Reception

Reviews of Cactus Inn & Suites

2.5 out of 5
Cactus Inn & Suites
300 E 19th, Mountain Grove, MO

Reviews

8.2

Very Good

Rating 10 - Excellent. 48 out of 103 reviews" "
Rating 8 - Good. 31 out of 103 reviews" "
Rating 6 - Okay. 13 out of 103 reviews" "
Rating 4 - Poor. 7 out of 103 reviews" "
Rating 2 - Terrible. 4 out of 103 reviews" "

8.8/10

Cleanliness

9.4/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mimi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby and staff are very nice and professional Hotel inside and out very clean...the only thing we would liked was i plug in for a USB cable and a smart TV..but i want to say the TV was fine..i just wanted to watch Netflix
Stayed 1 night in May 2024
Response from Tory on May 23, 2024
Mimi,Thank you for sharing your feedback with us! We're thrilled to hear that you found our lobby and staff to be very nice and professional, and that you appreciated the cleanliness of our hotel. Your comfort and satisfaction are our top priorities.We understand your desire for USB ports and smart TVs in the rooms to enhance your stay, particularly for streaming services like Netflix. While we're pleased to know that the TV met your expectations, we'll certainly take your suggestion into consideration for future updates and improvements.We hope that despite this minor inconvenience, you were still able to enjoy your overall experience with us. It was a pleasure having you as our guest, and we look forward to welcoming you back in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.

8/10 Good

jessica

Liked: Staff & service
It was nice
Stayed 2 nights in May 2024
Response from Tory on May 22, 2024
Jessica, Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to Cactus Inn and Suites in the near future.

10/10 Excellent

Joan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and clean. Close to restaurants. Right off the highway.
Stayed 2 nights in May 2024
Response from Tory on May 22, 2024
Joan, Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Cactus Inn and Suites. We hope you’ll visit us again soon.

10/10 Excellent

Chestertine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk staff were friendly.
Stayed 2 nights in Apr 2024
Response from Tory on May 22, 2024
Chestertine, Thank you for sharing a review of your recent experience. Our team here at Cactus Inn and Suites iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

Nancy

Traveled with pets
Liked: Cleanliness, staff & service
Just a little old. Could use remodeling bed was lumpy. Good enough for one night
Stayed 1 night in Apr 2024
Response from Tory on Apr 17, 2024
Nancy, Thank you for taking a moment to share your experience at Cactus Inn and Suites. We are so pleased tohear you found our motel to your satisfaction. We look forward to welcoming you back again soon.

8/10 Good

kay

Traveled with family
Liked: Cleanliness, staff & service
This is an older property, but our room was clean, beds pretty comfortable and front desk lady was friendly. We were grateful to find a room and relieved it was clean.
Stayed 1 night in Apr 2024
Response from Tory on Apr 17, 2024
Kay,Thank you so much for taking your time to leave us a review! We are so grateful you were satisfied with your stay with us. We hope you are in the area again soon!

4/10 Poor

Kathleen

Stayed 1 night in Apr 2024
Response from Tory on May 23, 2024
Kathleen,Thank you for sharing your rating. We're sorry to hear that your experience fell short of expectations. We truly value your feedback as it helps us identify areas for improvement. We hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future.

4/10 Poor

Arik

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tory on May 23, 2024
Arik,Thank you for sharing your rating. We're sorry to hear that your experience fell short of expectations. We truly value your feedback as it helps us identify areas for improvement. We hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service
Clean but dated
Stayed 1 night in Apr 2024
Response from Tory on Apr 17, 2024
Thank you for providing feedback on your recent experience at Cactus Inn and Suites. We take pride inproviding a clean and comfortable space for all of our guests, so our team appreciates that you noticed. However, we apologize for any inconvenience of the dated look. We look forward to seeing you again soon.

10/10 Excellent

Holly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second stay at the Cactus Inn & Suites while visiting Mountain Grove, and I'm just as pleased with the room as I was the first time. Check in was fast and easy, the price is reasonable, the bed is comfortable, it's clean, quiet, and everything was just right.
Stayed 1 night in Mar 2024
Response from Tory on Apr 17, 2024
Holly, Thank you for sharing a review of your recent experience. Our team here at Cactus Inn and Suites iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.

2/10 Terrible

Joseph

Disliked: Staff & service

10/10 Excellent

David

Stayed 4 nights in Aug 2023
Response from Tpry on Feb 27, 2024
David, Thank you so much for taking your time to leave us a 10/10 review! We hope to see you again soon!

4/10 Poor

Jason

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
At 1230 am on the night we stayed someone in the next room was smoking pot and the smell of the pot came into our room I had to open the door to let the room air out. The door to the room couldn’t lock and it didn’t shut right so you could see daylight between the door and door jam.
Stayed 1 night in Jan 2024

8/10 Good

Melody

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Tory on Feb 27, 2024
Melody, Thank you so much for taking your time to leave us a review! We appreciate your business!

8/10 Good

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like the extra 15.00 fee passed down from Expedia. (on top of the regular hotel taxes)
Stayed 1 night in Dec 2023
Response from Tory on Feb 27, 2024
Deborah, Thank you so much for taking your time to leave us a review. We encourage you to book directly with us if you are back in the area again! It is usually the best option.Thank you so much for staying with us!

10/10 Excellent

Melinda

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023

4/10 Poor

Crystal

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Although the staff was very pleasant, we did not enjoy our stay. We booked for 3 nights but left after the first night. And have not been reimbursed yet. During the middle of the night, a mouse woke me up going through the trash. When i finally was about to go back to sleep, i rolled over and the mouse was on the table by my head. Needless to say i had very little sleep that night.
Stayed 4 nights in Nov 2023

8/10 Good

Mollie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was super friendly. Room was nice. Breakfast was mediocre.
Stayed 1 night in Nov 2023

10/10 Excellent

Austin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Staff was very friendly
Stayed 1 night in Nov 2023

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Room was as expected.
Stayed 1 night in Nov 2023

10/10 Excellent

SANDI

Liked: Cleanliness, staff & service, property conditions & facilities
Good choice.
Stayed 1 night in Nov 2023

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Not fancy, but clean, and an unbeatable price. When our B&B reservation turned out to be bunk, and we couldn’t find a room within an hour of Springfield, the Cactus Inn was there for us. It’s well taken care of and the staff was great. Walls are a little thin, we could hear the guy next door coughing all night, and the AC was loud but it was plenty cold. All in all, it was a good stay that saved a disaster vacation at the last minute. Thank you Cactus Inn!
Stayed 2 nights in Oct 2023
Response from Tory on Oct 29, 2023
Charles,Thank you for taking your time to let us know how we are doing! We are so glad you enjoyed your stay with us! Thank you for the compliments. We appreciate all statements that help us improve your experience.

6/10 Okay

Graham

Traveled with group
Liked: Staff & service
Not the best rooms, but OK for the price.
Stayed 1 night in Oct 2023

10/10 Excellent

Sheila

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean overnight
Very clean & staff was exceptionally kind. It’s an older establishment for sure but it was perfect for the night. Plenty of outlets to charge up, hot hight pressure shower, clean bed & bath, good coffee & waffles. Fridge in room with freezer & coffee. Plenty of food & walmart close by.
Stayed 1 night in Oct 2023

6/10 Okay

James, Branson

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Better than it used to be, but still needs improvements. Not really worth the Price.
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was fine for a nights stay close to our destination
Stayed 1 night in Oct 2023

4/10 Poor

Daniel

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Julia

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower was great, all was clean, the beds and pillows were all great, we loved our room
Stayed 1 night in Sep 2023

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Gary

Traveled with partner
Liked: Cleanliness
Surprisingly clean, dated property.
Stayed 1 night in Sep 2023

10/10 Excellent

Toni Lou

Stayed 1 night in Sep 2023

2/10 Terrible

Judy

Stayed 1 night in Sep 2023

2/10 Terrible

Mark, SOUTH PITTSBURG

Stayed 1 night in Sep 2023

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All I needed was a room to use for an outdoor event. This hotel was perfect for me. The others with numerous amenities are not useful to me.
Stayed 2 nights in Sep 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023

10/10 Excellent

Steve

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place.
Older motel, recently remodeled. Nice, clean and convenient with a pleasant staff.
Stayed 2 nights in Sep 2023

10/10 Excellent

LORI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’ll stay here again!
The room was clean, the staff was so nice, the room had a refrigerator, microwave and coffee maker with good coffee brand. They had name brand soap and nice coffee cups. We were just overall, pleasantly surprised in a good way.
Stayed 2 nights in Sep 2023

10/10 Excellent

Becky

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked this motel very much. The room was comfortable and was close to food options and shopping.
Stayed 1 night in Sep 2023

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice older facility that has been updated. It was great for the price & met our needs for a quick overnight stop on way to our destination.
Stayed 1 night in Aug 2023

10/10 Excellent

jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Bryan

Traveled with family
Liked: Staff & service
Disliked: Amenities
Non smoking room smelled like smoke covered with air freshener.
Stayed 1 night in Aug 2023

8/10 Good

Leah

Stayed 1 night in Aug 2023

10/10 Excellent

Reggie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Alan

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Good place to stau
Stayed 2 nights in Aug 2023

10/10 Excellent

Debbie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and recently updated. The staff was amazing, helpful and accommodating for our familly's needs. The location was quiet yet convenient and close to shopping and food. We really enjoyed our stay.
Stayed 1 night in Aug 2023

6/10 Okay

Bobby

Traveled with group
Liked: Staff & service
Stayed 2 nights in Jul 2023

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Pam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Old but updated
Stayed 1 night in Jul 2023

10/10 Excellent

Chester

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you want the best stay at the Cactus
Our stay at the Cactus Inn was very good, clean and relaxing. The staff was very helpful. I look forward to my next stay.
Stayed 2 nights in Jul 2023