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Phoenix Chalets

Photo gallery for Phoenix Chalets

Primary image
Terrace/patio
Terrace/patio
0-inch flat-screen TV with digital channels, Smart TV, Netflix
Soundproofing, iron/ironing board, cribs/infant beds, free WiFi

Overview of Phoenix Chalets

Entire home

Phoenix Chalets

4.5 star property

4.6/5 Wonderful

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Kitchen
  • Air conditioning
  • Washer
  • Dryer

Cleaning and safety practices

  • Professionally cleaned
  • Cleaned with disinfectant
  • Contactless check-in
  • Sheets and towels washed at 60°C
Map
399-9301, Nagano, Hakuba, 4690-2 Hokujo

Explore the area

  • Popular LocationHappo Information Center9 min walk
  • Popular LocationHakuba Mini Train Park10 min walk
  • Popular LocationHappo-one Adam Gondola10 min walk

Choose dates to view prices

View all photos for Luxury Chalet, 2 Bedrooms

Luxury Chalet, 2 Bedrooms

  • 112 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Luxury Chalet, 3 Bedrooms

Luxury Chalet, 3 Bedrooms

  • 142 sq m
  • 3 bedrooms
  • 3 bathrooms
  • Sleeps 6
  • 2 Double Beds and 2 Twin Beds

View all photos for Phoenix One Chalet

Phoenix One Chalet

  • 283 sq m
  • 4 bedrooms
  • 4 bathrooms
  • Sleeps 10
  • 3 King Beds and 2 Twin Bunk Beds

About this area

Hakuba

Phoenix Chalets is located in Hakuba. Hakuba Valley Ski Area and Hakuba Goryu Ski Resort are worth checking out if an activity is on the agenda. Take in the nearby slopes with snowboarding and skiing lessons, or check out other outdoor activities such as snowshoeing and snowmobiling.
Visit our Hakuba travel guideOpens in a new window
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Map

What's nearby

  • Happo Information Center - 9 min walk
  • Hakuba Mini Train Park - 10 min walk
  • Happo-one Adam Gondola - 10 min walk
  • Hakuba Ski Jumping Stadium - 6 min drive
  • Hakuba Olympic Museum - 6 min drive

Getting around

  • Hakuba Station - 7 min drive

About this property

Entire place

You'll have the entire home to yourself and will only share it with other guests in your party.

Phoenix Chalets

Winter wonderland with a ski shuttle
Jump on the free ski shuttle for a day on the slopes before returning to Phoenix Chalets for a meal at the restaurant and a drink at the bar/lounge. Additional amenities include ski storage and complimentary wireless Internet access. All 10 soundproofed homes feature free WiFi and espresso makers. Kitchens come with refrigerators and ovens, and guests will also find upscale touches like deep soaking tubs and heated floors.
Phoenix Chalets offers 10 air-conditioned accommodations with washers/dryers and espresso makers. Rooms open to balconies. Accommodations offer separate living rooms. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Smart televisions come with digital channels and Netflix. Additionally, rooms include complimentary bottled water and coffee/tea makers.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages spoken

English, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Property is professionally cleaned
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
This information is provided by our partners.

Property amenities

Ski

  • Close to a ski area, ski runs, and ski lifts
  • Snowboarding, ski equipment rental shops, and skiing lessons nearby
  • Free ski shuttle
  • Ski storage
  • Ski shuttle nearby

Internet

  • Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Free train station pick-up shuttle from 7:00 AM - 10:00 PM
  • Train station shuttle on request, at scheduled times
  • Free ski shuttle
  • Car not required

Family friendly

  • Cribs (infant beds): JPY 3000.0 per day
  • Children stay free

Kitchen

  • Refrigerator (full size)
  • Stovetop
  • Microwave
  • Oven
  • Dishwasher
  • Espresso maker
  • Toaster oven
  • Paper towels
  • Cleaning supplies

Dining

  • Full breakfast available for a fee daily 7:00 AM–9:00 AM: JPY 3500 for adults and JPY 1750 for children
  • 1 restaurant
  • 1 bar

Bedrooms

  • Extra futon mattress (surcharge)
  • Bed sheets provided

Bathrooms

  • Separate bathtub and shower
  • Deep soaking bathtub
  • Free toiletries
  • Towels provided
  • Hair dryer
  • Slippers
  • Bidet

Living spaces

  • Living room
  • Heated floors

Entertainment

  • 0-inch Smart TV with digital service
  • Netflix

Outdoor areas

  • Balcony
  • Terrace

Laundry

  • Washer/dryer
  • Laundry facilities
  • Laundry detergent

Comfort

  • Air conditioning
  • Ceiling fan
  • Heating

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No elevators
  • Soundproofing
  • Upper floors accessible by stairs only
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Multilingual staff
  • Local maps
  • Window screens
  • Guidebooks/recommendations
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Safe at front desk

Things to do

  • Snowshoeing nearby
  • Snowmobiling nearby

Safety features

  • Fire extinguisher
  • Smoke detector

General

  • 10 rooms

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Guest rating 4.5+
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Air conditioned
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Policies

Check-in

Check-in from 4 PM - 6:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7 AM - 10 PM
Front desk staff will greet guests on arrival
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are available for JPY 3000.0 per day

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for full breakfast: JPY 3500 for adults and JPY 1750 for children (approximately)
  • Futon bed fee: JPY 7000 per day
  • Crib (infant bed) fee: JPY 3000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
Property Registration Number 第H21 18−30号

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property

Property is also known as

Phoenix Chalets House Hakuba
Phoenix Chalets House
Phoenix Chalets Hakuba
Phoenix Chalets Hakuba
Phoenix Chalets Private vacation home
Phoenix Chalets Private vacation home Hakuba

Frequently asked questions

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 3 out of 5 reviews
5 - Excellent 60%
Rating 4 - Good. 2 out of 5 reviews
4 - Good 40%
Rating 3 - Okay. 0 out of 5 reviews
3 - Okay 0%
Rating 2 - Poor. 0 out of 5 reviews
2 - Poor 0%
Rating 1 - Terrible. 0 out of 5 reviews
1 - Terrible 0%

4.6/5

Cleanliness

3.5/5

Staff & service

5.0/5

Amenities

5.0/5

Property conditions & facilities
Write a review

4/5 Good

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2020

5/5 Excellent

Liked: Cleanliness, amenities
Stayed 1 night in Jul 2020

5/5 Excellent

Traveled with family
Liked: Cleanliness, amenities
施設も新しく非常に快適でした。
Stayed 2 nights in Jul 2020

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
バーベキューの夕食付きで、炭も全て用意されており、食べきれないくらいの食材で満足しました。ベッドルームにエアコンがなく少し暑かったですが、夜中は涼しく快適です。
Stayed 3 nights in Aug 2019

5/5 Excellent

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019