2/10 (非常に不満)
Sarah B.
2022 年 10 月 7 日
気になった点 : 清潔度
Disappointing
We were disappointed by the condition of this holiday property which was described on Vbro.com as being dog friendly and having a 'courtyard, providing the perfect spot to eat alfresco'. The courtyard was covered in weeds, moss, and dirt, unlike the beautiful, landscaped garden belonging to the owner's property. The front door to the cottage was heavily scratched and the window frames were filthy. The last thing we wanted to do was 'eat alfresco' in this area.
There was no mention on Vbro.com of the matter of dogs not being allowed upstairs. This wasn't mentioned until a deposit had been paid and the information became available on the Exmoor website.
When we arrived at the property and viewed the stairs, we became very concerned as there was no stairgate in place to prevent our spaniel or beagle from using them. The staircase is very steep, uncarpeted, and too dangerous for dogs to go up and down.
The leather pouffe and sofa in the lounge were heavily scratched by dogs who had previously stayed at the cottage. The cushion on the wicker chair in the kitchen was heavily stained. The freezer was choc-a-bloc with ice so we had to throw our frozen food away as there wasn't anywhere to store it. The doors were grimy above and below the handles. The 'decorative shell' in the bathroom was covered in dirt/dust. The bottom of the shower curtain was moldy and there were cobwebs on most of the ceilings.
When we arrived home, we received an email from the owners advising that they had 'Just been into the cottage fearing the worst (you having said that "when we arrived there were scratch marks all over the furniture") and I couldn't see any at all. In fact, no problems anywhere! Even the scratch marks on the inside of the front door (which I agreed were there before you'd arrived) looked better. I wonder if you might have painted it? If so thank you very much.'
We did not paint anything. In fact, we tried to vacuum before we left but the vacuum was full to bursting and absolutely reeked.
Sarah B.
2022 年 8 月に 14 泊滞在