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モーヘガン サンの口コミ

4.5 out of 5
モーヘガン サン
1 Mohegan Sun Boulevard, Montville, CT

口コミ

9.2

とても素晴らしい

評価 10 - 1602 件の口コミ中 1146 件が非常に良い" "
評価 8 - 1602 件の口コミ中 269 件が良い" "
評価 6 - 1602 件の口コミ中 92 件が普通" "
評価 4 - 1602 件の口コミ中 47 件が不満" "
評価 2 - 1602 件の口コミ中 48 件が非常に不満" "

9.4/10

清潔度

9.2/10

スタッフとサービス

9.2/10

設備とサービス

9.4/10

施設のコンディションと設備

9.2/10

環境への配慮

口コミ

10/10 (非常に良い)

Sandra

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The employees are above and beyond the call of duty. We never encountered anyone negativity at any time during our stay. We will not hesitate to revisit another stay.
2024 年 5 月に 4 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 26 日)
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future

2/10 (非常に不満)

marie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
I am a nurse and work from home. I was looking forward to a nice night with a wonderful room. The room was clean. There was nothing special about the room.. Paying 300.00 plus on a Wednesday night I could have went to a nearby hotel for the same room for 80.00. I wanted a night swimming in a warm pool and enjoy a hot soak in the hot tub. Cold pool and no hot tub. It was a very nice night out. Could not enjoy the outside seating related to people smoking. The hotel and valet staff were friendly and very nice.
2024 年 5 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 24 日)
We apologize that this trip did not meet your expectations. We will do our best to learn from your experience. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience.

8/10 (良い)

Lynn

良かった点 : 清潔度、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 26 日)
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future

10/10 (非常に良い)

Markwen

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 22 日)
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future

10/10 (非常に良い)

Michelle

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The staff were extremely helpful and friendly
2024 年 5 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 21 日)
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future

10/10 (非常に良い)

Charleen

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was good
2024 年 5 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 21 日)
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future

10/10 (非常に良い)

Jordan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location for a weekend escape!
2024 年 5 月に 2 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 20 日)
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future

8/10 (良い)

Sarah

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was a fun experience. The restaurants were excellent. For the amount we paid for a weekend we could have gone to Vegas for a few days.
2024 年 5 月に 2 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 20 日)
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

10/10 (非常に良い)

James

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place
2024 年 5 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 19 日)
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future

10/10 (非常に良い)

Joseph

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 20 日)
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future

10/10 (非常に良い)

Rosalind

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Have been before and love it.
2024 年 5 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 20 日)
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future

10/10 (非常に良い)

Tara

良かった点 : 清潔度、スタッフとサービス
Earth tower was close to the arena m.
2024 年 5 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 21 日)
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future

10/10 (非常に良い)

Miguel

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful place, extremely clean rooms and siuoer easy check in and out.
2024 年 5 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 12 日)
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

10/10 (非常に良い)

Michael

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 13 日)
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future

10/10 (非常に良い)

Richard

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
All the entertainment under one roof, with modern amenities and a great staff.
2024 年 4 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 12 日)
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

10/10 (非常に良い)

Guy

家族旅行
良かった点 : 施設のコンディションと設備
Easy parking and access to various dining options
2024 年 5 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 12 日)
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

10/10 (非常に良い)

Brianna

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was amazing !
2024 年 5 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 8 日)
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

8/10 (良い)

Alex

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 7 日)
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

10/10 (非常に良い)

Lenora

カップルで旅行
良かった点 : 設備とサービス、施設のコンディションと設備
Second time staying here. And both times was great. Many food options. The rooms are very clean and comfortable.
2024 年 5 月に 2 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 6 日)
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

4/10 (不満)

Peter

カップルで旅行
So unfortunately, the only negative issue issue I had with my stay was the king size bed. I was literally a cripple when I woke up in the morning because the bed was so hard and uncomfortable, and the sheets felt like sandpaper. I was informed after I made my complaint known to the desk there are certain number of rooms, including mine that are still waiting to undergo renovation, and unfortunately, the beds are uncomfortable. If this is the case, why rent the room
2024 年 5 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 5 日)
We apologize that this trip did not meet your expectations. We will do our best to learn from your experience. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience

10/10 (非常に良い)

Paul

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 5 日)
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

8/10 (良い)

jacques

良かった点 : 清潔度、スタッフとサービス
2024 年 4 月に 3 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 5 日)
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

10/10 (非常に良い)

Dennis

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I enjoyed the entire layout. Great food options and entertainment options as well. Perfect venue for conference event
2024 年 4 月に 3 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 5 日)
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

8/10 (良い)

Gabriela、Needham

良かった点 : 清潔度、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 5 日)
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

10/10 (非常に良い)

Dan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 5 日)
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

8/10 (良い)

Deisy

2024 年 4 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 19 日)
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

8/10 (良い)

lauren

良かった点 : 清潔度、スタッフとサービス
Overall enjoyed my stay. Staff were very helpful. Hotel rooms need updating- shower was old.
2024 年 4 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 5 日)
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

10/10 (非常に良い)

Matthew

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
All good
2024 年 4 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 5 日)
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

10/10 (非常に良い)

Elvira、bronx

2024 年 4 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 16 日)
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future

10/10 (非常に良い)

KAROLIN

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing
2024 年 4 月に 2 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 5 日)
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

10/10 (非常に良い)

Vadim

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was above and beyond of our expectations
2024 年 4 月に 3 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 5 日)
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

10/10 (非常に良い)

Minh、Bronx

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 5 日)
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

10/10 (非常に良い)

Patrick

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
the room and games
2024 年 4 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 4 月 23 日)
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

4/10 (不満)

Ilhan

2024 年 4 月に 2 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 4 月 23 日)
We apologize that this trip did not meet your expectations. We will do our best to learn from your experience. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience

10/10 (非常に良い)

Xiaolan

2024 年 4 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 8 日)
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

10/10 (非常に良い)

Jason

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 4 月 19 日)
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future

4/10 (不満)

Beth

2024 年 4 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 6 日)
We apologize that this trip did not meet your expectations. We will do our best to learn from your experience. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience.

10/10 (非常に良い)

Yvette、League City

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Stayed here for a Concert in the Arena. Easy easy for everything. Access to the Arena, parking, great room. Would definitely stay again when in the area.
2024 年 4 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 4 月 14 日)
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

10/10 (非常に良い)

Dennis

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was easy with no surprises.
2024 年 4 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 4 月 14 日)
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

10/10 (非常に良い)

Marggie

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I appreciated how helpful everyone was. The property was very nice and clean the only thing that was a little scary was the walk to the Earth Tower hotel at 1 in the morning alone. Other than that I was content and so was the rest of the group.
2024 年 4 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 4 月 14 日)
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

10/10 (非常に良い)

Steven

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Muy bueno lo recomiendo a cualquiera muy amables
2024 年 4 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 4 月 14 日)
Estamos encantados de saber que tuvo una visita maravillosa. Es genial que haya disfrutado de nuestra propiedad. Sus comentarios son importantes para nosotros y valoramos sus comentarios. Nos esforzamos por brindar un excelente servicio al cliente, habitaciones de calidad, excelentes opciones gastronómicas y un ambiente de casino agradable. Gracias por tomarse el tiempo para brindar comentarios sobre su experiencia y esperamos verlo nuevamente en un futuro cercano.

2/10 (非常に不満)

David v

2024 年 4 月に 2 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 4 月 14 日)
We apologize that this trip did not meet your expectations. We will do our best to learn from your experience. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience

10/10 (非常に良い)

Patrick

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property was clean and welll kept. Also, the employees were friendly and helpful. Food and drinks were however pricy.
2024 年 4 月に 3 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 4 月 11 日)
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

10/10 (非常に良い)

Christine

2024 年 3 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 5 日)
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

10/10 (非常に良い)

Maricel

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My husband and I had a really good time this weekend staying in the hotel and playing casino. We had a blast!
2024 年 4 月に 2 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 4 月 8 日)
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

10/10 (非常に良い)

Jeesun、Jericho

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent
2024 年 4 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 4 月 7 日)
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

8/10 (良い)

SADI

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 4 月 5 日)
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options and a enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

6/10 (普通)

Sonia

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
Highly disappointed with billing and staff. Inaccurate billing after selecting the option to upgrade my room and the staff’s inability to explain why. Proper expectations were not set regarding the room mini bar. I was billed just for simply touching the items in the mini bar. Upon checkout, I learned of the sensors placed on the bar items. I was given the impression that I wasn’t being honest about using/taking the items from the bar at checkout and felt that I had to convince her otherwise. It was very awkward. I’ve never experienced this at any other hotel. Also, the checkout lady was condescending when explaining the overall charges. I’m thankful I was later credited for the mini bar charges however there should have never been a charge. The inconvenience of unnecessarily billed items and the poor service received from some staff members put a damper on my trip, considering this was a birthday surprise for my husband.
2024 年 3 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 4 月 5 日)
We apologize that this trip did not meet your expectations. We will do our best to learn from your experience. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience.

4/10 (不満)

Emperor

There was no notice of a second payment which was very inconvenient.
2024 年 3 月に 2 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 4 月 1 日)
We apologize that this trip did not meet your expectations. We will do our best to learn from your experience. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience.

10/10 (非常に良い)

Jeremy Aaron

2024 年 3 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 4 月 21 日)
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.