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Krystal Monterrey

4.0 star property
Discover your next destination where relaxation meets adventure – warm up by the poolside bar.

Choose dates to view prices

Near Macroplaza and Auditorium Pabellón M, Krystal Monterrey invites you to unwind with an airport shuttle, shopping on site, a coffee shop/cafe. Relax in the sauna or steam room before dining at Cafe Flores for breakfast, lunch or dinner. Take advantage of free in-room WiFi and dry cleaning/laundry services.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

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Krystal Monterrey
Monterrey Centro
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
8.6 out of 10, Excellent, 2,132 reviews
The price is ￥16,452
￥19,578 total
includes taxes & fees
May 28 - May 29
Krystal Monterrey
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Policies

Check-in

Check-in time starts at 3 PM

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 224 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Frequently asked questions

Does Krystal Monterrey have a pool?

Yes, this property has an indoor pool.

Is Krystal Monterrey pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Krystal Monterrey?

Check-in begins at 3 PM.

What time is check-out at Krystal Monterrey?

Check-out is at noon.

Does Krystal Monterrey provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Krystal Monterrey located?

Located in Monterrey Centro, this hotel is within a 10-minute walk of Monterrey Metropolitan Museum and Macroplaza. Fundidora Park is 1.2 mi (1.9 km) away. General I. Zaragoza Station is only a 4-minute walk and Padre Mier Station is 7 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.4

Very Good

8.6

Cleanliness

9.2

Location

8.8

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 136 out of 265 reviews
Rating 8 - Good. 71 out of 265 reviews
Rating 6 - Okay. 32 out of 265 reviews
Rating 4 - Poor. 17 out of 265 reviews
Rating 2 - Terrible. 9 out of 265 reviews

Reviews

Verified

10/10 Excellent

Htet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is centrally located. Staffs are nice.
Stayed 1 night in May 2024
Verified

6/10 Okay

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this hotel the staff was very friendly. Our room had a excellent view of the city and very clean. The only thing I did not enjoyed was the parking i mean, you have to pay 160 for parking valet and you got to show a receipt to be able to go to your vehicle. I know they do it for security purposes but other than that my family enjoyed it here.
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Sheldon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has great and attentive staff; they even surprised us with dessert after we told them I was celebrating my anniversary. It is conveniently located near the Musuems, Paseo Santa Lucia, Barrio Antiguo, Mercado Juárez, and it’s an easy pick up point for any uber or excursion. It’s about a 10-15 minute ride to San Pedro Garza/Fashion Drive Mall and pretty convenient to the soccer stadiums.
Stayed 4 nights in Nov 2024
Verified

6/10 Okay

Blanca

Liked: Cleanliness, staff & service
Staff nice, great location, too old
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about this Hotel.
Stayed 2 nights in Sep 2024
Verified

6/10 Okay

Angel

The hotel is localized very closely to Parque Fundidora.
Stayed 3 nights in Mar 2025
Verified

8/10 Good

Ana Garcia de Presno

Liked: Cleanliness, staff & service
Good hotel bit no the best area
Stayed 1 night in Feb 2025
Verified

8/10 Good

Luis Fernando

Liked: Cleanliness, staff & service, amenities
Good value for the money. Well located
Stayed 5 nights in Oct 2024
Verified

4/10 Poor

Bryan

Liked: Cleanliness, staff & service, amenities
Toilet wouldn't flush more than once an hour. AC didn't work Power in the building was intermittent in the rooms and required walking the stairs 8 flights up Bedding was worn-out They need it renovate
Stayed 4 nights in Jan 2026
Verified

8/10 Good

Rigel

Liked: Staff & service, amenities, property conditions & facilities
Personal amable
Stayed 3 nights in Apr 2024
Verified

4/10 Poor

Patricia

Disliked: Cleanliness, staff & service, amenities
The room was old and did not have any serious amenities. The bathroom was moldy. The water did not come out properly and it was very shabby. The hotel is seriously out of date and the staff were very shoddy in dealing with any problems. I stayed six days, but would have left after the first day if I could’ve been assured of a refund for my stay. I would not recommend at this hotel.
Stayed 5 nights in Oct 2025
Verified

8/10 Good

Enrique de Jesús

Rfefr
Stayed 1 night in Sep 2024
Verified

8/10 Good

Jose Esteban Rodriguez

Liked: Cleanliness, staff & service, amenities
Pool was out of service.
Stayed 4 nights in Jun 2024
Verified

10/10 Excellent

benjamin

Liked: Amenities, property conditions & facilities
Goof
Stayed 5 nights in Nov 2024
Verified

10/10 Excellent

Iram

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien muy amables
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal amable y educado
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

JOSE FRANCISCO

Liked: Cleanliness, staff & service, property conditions & facilities
La ubicación es muy buena e igual en desayuno bufet
Stayed 1 night in Apr 2026
Verified

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena ubicación, el hotel tiene buena instalaciones pero se nota el deterioro. El personal muy amable. El estacionamiento tiene un costo de 180 por valet parking.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

iskra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are a little old
Stayed 3 nights in Feb 2026
Verified

2/10 Terrible

Edgar

Disliked: Cleanliness, amenities, property conditions & facilities
La habiatacion muy sucia con pelos (no cabellos) las sábanas sucias usadas no las habían cambiaron el baño asqueroso, las cortinas asquerosas hasta tocarlas para abrirlas daba asco, nos cambiaron de habitación y no mejoró mucho el baño igual sucio, al siguiente día que fueron a hacer el aseo solo mal hicieron las camas y cambiaron las bolsas de los cestos ese fue su aseo, baños llenos de moho, no vayan evítense una mala experiencia
Stayed 2 nights in Feb 2026
Verified

4/10 Poor

MARIA DEL PILAR BUENO

Disliked: Cleanliness, amenities
Sucio y la comida horrible
Stayed 2 nights in Feb 2026
Verified

2/10 Terrible

José Guadalupe

Disliked: Cleanliness, amenities, property conditions & facilities
En la información mencionan que tenían alberca y al preguntar en recepción nos dijeron que no cuentan con alberca. El estacionamiento te lo cobran. El baño tenía hongos en el techo
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Marco

Buen hotel, totalmente recomendado.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

ERICK

Liked: Cleanliness, amenities, property conditions & facilities
Lindo todo
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Perfecto Medrano

Liked: Cleanliness, amenities, property conditions & facilities
Habitacion limpia, personal de recepción no tan amables, estacionamiento con costo y o respetan precio de desayuno de acuerdo a la página expedia
Stayed 3 nights in Oct 2025