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Reviews of The Plaza - A Fairmont Managed Hotel

5 out of 5
The Plaza - A Fairmont Managed Hotel
768 Fifth Avenue, New York, NY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 703 out of 1000 reviews" "
Rating 8 - Good. 135 out of 1000 reviews" "
Rating 6 - Okay. 77 out of 1000 reviews" "
Rating 4 - Poor. 51 out of 1000 reviews" "
Rating 2 - Terrible. 34 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

SHEILA

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The Plaza is of course iconic. The building is very old so not everything is spotless. Old curtains get stuck; light interruptors sometimes fail, etc. The staff is not the most friendly - they have some attitude. But if you show the money, you can have the time of your life. Still a great experience.
Stayed 2 nights in May 2024
Response from Paul Tormey, Managing Director on May 20, 2024
Dear Guest,We very much appreciate your comments regarding your stay at The Plaza. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Michael

Business traveler, Traveled with partner
So sorry. Tte Plaza has seen better days.
Stayed 3 nights in May 2024
Response from Paul Tormey, Managing Director on May 20, 2024
Dear Guest, We are delighted to hear that you had an enjoyable experience. Thank you for your kind words and we look forward to having you with us again soon. Warm regards,

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love The Plaza Hotel , is a landmark Architecture, history, location. Wonderful service, especially concierge services. Bathrooms could use more maintenance. All in all, still my favorite hotel in NYC
Stayed 6 nights in May 2024
Response from Paul Tormey, Managing Director on May 13, 2024
Dear Guest, We are delighted to hear that you had an enjoyable experience. Thank you for your kind words and we look forward to having you with us again soon. Warm regards,

8/10 Good

Richard, LAS VEGAS

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had some issues with one staff member being Rude and sometimes lack of communication between staff I asked or requested services that were either ignored or lost in communication. Been a good customer have to think about returning
Stayed 5 nights in May 2024
Response from Paul Tormey, Managing Director on May 9, 2024
Dear Guest,Thank you for taking the time to tell us about your experience at The Plaza - A Fairmont Managed Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address these issues and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

Magdalena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Paul Tormey, Managing Director on May 9, 2024
Dear Guest, We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

10/10 Excellent

Diana, Punta Gorda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay.
Stayed 1 night in May 2024
Response from Paul Tormey, Managing Director on May 3, 2024
Dear Guest, We are delighted to hear that you had an enjoyable experience. Thank you for your kind words and we look forward to having you with us again soon. Warm regards,

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Paul Tormey, Managing Director on May 3, 2024
Dear Guest, We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

10/10 Excellent

Sheri

Stayed 8 nights in Apr 2024
Response from Paul Tormey, Managing Director on May 20, 2024
Dear Guest,We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

4/10 Poor

Behnaz

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel facilities left much to be desired. The bath and shower were subpar, with water not draining properly. Additionally, the carpet and furniture in the room were visibly worn and in need of replacement. Overall, a disappointing experience.
Stayed 3 nights in Apr 2024
Response from Paul Tormey, Managing Director on May 3, 2024
Dear Guest,Thank you for taking the time to share your detailed feedback. We cannot begin to describe how disheartening it is to learn of your disappointment.Please accept my sincere apologies for the subpar conditions of your accommodations. Rest assured, this is not typical nor exemplary of The Plaza's service legacy. I have shared your comments with our respective teams so that we may investigate and follow-up internally. It is through feedback such as yours that we may ensure our guests enjoy an unparalleled level of service.We do hope the rest of your time in New York was enjoyable, and that you will allow us another chance to better serve you next time your travels bring you to New York City.Sincerely,

10/10 Excellent

Kaci

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous
Stayed 1 night in Apr 2024
Response from Paul Tormey, Managing Director on Apr 22, 2024
Dear Guest,We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

6/10 Okay

Polina

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
Great location, sadly hotels staff is not trained properly , definitely does not act like a five start hotel. No one helped me with a bags outside when my car pulled ip to the entrance . Very slow room service, rude front desk clerk list goes on and on Every year I stay there and every year the same story . Very disappointing
Stayed 1 night in Apr 2024
Response from Paul Tormey, Managing Director on Apr 19, 2024
Dear Guest,Thank you for taking the time to tell us about your experience at The Plaza - A Fairmont Managed Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Fairmont, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address these issues and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
This is by far one of the best hotels in the city with amazing amenities, skilled staff, gorgeous rooms. Always a pleasure to spend time here.
Stayed 2 nights in Apr 2024
Response from Paul Tormey, Managing Director on Apr 17, 2024
Dear Guest,Thank you so much for your kind comments about your stay with us! I am delighted you had such an exceptional experience, and that our team went above and beyond to make sure you had a memorable stay. Thank you for being our guest and we look forward to welcoming you back.Warmest Regards,

10/10 Excellent

Leslie

Stayed 3 nights in Mar 2024
Response from Paul Tormey, Managing Director on May 3, 2024
Dear Guest, We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

10/10 Excellent

Gayle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would go again
Stayed 3 nights in Mar 2024
Response from Luigi Romaniello, Managing Director on Apr 1, 2024
Dear Guest, We are delighted to hear that you had an enjoyable experience. Thank you for your kind words and we look forward to having you with us again soon. Warm regards,

10/10 Excellent

Thomas

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The absolute most incredible stay! My daughter and I cried when we were leaving. The staff were exceptional. We were centrally located. Expedia.com came through when our original booking fell through upon late arrival. Grateful to the iconic Plaza for every cherished memory.
Stayed 3 nights in Mar 2024
Response from Luigi Romaniello, Managing Director on Apr 1, 2024
Dear Guest,Thank you so much for your kind comments about your stay with us! I am delighted you had such an exceptional experience, and that our team went above and beyond to make sure you had a memorable stay. Thank you for being our guest and we look forward to welcoming you back.Warmest Regards,

10/10 Excellent

Gus

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Finest hotel in the world!
Stayed 4 nights in Mar 2024
Response from Luigi Romaniello, Managing Director on Mar 25, 2024
Dear Guest, We are delighted to hear that you had an exceptional experience. Thank you for your kind words and we look forward to having you with us again soon. Warm regards,

10/10 Excellent

Michael

Stayed 5 nights in Mar 2024
Response from Paul Tormey, Managing Director on Apr 15, 2024
Dear Guest,We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

6/10 Okay

Fabienne

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stunning property and hotel. The location is fabulous and the building is absolutely gorgeous. Service was average and not what I expect from a 5-star hotel. My son got a little candy basket on the first night but there was nothing else the rest of the stay (a couple of chocolates when turning down the beds would be a nice touch at the very least). They called me Mister instead of Ms on the welcome card and did not make any effort to correct once I pointed out I wasn’t a man. There was no effort to get to know us or talk to us. The $65 daily fee is tacky and inelegant. I’m not in New York to eat pancakes or wings or other outdated 80s hotel food (their menu is terrible other than the Palm Court tea) so we only used that amount once. The hotel refused to budge when I mentioned there wasn’t much on the menu we could eat due to food restrictions and said it’s the same for everyone. The blow dryer in the bedroom was gross. The vent was fully crusted with gunk and really needs to be either cleaned or replaced. The bedroom was spacious and beautiful. Room was cleaned around 7pm every day which I did not like - we typically left early for long days of exploring and shopping and came back at about the time the room was being done which was inconvenient. Overall, staying at the Plaza was an amazing experience but I will look for another hotel for our next stay due to the overall lackluster service.
Stayed 3 nights in Mar 2024
Response from Luigi Romaniello, Managing Director on Mar 25, 2024
Dear Guest,Thank you for taking the time to share your detailed feedback. We cannot begin to describe how disheartening it is to learn of your disappointment.Please accept my sincere apologies for the shortcomings you experienced during your stay. Rest assured, this is not typical nor exemplary of The Plaza's service legacy. I have shared your comments with our respective teams so that we may investigate and follow-up internally. It is through feedback such as yours that we may ensure our guests enjoy an unparalleled level of service.We do hope the rest of your time in New York was enjoyable, and that you will allow us another chance to better serve you next time your travels bring you to New York City.Sincerely,

10/10 Excellent

Renee, Whittier

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was over the top in service. The hotel is beautiful. The rooms are beautiful. The area is so quiet and safe you could walk around at any time of day. The location was perfect. So many things within walking distance.
Stayed 4 nights in Mar 2024
Response from Luigi Romaniello, Managing Director on Mar 25, 2024
Dear Guest,Thank you so much for your kind comments about your stay with us! I am delighted you had such an exceptional experience, and that our team went above and beyond to make sure you had a memorable stay. Thank you for being our guest and we look forward to welcoming you back.Warmest Regards,

10/10 Excellent

Dana, Charlotte

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property. The smell when you walk in is delightful Gardenias. The beds and pillows were very comfortable and were a welcome relief after a long day of walking. We had always wanted to stay there and are so glad we did. In addition the rooms are beautiful you feel like royalty.
Stayed 3 nights in Mar 2024
Response from Luigi Romaniello, Managing Director on Mar 20, 2024
Dear Guest,Thank you so much for your kind comments about your stay with us! We are so very glad to have welcomed you, and to learn that you had an enjoyable experience at The Plaza. I have shared your comments with our team and I am sure that they will serve as encouragement and inspiration.Thank you for being our guest and we look forward to welcoming you back.Sincerely,

10/10 Excellent

Kasia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for four days. You cannot beat the location. We were travelling with our 2.5 year old daughter and we were made to feel so welcome. The entire staff exudes hospitality and grace. Won’t be staying anywhere else when visiting NYC.
Stayed 3 nights in Mar 2024
Response from Luigi Romaniello, Managing Director on Mar 18, 2024
Dear Guest, We are thrilled to hear that you and your family had an exceptional experience. Thank you for your kind words and we look forward to having you with us again soon. Warm regards,

10/10 Excellent

DAVID

Liked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Luigi Romaniello, Managing Director on Mar 18, 2024
Dear Guest, We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

10/10 Excellent

Tracey Lynne Phoenix, Gilbert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this was the BEST hotel we have ever stayed at. From the moment we arrived from the airport until we left 7 days later back to the airport. Door staff were attentive, available, and very helpful with rides not associated with the hotel. We cannot say enough about the Concierge staff - EVERY request we made they were there with an answer, recommendation, or just plainly made reservations for us. Best Concierge ever - especially Bill and Juliet! Our 2 room suite was an upgrade which we needed for 7 days in this luxury hotel.The one issue we had was taken care of immediately which was the mattress - way too soft for our taste - but was changed out almost the same hour we requested it. Thank you Plaza Hotel staff for making this the best 70th birthday celebration we could ask for. We will stay again.
Stayed 7 nights in Mar 2024
Response from Luigi Romaniello, Managing Director on Mar 18, 2024
Dear Guest,Thank you so much for your kind comments about your stay with us! I am delighted you had such an exceptional experience, and that our team went above and beyond to make sure you had a memorable stay. Thank you for being our guest and we look forward to welcoming you back.Warmest Regards,

8/10 Good

Jaclyn

Stayed 3 nights in Mar 2024
Response from Luigi Romaniello, Managing Director on Apr 5, 2024
Dear Guest, We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

10/10 Excellent

Julius

Stayed 3 nights in Mar 2024
Response from Luigi Romaniello, Managing Director on Apr 5, 2024
Dear Guest,We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

8/10 Good

Charles

Stayed 3 nights in Feb 2024
Response from Luigi Romaniello, Managing Director on Apr 5, 2024
Dear Guest, We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

10/10 Excellent

patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely love this hotel. The service is amazing. Russell at the reception desk went above and beyond with his service. Will be back soon!
Stayed 3 nights in Mar 2024
Response from Luigi Romaniello, Managing Director on Mar 18, 2024
Dear Guest,Thank you so much for your kind comments about your stay with us!. We are so very glad to have welcomed you, and to learn that you had an enjoyable experience at The Plaza. I have shared your comments with our team and I am sure that they will serve as encouragement and inspiration.Thank you for being our guest and we look forward to welcoming you back.Sincerely,

10/10 Excellent

Mark, Los Angeles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very friendly staff. Champagne Bar is great, as is the high tea. Room Service actually delivers as promised too.
Stayed 3 nights in Mar 2024
Response from Luigi Romaniello, Managing Director on Mar 13, 2024
Dear Guest, We are delighted to hear that you had an enjoyable experience. Thank you for your kind words and we look forward to having you with us again soon. Warm regards,

10/10 Excellent

Annmarie

Traveled with partner
Iconic! Impeccable Service and charm! First class all the Way
Stayed 1 night in Mar 2024
Response from Luigi Romaniello, Managing Director on Mar 13, 2024
Dear Guest,We are delighted to learn that you had an exceptional experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

2/10 Terrible

IVAN M

Disliked: Cleanliness
Stayed 3 nights in Feb 2024
Response from Luigi Romaniello, Managing Director on Mar 7, 2024
Dear Guest,Thank you for taking the time to share your honest feedback. We strive to ensure all of our guests experience The Plaza's legacy of extraordinary service and are disheartened to learn that your stay fell short.Should your time permit, we invite you to please contact us directly at plzfrontofficemanagement at fairmont.com with your reservation details so that we may further investigate and work to make it right. It is through feedback such as yours that we may continuously ensure our guests receive the highest levels of service.We hope for the opportunity to better serve you the next time your travels bring you to New York.

10/10 Excellent

Michelle Kathleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, excellent staff, and very clean rooms (so important). Only thing that would have made our stay better would be new mattresses, the linens were very nice.
Stayed 3 nights in Feb 2024
Response from Luigi Romaniello, Managing Director on Mar 7, 2024
Dear Guest,We very much appreciate your comments regarding your stay at The Plaza - A Fairmont Managed Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Linwood, Olive Branch

Liked: Cleanliness, property conditions & facilities
Very cool people
Stayed 3 nights in Feb 2024
Response from Luigi Romaniello, Managing Director on Mar 7, 2024
Dear Guest, We are delighted to hear that you had an exceptional experience. Thank you for your kind words and we look forward to having you with us again soon.

10/10 Excellent

Jamee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful!
Stayed 3 nights in Feb 2024
Response from Luigi Romaniello, Managing Director on Mar 7, 2024
Dear Guest, We are delighted to hear that you had an enjoyable experience. Thank you for your kind words and we look forward to having you with us again soon.

4/10 Poor

poul

Traveled with family
we started checking in to a room half size what we booked an paid for.. the moved to something else, but have to pay more.. and that was the constant feeling, that nomatter what we did it cost extra.. aslo we paid somekind of dayly fee to use the facilities?? i guess that what yuo pay when you book a room?? all in all , we wil never come back and we will never recommed this hotel to anyone..
Stayed 8 nights in Feb 2024
Response from Luigi Romaniello, Managing Director on Mar 7, 2024
Dear Guest,Thank you for taking the time to share your honest/candid feedback. We strive to ensure all of our guests experience The Plaza's legacy of extraordinary service, and are disheartened/disappointed to learn that your stay fell short.Should your time permit, we invite you to please contact us directly at plzfrontofficemanagement at fairmont.com with your reservation details so that we may further investigate and work to make it right. It is through feedback such as yours that we may continuously ensure our guests receive the highest levels of service.We hope for the opportunity to better serve you the next time your travels bring you to New York.

10/10 Excellent

Kari

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Paza is the most iconic NYC experience...it is not just a hotel. I have stayed in NY hotels for decades, none come close to The Plaza....I will only stay there from now on! Classic, beautiful, safe, close to everything, simply magnificent.
Stayed 3 nights in Feb 2024
Response from Luigi Romaniello, Managing Director on Mar 7, 2024
Dear Guest,Thank you so much for your kind comments about your stay with us! We are so very glad to have welcomed you, and to learn that you had an enjoyable experience at The Plaza. I have shared your comments with our team, and I am sure that they will serve as encouragement/inspiration.Thank you for being our guest and we look forward to welcoming you back.

4/10 Poor

Joshua

Traveled with family
Disliked: Staff & service
Tourist trap
Lots of unexpected charges. $12 “delivery fee” for room service. $65 nightly “urban experience” fee. I was told there was $50 to use with the urban experience fee, used it on snacks in the room. At check out, they told me that wasn’t included in what you could use the money on. Keys wouldn’t work at check-in. Had to make 4 trips to the lobby from 15th floor. Not worth the money. If you like shabby chic, then stay here. No coffee maker. Feeling duped by staying here. 100% will not be coming back.
Stayed 2 nights in Feb 2024
Response from Luigi Romaniello, Managing Director on Feb 12, 2024
Dear Guest,Thank you for taking the time to provide your honest feedback regarding your recent experience at our hotel. Firstly, please accept our sincere apologies for the inconveniences you have faced during your recent stay. This is certainly not the image nor the experience we wish our guests to have. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues.Thank you for choosing The Plaza and we hope to be presented with an opportunity to better serve you soon.Sincerely,

10/10 Excellent

Arnoldo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing hotel, one of the top 5 I’ve been too. Smells like flowers throughout the hotel and everyone was friendly. Bed with comfortable and the shower had plenty of pressure. Quite in the room except some minor honking or sirens every once’s in a while, but it’s New York, so not a big deal. I would stay here again, only thing I was not a fan of was the in room dining, everything was over cooked, but there are a lot of places to eat around so wasn’t a deal breaker.
Stayed 2 nights in Feb 2024
Response from Luigi Romaniello, Managing Director on Feb 12, 2024
Dear Guest,Thank you so much for your kind comments about your stay with us! We are so very glad to have welcomed you, and to learn that you had an enjoyable experience at The Plaza. I have shared your comments with our team, and I am sure that they will serve as encouragement and inspiration.Thank you for being our guest and we look forward to welcoming you back.Sincerely,

2/10 Terrible

Justin

Traveled with partner
Disliked: Staff & service, property conditions & facilities
My wife and I have always thought of staying at the Plaza hotel and we finally did for her birthday. We checked in on the 29th of January with great customer service from Neil at the front door and with our concierge who brought our bags up but we couldn’t even get to our rooms for about 30minutes because the elevators were not working. For the next 3 days of our stay the staff never greeted us, looked at us with snarky faces and I had an encounter with an extremely rude staff who treated me as if I was dumb when both of our hotel key cards were not working. Super disappointed and pissed off with the encounter of the bald guy who I believe was a manager there! Take your money to St. Regis or literally any other 5 star hotel. Also the rooms are very old, dirty and run down as well. Not worth it.
Stayed 3 nights in Jan 2024
Response from Luigi Romaniello, Managing Director on Feb 1, 2024
Dear Guest,Thank you for taking the time to share your honest/candid feedback. We strive to ensure all of our guests experience The Plaza's legacy of extraordinary service, and are disheartened/disappointed to learn that your stay fell short.Should your time permit, we invite you to please contact us directly at plzfrontofficemanagement at fairmont.com with your reservation details so that we may further investigate and work to make it right. It is through feedback such as yours that we may continuously ensure our guests receive the highest levels of service.We hope for the opportunity to better serve you the next time your travels bring you to New York.Sincerely,

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, great service.,People hanging around in front of the hotel is a little disturbing
Stayed 1 night in Jan 2024
Response from Luigi Romaniello, Managing Director on Feb 1, 2024
Dear Guest,We very much appreciate your comments regarding your stay at The Plaza - A Fairmont Managed Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

marina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
great location
Stayed 3 nights in Jan 2024
Response from Luigi Romaniello, Managing Director on Feb 12, 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Anne

Traveled with family
Awesome
Stayed 1 night in Jan 2024
Response from Luigi Romaniello, Managing Director on Feb 1, 2024
Dear Guest, We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t like the bathroom lighting , not bright enough for women’s make up. Should add a lighted make up mirror
Stayed 3 nights in Jan 2024
Response from Luigi Romaniello, Managing Director on Feb 1, 2024
Dear Guest,We very much appreciate your comments regarding your stay at The Plaza - A Fairmont Managed Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Iconic and beautiful. If they had more than 5 stars - it’s worth it. You get what you pay for so don’t skimp. Staff were friendly and helpful - excellent service. Room was quiet, clean and beautiful - glimpses of the park.
Stayed 1 night in Jan 2024
Response from Luigi Romaniello, Managing Director on Feb 1, 2024
Dear Guest,Thank you so much for your kind comments about your stay with us! We are so very glad to have welcomed you, and to learn that you had an enjoyable experience at The Plaza. I have shared your comments with our team and I am sure that they will serve as encouragement and inspiration.Thank you for being our guest and we look forward to welcoming you back.Sincerely,

8/10 Good

Alex

Stayed 1 night in Jan 2024
Response from Luigi Romaniello, Managing Director on Feb 1, 2024
Dear Guest,We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

2/10 Terrible

Essa, Doha

Stayed 6 nights in Jan 2024
Response from Luigi Romaniello, Managing Director on Mar 20, 2024
Dear Guest Thank you for taking the time to complete our survey concerning your stay at the The Plaza A Fairmont Managed Hotel. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests.I noticed that your overall experience was not up to standard with the experience that we wish our guests to have. I would greatly appreciate it if you would be willing to provide any further information about any problem you may have encountered as this will help me better understand what happened in order to rectify any concerns and prevent future occurrence.Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon.

10/10 Excellent

Novondia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely be staying again.
Stayed 2 nights in Jan 2024
Response from Luigi Romaniello, Managing Director on Jan 24, 2024
Dear Guest,We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

10/10 Excellent

Michele

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience! Would highly recommend!
Stayed 1 night in Jan 2024
Response from Luigi Romaniello, Managing Director on Jan 24, 2024
Dear Guest,We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

10/10 Excellent

Adriana

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Luigi Romaniello, Managing Director on Jan 18, 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Patricia

Family getaway
Fabulous hotel. Door men were not as attentive as expected but everything else was perfect
Stayed 3 nights in Jan 2024
Response from Luigi Romaniello, Managing Director on Jan 18, 2024
Dear Guest,We very much appreciate your comments regarding your stay at The Plaza - A Fairmont Managed Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

William W

Stayed 5 nights in Jan 2024
Response from Luigi Romaniello, Managing Director on Feb 12, 2024
Dear Guest,We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,