Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Opryland Area. Your satisfaction is important to us as a valued customer, we hope to host you in the future, thank you again for staying with us. See you soon!
10/10 (非常に良い)
OUIDA
グループ旅行
2023 年 9 月 20 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Amazing Manager - Great staff
Of course, this was not at all a 5-star hotel. It is being phased out and it was not hidden from us. The manager, Salisa, was amazing from the moment we entered until the last time we saw her. Her congeniality, her people skills and overall professionalism were evident from guest to guest - consistent. She and her team rallied together to ensure we were comfortable.
It was obvious that they were concerned about the cleanliness of the hotel though that might have been a bit distracting. (The hallway could have been wider). We hope they will take that into consideration as they continue their renovation project.
The breakfast area was clean but the meal would have been more appetizing if I could have grabbed a fruit or if there were alternatives for vegetarians. The entrance was clean but could have been more attractive – more appealing and the business offer needs upgrading.
Although we weren’t totally sold on the facility – what comes with aging – the treatment we received merited our wanting to check in again... because of the team. (So sorry, I have no pictures to upload).
OUIDA
2023 年 9 月に 2 泊滞在
salisa wongからの返信 (投稿日 : 2023 年 9 月 23 日)
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your recent visit. I have shared your feedback with our management team to fix the situation differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement.
10/10 (非常に良い)
Caryle
家族旅行
2023 年 9 月 14 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
it was clean the cleaning staff was very through and polite
Caryle
2023 年 9 月に 5 泊滞在
Front Desk Teamからの返信 (投稿日 : 2023 年 9 月 14 日)
THANK YOU FOR YOUR REVIEW AND WE HOPE TO SEE YOU SOON!
2/10 (非常に不満)
Sheronica
2023 年 9 月 9 日
Sheronica
2023 年 9 月に 1 泊滞在
Front Desk Teamからの返信 (投稿日 : 2023 年 10 月 1 日)
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your recent visit. I have shared your feedback with our management team to fix the situation differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement.
2/10 (非常に不満)
Eddie
2023 年 9 月 5 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
WHAT A DUMP
This was by far the worst hotel I ever had to stay here. It was not up-to-date. There’s a horrible odor in every hallway. The bed felt like I was sleeping on the floor. The breakfast that they have for free it’s not even worth it. I would rather go buy breakfast from a nice restaurant. Last but not least, the lights went off at 9 PM the day before we were scheduled to leave. The next morning, I me and my fiancé woke up we had to go take a shower and someone else’s room. DO NOT ATTEND THIS HOTEL. IF YOU SEE A QUALITY IN ANYWHERE IN AMERICA RUN!!!!!!!
Eddie
2023 年 9 月に 2 泊滞在
Salisa wong からの返信 (投稿日 : 2023 年 9 月 5 日)
I apologize for not meeting your expectations at your recent visit and I have passed on your feedback to our management team so that we can fix the issues that you have identified. I hope you can consider giving us a second chance to make it right for you.
8/10 (良い)
Janey
2023 年 8 月 27 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great price close to Opry
Janey
2023 年 8 月に 1 泊滞在
Front desk からの返信 (投稿日 : 2023 年 8 月 28 日)
Thank you for your review and we hope to see you soon!
10/10 (非常に良い)
Sue
2023 年 8 月 22 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very happy with our 4 day stay.
Hotel was just what we were looking for. Close to most everything we were going to see in the Opryland area. Downtown was only 20 min away. In fact we took the hotel shuttle downtown. That saved a lot of grief. The people who work here are great. We have to shout out to Stacey and Richard. They took good care of us. Everyone else that we had limited contact with also were great. Thanks for a nice stay. Breakfast was also very good.
Sue
2023 年 8 月に 4 泊滞在
Frontdeskからの返信 (投稿日 : 2023 年 8 月 23 日)
Thank you for your review and we hope to see you soon!
4/10 (不満)
Laurie、Ringle
グループ旅行
2023 年 8 月 21 日
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
No pool-- construction workers very loud- very disappointed
Laurie
2023 年 8 月に 3 泊滞在
Frontdeskからの返信 (投稿日 : 2023 年 8 月 23 日)
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Opryland Area. On behalf of our entire team, Your satisfaction is important to us as a valued customer. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope to host you in the future, thank you again for staying with us. See you soon!
4/10 (不満)
KAREN
2023 年 8 月 20 日
Very old run down hotel- needs updating badly!
KAREN
2023 年 8 月に 3 泊滞在
Frontdeskからの返信 (投稿日 : 2023 年 8 月 20 日)
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Opryland Area. On behalf of our entire team, I would like to apologize for failing to exceed your expectations of your stay. Your satisfaction is important to us as our valued guests. I have shared your feedback with our management team to fix the situation differently in the future so that we can provide exceptional experiences for you. We hope for an opportunity to properly host you in the future.
8/10 (良い)
Bill
2023 年 8 月 15 日
良かった点 : 清潔度、客室の快適度
Bill
2023 年 8 月に 4 泊滞在
Salisa Wong, Managerからの返信 (投稿日 : 2023 年 8 月 15 日)
Thank you for your review and we hope to see you soon!
10/10 (非常に良い)
Joanna
家族旅行
2023 年 8 月 4 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean. Nice front Desk staff.
Joanna
2023 年 8 月に 1 泊滞在
Front Desk Teamからの返信 (投稿日 : 2023 年 8 月 4 日)
Thank you for your review and we hope to see you soon!
10/10 (非常に良い)
Connie
家族旅行
2023 年 7 月 28 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The manager is exceptional! Very personable and kind!
Connie
2023 年 7 月に 2 泊滞在
Frontdeskからの返信 (投稿日 : 2023 年 7 月 29 日)
Thank you for your review and we hope to see you soon!
10/10 (非常に良い)
Jim
家族旅行
2023 年 7 月 24 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everyone was very nice and helpful
Jim
2023 年 7 月に 3 泊滞在
salisa wongからの返信 (投稿日 : 2023 年 7 月 26 日)
Thank you for your review and we hope to see you soon!
10/10 (非常に良い)
Dwayne
2023 年 7 月 18 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great location
Quality Inn Opryland is a great value for the area. The staff was very friendly. Great food right next door. Easy drive to the Ryman Theater as well as the Grand ole Opry.
Dwayne
2023 年 7 月に 2 泊滞在
salisa wongからの返信 (投稿日 : 2023 年 7 月 19 日)
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Opryland Area. On behalf of our entire team, Your satisfaction is important to us as a valued customer. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope to host you in the future, thank you again for staying with us. See you soon!
2/10 (非常に不満)
Barbara、Twin Lakes
出張
2023 年 7 月 10 日
気になった点 : 清潔度、施設のコンディションと設備
For 187.00 per night I would expect a clean hotel room. The carpet was wet and there was no water in the tank of the toilet. I couldn’t get the tank to fill. Luckily I was only 1 night there. I would not recommend this property under any circumstance.
Barbara
2023 年 7 月に 1 泊滞在
salisa wong からの返信 (投稿日 : 2023 年 7 月 12 日)
Thank you for completing our online survey regarding your recent Quality Inn Opryland Area stay. On behalf of our entire team, I would like to apologize for failing to exceed the expectations of your stay. Your satisfaction is important to us as a valued customer. We will use your feedback to make improvements to provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.
6/10 (普通)
Janet
2023 年 7 月 9 日
Janet
2023 年 7 月に 1 泊滞在
Front Desk Teamからの返信 (投稿日 : 2023 年 7 月 30 日)
Thank you for your review and we hope to see you soon!
6/10 (普通)
Raymond
家族旅行
2023 年 7 月 8 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
We specifically looked at hotels with a pool . It is advertised as having a pool but there IS NOT A POOL ! We were really disappointed as it was 90 degrees !Websites need updated so others aren’t disappointed as we were
Raymond
2023 年 7 月に 7 泊滞在
salisa wongからの返信 (投稿日 : 2023 年 7 月 9 日)
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding our pool on your recent visit. I have shared your feedback with our management team to fix the situation differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement.
4/10 (不満)
Kara、Chicago
2023 年 7 月 7 日
気になった点 : 清潔度、施設のコンディションと設備
Furniture and carpets are horrifically dirty and falling apart. The furniture in the lobby and the chairs in the rooms look like they were pulled from the garbage. The front desk staff were very nice and helpful. They asked if I wanted room cleaning every other day and I accepted but they never once cleaned the room for a 6 day stay. I had to get clean towels and toilet paper from the front desk and throw the garbage from the trash bins away myself.
Kara
2023 年 7 月に 5 泊滞在
Front Desk Teamからの返信 (投稿日 : 2023 年 7 月 9 日)
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Opryland Area. On behalf of our entire team, I would like to apologize for failing to exceed your expectations of your stay. Your satisfaction is important to us as our valuable guest. I have shared your feedback with our management team to fix the situation differently in the future so that we can provide exceptional experiences for you. We hope for an opportunity to properly host you in the future.
8/10 (良い)
Kathryn
2023 年 7 月 4 日
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
Kathryn
2023 年 6 月に 5 泊滞在
Front Desk Teamからの返信 (投稿日 : 2023 年 7 月 9 日)
Thank you for your rating and we hope to see you soon!
8/10 (良い)
Nicki
2023 年 6 月 27 日
良かった点 : 清潔度、スタッフとサービス
Nice hotel, extremely helpful staff, disappointing that there was no pool
Nicki
2023 年 6 月に 3 泊滞在
salisa wong からの返信 (投稿日 : 2023 年 6 月 28 日)
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding our pool on your recent visit. I have shared your feedback with our GM to fix the situation differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement.
10/10 (非常に良い)
Stephanie
家族旅行
2023 年 6 月 26 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Stephanie
2023 年 6 月に 2 泊滞在
salisa wongからの返信 (投稿日 : 2023 年 6 月 28 日)
Thank you for your review and we hope to see you soon!
10/10 (非常に良い)
Linda
2023 年 6 月 26 日
良かった点 : スタッフとサービス、施設のコンディションと設備
Linda
2023 年 6 月に 1 泊滞在
salisa wongからの返信 (投稿日 : 2023 年 6 月 28 日)
Thank you for your review and we hope to see you soon!
10/10 (非常に良い)
Julie
2023 年 6 月 26 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
.
Julie
2023 年 6 月に 4 泊滞在
salisa wongからの返信 (投稿日 : 2023 年 6 月 28 日)
Thank you for your review and we hope to see you soon!
8/10 (良い)
David
カップルで旅行
2023 年 6 月 25 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Easy to find and get to. Staff was friendly. Overall, it is well worn and definitely been used, but otherwise clean and quiet. The room was good with comfortable bed and the AC was cold. Breakfast buffet was fresh and very tasty with all the traditional breakfast foods. Booked through Expedia and had a good discounted rate.
David
2023 年 6 月に 2 泊滞在
salisa wongからの返信 (投稿日 : 2023 年 6 月 28 日)
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Opryland Area. On behalf of our entire team, Your satisfaction is important to us as a valued customer. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope to host you in the future, thank you again for staying with us. See you soon!
8/10 (良い)
Davette
カップルで旅行
2023 年 6 月 21 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was close to Opryland . We were there for a concert- close to restaurants. Room was clean and quiet. Breakfast was ok and glad to have each morning 😊
Davette
2023 年 6 月に 2 泊滞在
salisa wongからの返信 (投稿日 : 2023 年 6 月 22 日)
We would like to thank you for taking the time to complete our online survey. It is very important to us and your input helps us in our efforts to provide excellent service.
10/10 (非常に良い)
Karen
グループ旅行
2023 年 6 月 16 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The front desk people were very friendly and accommodating. We had to check out of another facility by 10am and needed to ensure our luggage was safe so we could continue to explore the sites and experiences if Nashville. We were allowed to check in to our room at Quality Inn early . We really appreciate that. Also appreciated how quiet it was for sleeping and that there was shuttle service available for a very low price.
Karen
2023 年 6 月に 1 泊滞在
salisa wongからの返信 (投稿日 : 2023 年 6 月 16 日)
We would like to thank you for taking the time to complete our online survey. It is very important to us and your input helps us in our efforts to provide excellent service.
8/10 (良い)
Jeff
家族旅行
2023 年 6 月 12 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Really enjoyed the breakfast
Jeff
2023 年 6 月に 1 泊滞在
salisa wong からの返信 (投稿日 : 2023 年 6 月 14 日)
Thank you for your review and we hope to see you soon!
6/10 (普通)
Samuela
カップルで旅行
2023 年 6 月 9 日
気になった点 : 施設のコンディションと設備
Nice staff but the hotel needs an updated. Noisy lack of sound insulation
Samuela
2023 年 5 月に 2 泊滞在
salisa wongからの返信 (投稿日 : 2023 年 6 月 11 日)
Thank you for your review and we hope that next time we can make it right for you, we hope to see you soon!
10/10 (非常に良い)
April
家族旅行
2023 年 6 月 6 日
良かった点 : スタッフとサービス
Room was ready and able to check in early
April
2023 年 6 月に 1 泊滞在
Front Desk Teamからの返信 (投稿日 : 2023 年 6 月 8 日)
Thank you for your review.
4/10 (不満)
Russell
カップルで旅行
2023 年 5 月 15 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Liked the location.
Didn't like: a lot of cracks/chips in the walls, worn/old furniture, lights either flickered when turning on or didn't work, key didn't work to outside door 2nd day, so had to have a new one made
Russell
2023 年 5 月に 2 泊滞在
salisa wongからの返信 (投稿日 : 2023 年 6 月 11 日)
Thank you for your review and we are so sorry that your expectation was not met, we hope that next time you can consider staying with us in the future.
8/10 (良い)
Sharon
グループ旅行
2023 年 5 月 15 日
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Sharon
2023 年 5 月に 1 泊滞在
4/10 (不満)
Lorna
出張, グループ旅行
2023 年 5 月 14 日
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Bathroom sink water would not get warm after five minutes! The shower was warm, but not hot. The room was musty and mildewy and bothered our sinuses. This facility is old and should be painted, new carpet, air, ducts, cleaned, new drapes.
Lorna
2023 年 5 月に 2 泊滞在
salisa wongからの返信 (投稿日 : 2023 年 6 月 11 日)
Thank you for your review and we are so sorry that your expectation was not met, we hope that next time you can consider staying with us in the future.
6/10 (普通)
Gustav
グループ旅行
2023 年 5 月 13 日
気になった点 : 清潔度、施設のコンディションと設備
Gustav
2023 年 5 月に 2 泊滞在
salisa wongからの返信 (投稿日 : 2023 年 6 月 11 日)
Thank you for your review and we hope to see you soon!
10/10 (非常に良い)
Anthony
グループ旅行
2023 年 5 月 13 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Friendly staff, good location
Anthony
2023 年 5 月に 2 泊滞在
Front Desk Teamからの返信 (投稿日 : 2023 年 6 月 8 日)
Thank you for your review.
10/10 (非常に良い)
Cathy
2023 年 5 月 12 日
Cathy
2023 年 5 月に 1 泊滞在
Front Desk Teamからの返信 (投稿日 : 2023 年 6 月 8 日)
Thank you for your rating.
6/10 (普通)
Robert
家族旅行
2023 年 5 月 9 日
The internet was awful…the front desk man did not book our shuttle as we requested.
Robert
2023 年 4 月に 3 泊滞在
salisa wongからの返信 (投稿日 : 2023 年 6 月 11 日)
Thank you for your review and we are so sorry that your expectation was not met, we hope that next time you can consider staying with us in the future.
10/10 (非常に良い)
Lisa
2023 年 5 月 6 日
Lisa
2023 年 5 月に 1 泊滞在
Front Desk Teamからの返信 (投稿日 : 2023 年 6 月 8 日)
Thank you for your rating.
8/10 (良い)
Michael、Anaheim
家族旅行
2023 年 5 月 6 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The staff was very friendly and helpful. This is a good location, close to Opryland.
Michael
2023 年 4 月に 5 泊滞在
Front Desk Teamからの返信 (投稿日 : 2023 年 6 月 8 日)
Thank you for your review.
8/10 (良い)
Michaela
グループ旅行
2023 年 5 月 4 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Michaela
2023 年 5 月に 2 泊滞在
Front Desk Teamからの返信 (投稿日 : 2023 年 6 月 8 日)
Thank you for your rating.
8/10 (良い)
Tim
2023 年 4 月 30 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I stay here every time I visit Nashville. The staff is very friendly and accommodating. Great breakfast, location. Being able to get a shuttle downtown is great.
Tim
2023 年 4 月に 6 泊滞在
Front Desk Teamからの返信 (投稿日 : 2023 年 6 月 8 日)
Thank you for your review.
6/10 (普通)
Guliya、acworth
2023 年 4 月 24 日
良かった点 : スタッフとサービス、施設のコンディションと設備
気になった点 : 清潔度
People at the frondesk are super nice and polite!!!
Guliya
2023 年 4 月に 6 泊滞在
Front Desk Teamからの返信 (投稿日 : 2023 年 6 月 8 日)
Thank you for your review.
8/10 (良い)
mike
2023 年 4 月 23 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
one night stay.
mike
2023 年 3 月に 1 泊滞在
Front Desk Teamからの返信 (投稿日 : 2023 年 6 月 8 日)
Thank you for your rating.
8/10 (良い)
Aileen
2023 年 4 月 21 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Aileen
2023 年 4 月に 1 泊滞在
Front Desk Teamからの返信 (投稿日 : 2023 年 6 月 8 日)
Thank you for your rating.
6/10 (普通)
Penelope
家族旅行
2023 年 4 月 20 日
気になった点 : 設備とサービス、施設のコンディションと設備
For one night it is adequate. The hotel is old and rundown, everything needs replacing. The bed was comfortable. When we checked in the WiFi wasn’t working so although I had prepaid I never actually checked in. However, for a cheap overnight stay it was fine. Just don’t expect too much.
Penelope
2023 年 4 月に 1 泊滞在
salisa wongからの返信 (投稿日 : 2023 年 6 月 11 日)
Thank you for your review and we are so sorry that your expectation was not met, we hope that next time you can consider staying with us in the future.
8/10 (良い)
Sarissa
カップルで旅行, グループ旅行
2023 年 4 月 18 日
良かった点 : 清潔度、スタッフとサービス
Loved the staff!!!!
Sarissa
2023 年 4 月に 2 泊滞在
Front Desk Teamからの返信 (投稿日 : 2023 年 6 月 8 日)
Thank you for your review.
6/10 (普通)
宿泊されたお客様
2023 年 4 月 18 日
気になった点 : 施設のコンディションと設備
was a clean, comfortable room. 2 ice machines were broken, and ran out of coffee every morning
宿泊されたお客様
2023 年 4 月に 3 泊滞在
salisa wongからの返信 (投稿日 : 2023 年 6 月 11 日)
Thank you for your review and we are so sorry that your expectation was not met, we hope that next time you can consider staying with us in the future.
8/10 (良い)
Steven
2023 年 4 月 18 日
良かった点 : 清潔度、スタッフとサービス
It’s a place I have stayed at several times! It’s convenient, has a shuttle to downtown and is a good place to stay!