The Hermitage Hotel Mount Cook

4.5 star property
Luxury eco-certified hotel, walk to Mount Cook National Park

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your current months are April, 2024 and May, 2024.
April 2024
May 2024

The Hermitage Hotel Mount Cook

Photo gallery for The Hermitage Hotel Mount Cook

Bar (on property)
Point of interest
Aerial view
Premium Double or Twin Room, Mountain View | Soundproofing, free WiFi, bed sheets, wheelchair access
2 restaurants, breakfast served

Overview of The Hermitage Hotel Mount Cook

8.4

Very Good

Popular amenities

  • Free WiFiFree WiFiFree WiFi
  • Restaurant
  • BarBarBar
  • LaundryLaundryLaundry
  • Parking includedParking includedParking included
  • HousekeepingHousekeepingHousekeeping

Check out the area

7999, Mount Cook, 89 Terrace Road, Mount Cook National Park
  • Popular LocationSir Edmund Hillary Alpine Centre1 min walk
  • Popular LocationMount Cook National Park1 min walk
  • Popular LocationAoraki / Mount Cook Visitor Center4 min walk
  • Popular LocationOld Mountaineers' Cafe, Bar and Restaurant4 min walk
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Room options

Superior Twin Room, Mountain View

cleanliness

Highlights

Furnished balcony or patio
Soundproofed
Flat-screen TV
Hair dryer
Separate bathtub and shower
Hydromassage showerhead
Private bathroom
Coffee/tea maker
  • 25 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

Similar properties

About the neighborhood

Mount Cook

Located in Mount Cook, The Hermitage Hotel Mount Cook is in the mountains and in a national park. Travelers eager for a bit of culture can stop by Sir Edmund Hillary Alpine Centre, while those wishing to experience the area's natural beauty can explore Te Wahipounamu and Mount Cook National Park. Aoraki / Mount Cook Visitor Center and Red Tarns are two other places to visit that come recommended.

What's nearby

  • Sir Edmund Hillary Alpine Centre - 1 min walk
  • Mount Cook National Park - 1 min walk
  • Aoraki / Mount Cook Visitor Center - 4 min walk
  • Kea Point Walk - 18 min walk
  • Tasman Lake - 10 min drive

Restaurants

  • Old Mountaineers' Cafe, Bar and Restaurant - 4 min walk

About this property

The Hermitage Hotel Mount Cook

Luxury eco-certified hotel near Mount Cook National Park
Located close to Sir Edmund Hillary Alpine Centre and Aoraki / Mount Cook Visitor Center, The Hermitage Hotel Mount Cook provides a terrace, a coffee shop/cafe, and a garden. Enjoy a meal at the two onsite restaurants. In addition to a playground and laundry facilities, guests can connect to free in-room WiFi.
You'll also find perks like:
  • Free self parking
  • Bike rentals, tour/ticket assistance, and a porter/bellhop
  • ATM/banking services, coffee/tea in the lobby, and multilingual staff
  • Guest reviews say great things about the helpful staff
Room features
All 164 rooms offer comforts such as free WiFi and sound-insulated walls.
More amenities include:
  • Bathrooms with free toiletries and hair dryers
  • Flat-screen TVs with satellite channels
  • Wardrobes/closets, daily housekeeping, and phones

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Alpine Restaruant
  • Panorama Room
  • Sir Edmund Hillary Cafe
  • Snowline Bar

Things to do

  • Bicycle rentals
  • Hiking/biking trails
  • Playground

Family friendly

  • Laundry facilities
  • Playground
  • Refrigerator on request
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Handrails in hallways
  • Handrails in stairways
  • In-room accessibility
  • Low-height counter and sink
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Refrigerator on request

More

  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for NZD 28.0 per night

Property payment types

Important information

Optional extras

  • Rollaway bed fee: NZD 28.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

We should mention

A car is required for transportation to and from this property

National rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 star plus and is displayed on this page as 4.5 stars.
Official New Zealand Rating provided by Qualmark®

Property is also known as

Hermitage Hotel Mount Cook
Hermitage Mount Cook
The Hermitage Mount Cook
The Hermitage Hotel Mount Cook Hotel
The Hermitage Hotel Mount Cook Mount Cook
The Hermitage Hotel Mount Cook Hotel Mount Cook

Frequently asked questions

Is The Hermitage Hotel Mount Cook pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Hermitage Hotel Mount Cook?

Self parking is free at this property.

What time is check-in at The Hermitage Hotel Mount Cook?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at The Hermitage Hotel Mount Cook?

Check-out is at 10 AM.

Where is The Hermitage Hotel Mount Cook located?

Situated in a national park, this luxury hotel is steps from Te Wahipounamu, Sir Edmund Hillary Alpine Centre, and Mount Cook National Park. Aoraki / Mount Cook Visitor Center and Kea Point Walk are also within 1 mi (2 km).

The Hermitage Hotel Mount Cook Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 477 out of 1000 reviews" "
Rating 8 - Good. 338 out of 1000 reviews" "
Rating 6 - Okay. 119 out of 1000 reviews" "
Rating 4 - Poor. 40 out of 1000 reviews" "
Rating 2 - Terrible. 26 out of 1000 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Mei

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The two ladies at the reception were very nice and helpful. As it was raining hard, we could not go to the park, so they helped us to move into our room quickly. The hotel has two restaurants, both have more than two hours wait list. Both have set menus and fixed, high price. No a la carte. There is no room service available. So hotel guests are forced into captives of the restaurants.
Stayed 1 night in Jan 2024

8/10 Good

Ravi

Liked: Cleanliness, staff & service
Our room was clean and in good condition. However, the common areas were worn out and not in good condition.
Stayed 1 night in Dec 2023

10/10 Excellent

kanchana

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Oct 2023

10/10 Excellent

yujing

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Lim

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall is ok.
Stayed 2 nights in Aug 2023

2/10 Terrible

Daniel

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We had a bad impression from the moment we met with reception. We checked in, greeted by a blunt staff member. As we entered the lobby where our room was located, it became immediately apparent the decor is dated, and in need of repair. The carpet was heavily stained, and it felt like a dirty, dark and dingy motor in, not a $500 per night hotel. The room we had had a nice view. It too was heavily dated. Rusty fittings on the toilet, a broken window in the hallway, and to top off our first impression a pamphlet on the bed welcoming our feedback was bent and tossed carelessly on the bed. A clear indication that management doesn't motivate their staff to take pride in the presentation of rooms. Come 430 pm we felt like having a wine and watching the sunset over the mountains on the balcony (best seat in the house) - however this is accessibile via the cafe that closes at 4pm... The bar area was nice for a wine in front of the window with the mountain view, though located on the ground floor. Come dinner, there is only 1 option. The buffet - $65pp. There were some elements of the buffet that were okay, however there were some concerning, unsafe food practices that was off putting. The beef sitting in a bay-maree that was cold, bbq pork ribs coming out "fresh" however being cold and chewy - these too in the bay-maree which should be keeping them at a safe temperature. A glass of wine costing minimum $15-$16 (the same whole bottles available from a supermarket for that price).
Stayed 1 night in Aug 2023

6/10 Okay

Peter

Traveled with family
Liked: Cleanliness, staff & service
The Hermitage staff were excellent & location stunning. Unfortunately however while the rooms were clean & tidy, the soundproofing of the rooms was exceptionally poor. We endured broken sleeps every night due to noise levels so would only stay again if we could specify to be on the top floor. Would also be lovely if all three advertised eating facilities had been open for variety and choice.
Stayed 3 nights in Jul 2023

10/10 Excellent

Tarwinder

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Loved this place
Stayed 1 night in Jun 2023

6/10 Okay

Lynnette

Liked: Cleanliness
Disappointing tiny room & bathroom. Stunning Views
Was disappointed in this hotel. We booked here because we were scheduled to do the stargazing there. We booked 6 months out and 1 week before our trip, we were notified that they were cancelling the stargazing for our night due to "Operational Issues". The night of our stay, nothing was running so there was really little to do. Our room was the absolute tiniest room I have ever stayed - barely even enough room for us to walk around the bed. No room for luggage. The bathroom was almost absurdly tiny. The sink was the size of a tiny RV sink. Couldn't even fill a cup up with water it was so small. They put us at the very very end of the building and the WiFi did not reach. So, if I needed internet, I had to take my computer to the lobby. Also, the only dinner option AT ALL was a full buffett for an absurd amount of money. We just wanted a small, light dinner, but that wasn't an option. The only plus was the views of Mount Cook - Stunning... That is the ONLY thing that keeps this place in business. The shop had absolutely NOTHING you would want to buy. Overall a big disappointment - except for the beautiful view....
Stayed 1 night in Apr 2023

2/10 Terrible

Jia min

Stayed 1 night in Apr 2023