「At check in, they kept insisting we have not paid for our room!, we had to show her our cc statement that it’s paid for. They won’t give us a room with a view, even though we were the only people staying there. We had to keep our curtains closed throughout as it was directly to an open top of the next building. At checkout, we were asked to pay for our room again! On our insistence, they let us go, as I said’ we paid for our room when we booked! Nice hotel, but the insisting that we have not...
「We booked this hotel to have a nap in before our train departed but it turned out to be quite nice for the price. It is the cheapest hotel I've ever booked but certainly not the worst. We would have happily stayed a night if not for time constraints. The room did smell a little bit like cigarettes and the bed was Vietnamese (so hard by western standard), but again for the price we were happy with it.」
「Très bon lodge avec de belles chambres au milieu des montagnes.
Très bon restaurant de spécialités locales avec une famille adorable qui est très accueillante.
Je félicite le service de Luc Quoc anh Cuong qui s’occupe très bien de ses clients et avec le sourire.
Je recommande cet hôtel à tous les amoureux de la nature .
À bientôt j’espère
」
「No service, no information, we went to get breakfast 9:15 but apparently breakfast ended at 9am we were not informed of this.
We took the free bottles of water from the room, and they tried to charge us for them, because they were cold(we put them in the fridge)
There was a hole in the bathroom door.
The douche/bidet/hose was leaking, so the bathroom floor was flooded all the time.
No one can speak any English, so communication is via translator apps 」
