put it outside of the room door in the hallway. We left earlier than checkout the following morning. No shower as the shower was extremely dirty, towels stained yellow/orange. I contacted hotels.com explaining some of the issues, however wasn’t able to tell them everything. They called hotel & couldn't make contact. Now I’m waiting. A refund is necessary!"

"The hotel had been recently renovated. Nice clean rooms. If the pool is important to you, check and see if it is running before booking. My one complaint is the pool seems to be down more than it ever is running in previous stays. This recent stay it wasn't."

"Stayed here once before and had a great experience, which is why I came back. Unfortunately this time was very different. It was unbelievably loud at all hours of the night, and the door handle to my room was broken. Overall, it was disappointing compared to my previous stay. I would not recommend staying here based on this visit. "

"Clean room, friendly service, room temp just right. The suite was really nice excellent if you were staying few days or longer. Everything you need was available "

"EVERYTHING was EXCELLENT! The breakfast was so good! My only suggestion is the home fries not be spicy. :) our room was amazing! This hotel is the BEST we've ever stayed in! We will be back!"

"its average for the price of the stay"

"The rooms were very comfortable for my family and I. It was a home away from home feel. Staff was awesome! Amanda the manager was great! They don’t book to locals, however our home was being renovated so we needed somewhere to stay for the week. So, she gave the green light for us to stay, which was helpful and greatly appreciated because we already booked and paid through Expedia. The pool was nice and warm. Gym is right next to pool with big windows to see so while kiddo’s are swimming parents can get a workout in. Hotel is modern and cozy. Definitely would recommend and stay again. The coffee and hot coco bar was awesome also! "

"Clean room"