Murrieta Hot Springs Vacations from ￥200,886

I’ve always wondered about this hotel on the bay, besides the view you get, the aesthetics of it was great! However, first experience wasn’t what I expected. Checked in using the kiosk they had, and unfortunately got stuck while making my room key. I then stood in line to finish the process at the front desk. Was told a room number, and even double checked what he wrote on the card sleeve, and walked to that room to open it up, and encountered a do not disturb sign hanging. Figured I do my due diligence and try a different room that had the first and last 2 of the same numbers and it worked. However, when I walked in, I was a bit confused as to why it wasn’t the layout I requested and book (but was never communicated regarding the change at the front desk). I decided to go back to the front desk and addressed the issue with another employee, and asked him about the room number first since I was confused why I was told different. I then asked why didn’t the other employee tell me when checking me in, and he said so the guests don’t walk away. Honestly, I would rather be told up front rather than walk into a surprise. I asked if the room layout I requested is available, and he said unfortunately they’re all sold out after trying to accommodate my request. I just dealt with the change and went back to the room since I was already exhausted. Room was mediocre at best for the price, and the parking at $50. I would’ve been nice to get accommodated for the change w/o notice!

Wonderful hotel in the gaslamp District close to everything

Our room was a limited view (literally facing a wall directly into another room) which we were not informed of upon booking or check in. It’s a large property and very busy during the holiday, to be expected. The staff at the Sun Deck and Story Bar were fantastic. At the pool and Eno it was extremely slow and difficult to place orders. I appreciated the effort with the coffee carts outside our room but after the first day the cart no longer had cups or milk for the rest of our stay. Small things that add up given the cost. It’s a beautiful property though and very special during the holidays.

Good vibes & great, helpful staff!

An outstanding stay overall! From the great location to the beach/pier, to awesome restaurants just down the street, to a super professional & courteous Staff, to even the sitting around the firepit for 3hrs, making new friends!!! We will definitely tell everyone & will definitely stay again when visiting family in SoCal!!