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Volando Urai Spring Spa and Resort

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Luxury
4.0 star property
9.2

Wonderful

Tranquil sanctuary in Wulai

Steaming hot springs invite weary travelers to soak in mineral-rich waters amid stunning scenery. Staff accommodate dietary requests at two on-site restaurants. The full-service spa offers rejuvenating treatments in a peaceful atmosphere with whispers of mountain breezes.

Popular amenities

  • Hot tub
  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
The current price is ￥82,173
￥94,910 total
includes taxes & fees
May 24 - May 25
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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon

Late check-in subject to availability

Minimum check-in age: 20

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Wednesday:
  • Hot springs

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 8 are not allowed at this adults-only property; all guests 8 and older are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts

We should mention

Hot springs access available from 10:00 AM to 11:00 PM
Guests under 8 years old are not permitted at this adults-only property

Frequently asked questions

Is Volando Urai Spring Spa and Resort pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Volando Urai Spring Spa and Resort?

As of May 23, 2026, prices found for a 1-night stay for 2 adults at Volando Urai Spring Spa and Resort on May 24, 2026 start from ￥82,173, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking and valet parking are free at this property; nearby parking is also free.

What time is check-in at Volando Urai Spring Spa and Resort?

Check-in start time: 3:00 PM; Check-in end time: noon. Late check-in is available during limited hours.

What time is check-out at Volando Urai Spring Spa and Resort?

Check-out is at noon.

Does Volando Urai Spring Spa and Resort provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Volando Urai Spring Spa and Resort located?

Located in Wulai, this luxury hotel is within 3 mi (5 km) of Wulai Old Street, Lover's Trail, and Wulai Waterfalls. XinXian Trail and Neidong Forest Recreation Area are also within 6 mi (10 km). Wulai Scenic Train Station is 29 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.2

Wonderful

9.2

Cleanliness

8.0

Location

9.4

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 219 out of 330 reviews
Rating 8 - Good. 81 out of 330 reviews
Rating 6 - Okay. 20 out of 330 reviews
Rating 4 - Poor. 7 out of 330 reviews
Rating 2 - Terrible. 3 out of 330 reviews

Reviews

Verified

10/10 Excellent

FELICIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our time during our staff. Everything was top notch, and staff were very friendly. Highly would recommend to anyone staying in Wulai, and would definitely try to stay longer on my next visit!
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful time staying at this hotel and the staff was really lovely, patient and helpful. I misread the French menu and didn’t see that they didn’t have a main course option which I could choose as a pescatarian, and they made a last minute substitution perfectly. I would highly recommend anyone seeking a restful getaway to opt for Volando. Our only suggestion is if there could be a gym added (but the surroundings are perfect for hiking)!
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

MEIHUA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome relaxing experience
Stayed 1 night in May 2026
Verified

10/10 Excellent

Yorke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 1 night in Oct 2022
Verified

8/10 Good

chen

Liked: Cleanliness, staff & service, property conditions & facilities
Everything very nice. Wish food can do better.
Stayed 1 night in Feb 2023
Verified

8/10 Good

Yukihiro

Liked: Cleanliness, amenities, property conditions & facilities
お部屋は川沿いでお風呂も大変良いお湯で良かったです。大浴場も広くて開放的な露天風呂が良かったです。スタッフとのコミュニケーションで大失敗をしてしまいました。帰りの駅までの送迎バスの時刻で15分発を50分発と聞き間違えました。メモで確認をすれば良かったです。電話をしたと言われましたが着信はなく、その他の面でも顧客側に寄り添う意識は世界基準の四つ星と同等かと問われると少し疑問も残りました。お食事は美味しかったです。
Stayed 1 night in Mar 2026
Verified

2/10 Terrible

Takako

Disliked: Cleanliness, staff & service, property conditions & facilities
スタッフは全く教育されておらず、ホスピタリティのかけらも、サービスの概念も全く無い。レストランが2タイプあるが、どちらも最悪。タイヤル族をフューチャーしていると謳っているが、冒涜に近い。ルレエシャトーだからと信頼して予約したが、ルレエシャトーも落魄れたものだ。 とにもかくにも、最悪。
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Chia Yu

Liked: Cleanliness, staff & service, property conditions & facilities
除了交通一切都很好
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Mayuko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
事前の予約が必要ですがMRT新店駅よりシャトルバスサービスがあるので、便利です。 静かでとてもゆっくりすることが出来ました。ぜひまた訪れたいです。 大浴場の使い方が少し分かりにくかったです。もう少し詳しい案内があるといいと思いました。
Stayed 1 night in May 2023
Verified

10/10 Excellent

Hsu-yao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

良好服務態度、絕美的風景與人文

良好服務態度，絕美的風景與人文。餐廳舒適，一泊四食的豐盛餐點，兼具健康與美味。 館內整潔，處處有令人驚艷的芬芳，但角落的蜘蛛網、斑駁的外牆、過度生長的通道間植栽、老舊的大浴場衛浴設備是稍微扣分的地方。
Stayed 2 nights in Jun 2022
Verified

8/10 Good

chen-chia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
人文的經營很用心,但是設備可能因為年久未再整理,感覺有些不搭; 節目很用心安排,但是環境腹地局限,活動範圍太小; 早晨湯池開放時間太晚
Stayed 1 night in Apr 2022
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

舒服輕鬆療癒

一走入大廳聞到香氛精油，整個心情都放鬆下來，下午茶、晚餐、宵夜和早餐都非常好吃，房間內提供的音樂也很適合沈澱心情，真的可以感受到酒店希望入住的房客都可以享受生活，可惜這次沒看到生活儀式藝術表演，之後有機會一定會再來～
Stayed 1 night in Dec 2021
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

高級住宿體驗

頂級住宿體驗，從代客停車、辦理手續、幫忙拿行李進房到介紹房間及整體飯店都非常棒，下午茶精緻好吃，大浴池則稍微普通，但有戶外浴池，在低溫中泡溫泉很舒服，唯一可以挑剔的是餐點部分，感覺食材都很高級，但呈現出來的味道很還好，有可能是我們自己口味不合，但晚餐上菜速度實在太慢，整體吃完大概要2小時，難道是因為是法式的所以連上菜速度都要法式?早餐一樣也是口味上沒有很喜歡，但整體餐點的呈現方式都是很高級根與有質感的，床的部分非常舒適無可挑剔，房內飲品皆免費，浴室硬體及備品也都非常高級舒適，唯一小缺點是浴池是用石頭材質砌成的，可能當天真的太冷，熱水竟然無法維持，導致熱水放滿後呈現上面水很熱，下面卻是溫涼的水溫，真的不誇張，一直狂加熱水也一樣，而且會導致上面的水溫太高，這種現象還是第一次遇到，石頭沒泡到水的部分也冰的可以，所以合理推測是石頭導冰的速度過快導致的。整體來說仍是非常棒的體驗
Stayed 1 night in Dec 2020
Verified

8/10 Good

Joseph I-Chieh

Liked: Cleanliness, room comfort

Old hotspring hotel in a great location in Urai

The property was quite old but fairly well-maintained. We stayed in a bigger room but the room smelled damp and a bit moldy. The public hotspring is nice but weekend could be quite crowded.
Stayed 1 night in Dec 2020
Verified

10/10 Excellent

Chih Chun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

環境優美、硬體需更新

飯店整體來說佔地不大，比較無法飯後散散步。 但服務人員的態度優良，很專業。 房間裡有一點濕，所以有點味道，但有除濕機，就稍微好點。 但整體來說是不錯的。
Stayed 1 night in Dec 2020
Verified

8/10 Good

Chi chen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
餐點真的很有水準。好吃，
Stayed 1 night in Oct 2020
Verified

10/10 Excellent

Meng-Liang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整體來說是好的 只是不巧遇到飯店消毒 房內有死蟑螂 撇除蟑螂 是滿分住宿
Stayed 1 night in Aug 2020
Verified

10/10 Excellent

HaoHsin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
服务非常惊艳。
Stayed 1 night in Jul 2020
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property and view, wonderful staffs. Some parts of the building showing signs of aging. The infinity pool is now only used for performances, wish they reopen it for swimming.
Stayed 1 night in Jul 2020
Verified

10/10 Excellent

Hui Chen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

住宿佳

住宿佳 餐飲尚可
Stayed 1 night in Apr 2020
Verified

8/10 Good

Hsin Yu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place for relaxation

Nice place to relax
Stayed 1 night in Apr 2020
Verified

10/10 Excellent

YIPING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很棒的渡假休養的飯店，還有美食可以享用！
Stayed 1 night in Jan 2020
Verified

8/10 Good

CHIH HUNG

Liked: Cleanliness, property conditions & facilities

尚待加強

以這樣的房價 住宿品質尚待努力
Stayed 1 night in Dec 2019
Verified

10/10 Excellent

YOONKYUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

완전 굿굿!!

호캉스 제대로 할수 있는 곳입니다. 매년 갈 예정입니다.
Stayed 3 nights in Dec 2019
Verified

2/10 Terrible

Kai ho

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

超爛的飯店

我是訂一大床！！超爛的～大包小包到那邊！才說只能兩張單人床合併～25000一晚的水準我也是見識到了
Stayed 1 night in Dec 2019