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"Hotel was very nice and clean. Staff was friendly and efficient. "

"From the greeting we received by the Guest Services Manager, Bryan Soske upon arrival to the check-out when we were leaving after an emotional weekend for my parent's memorial service, our stay was more than expected. Bryan made sure that we had a room on the upper floor after I had requested one at the last minute. The room had just been cleaned, he let us know. The customer service was impeccable, beginning with Bryan, but by all of the staff. We were always greeted by, "Hello Mr. Yaeger or Mrs. Yaeger" like we were celebrities. Even though the hotel is older, it was very clean and smelled very nice everywhere we went. The breakfast buffet was great as well. We loved the egg white omelets! The presentation was appetizing, the food was hot, and it all tasted delicious. Holiday Inn has always had a fairly good reputation for service and cleanliness and we appreciate that. I am sad to say that not all of them are managed as well as others, but Holiday Inn Express & Suites New Braunfels by IHG is managed by and run by highly trained individuals that also care about their jobs and their customers. This is rare today and these people exceeded our expectations. Bryan even offered me a hug and a blessing as we were leaving, knowing I was still emotional after the memorial. I cannot thank you all enough for our enjoyable stay. We will return to this hotel the next time we are in the area. Keep up the good work guys!"

"The room was clean. Check-in was effortless. Breakfast filling. Overall stay was short but pleasant. "

"Staff was very friendly. Room was clean and the beds were comfortable. Easy to get to the interstate, but off enough to not hear the noise. Will definitely stay again next time in town"

"Beds and pillows were so comfortable! Big room with a big bathroom and closet! "

"Great"

"Great and friendly Staff. Enjoyed the hot tub and the entire stay. Room was clean."

"Although short lived stay, we had an amazing time. We definitely found the diamond in the rough. "

"Clean and comfy beds!!"