Although i have stayed with ESA before this was by far my worst experience. There were no toiletries in the property and and the water had a distinct smell. It was a below par experience
宿泊されたお客様
2018 年 2 月に 3 泊滞在
宿泊者限定の口コミ
2/10 (非常に不満)
宿泊されたお客様
2018 年 7 月 2 日
良かった点 : 施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
The company doesn't care about its clients
For the second time in the span of 3 weeks they mixed up the keys for self-check-in so after taking a bus, the tube, a train and a cab to get there, I wasn't able to check in. I had to wait by the door with my luggage until someone from ESA brought the spare key. After 20-30 minutes someone let me in the apartment but wouldn't let me keep the key so I was stuck in the apartment for another hour or so until they brought the correct keys.
Because of the above, I wanted to speak to a manager to make sure this doesn't happen a 3rd time since I stay there often. The first day I was told the manager went home so I will get a call the next day. The next day I got a call saying that the manager is busy that day but will call the next day. It has been more than a week now since I should have received a call and the manager hasn't done so, therefore, I am writing this review to make sure however chooses ESA is very patient and doesn't expect a hassle-free stay.
宿泊されたお客様
2018 年 6 月に 3 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
Tony
2018 年 6 月 11 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice apartment close to downtown Newbury. Only a 10 minute walk to my mum's flat. 2 bedrooms. Nicely furnished. TV only picked up one channel. Did not see any housekeepers. Wanted to change out towels because washer/dryer is really small. Overall a very nice place to stayin Newbury