ノイレンバッハのアパート

"あまり清潔感がないとおもいます。 ペットメイキングも無かった。"

"行きたいお店等質問に丁寧に答えてくださり本当に助かりました。 地図をプリントしてくださいました。 私の不注意でご迷惑をかけてしまったのに快く部屋のチェンジをしてくださいました。 フロントのスタッフは皆さん親切です。ありがとうございました"

"カトラリーを快く貸していただけた。物価高の中朝食が無料で付いていたのは助かった。"

"清潔"

"お部屋はとても綺麗でした"

"夜、リビングが暗い。照明が少ない。 室内のルームクリーニングの終了時間が遅い。人手不足で大変そうだった。 16:00頃、外出からかえっても、終わっていないことが多かった。"

"スタッフさんがとても親切で拙い英語に付き合ってもらいました。お部屋にシンクと冷蔵庫があるのがとても便利でした。"

"受付の対応は丁寧"

"The staff ignored my requests twice and messed up my breakfast reservation. First, after staying one night, I found that the room had not been cleaned. The front staff mentioned they only clean rooms and change towels upon request, which was information they hadn't provided at check-in. I was surprised and requested that my room be cleaned for the remaining two days of my stay. Surprisingly, they DID NOT clean it the next day. I asked the front desk again to ensure the room would be cleaned the following day. Guess what? They DID NOT clean it that day either. I was shocked that such simple requests were ignored twice. Second, after noticing my room wasn't cleaned and towels needed changing, I asked a staff member to bring new towels. He said "right away," but 20 minutes passed and they never arrived. I was very tired after a long day, so I called the front desk again. This time, the staff member immediately came to my room with new towels. I had to ask twice for a basic task as well. Finally, they attempted to charge me for breakfast even though it was included in my reservation. When I arrived at the breakfast restaurant, they asked for my room number, but it wasn't on their list. The staff member checked in the back and informed me I had to pay. After I showed my reservation details on my phone, she checked again and confirmed I didn't need to pay. What exactly were they checking the first time? I had the worst experience at this hotel. It is absolutely not recommended."