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"Very comfortable stay at clean and large room with big onsen."

"Easy access from airport, nice breakfast!"

"Everything is great... lovely people "

"When we arrived to check in at the hotel, there was already a different customer in the room. When we went back to the main lobby, we had to wait in the lobby for over an hour before the staff got us a room. They did not provide updates either. They just asked us to wait. Any update they did provide to us was provided in Japanese and they clearly knew that I could not understand Japanese. Overall, the staff worked urgently to fix the issue, but it was not clear what they were doing and it...

"Ok"

"Nice hotel and friendly staff. Great views."

"We greatly enjoyed staying here. Everything was excellent: the room, the food, the staff, the onsen. Staff were particularly helpful, providing information about visiting potters and taking care of sending our luggage. Hagi was a lovely city with much to see and do. And the sakura were in full bloom everywhere!"

"right next to the bus station to the airport"

"Very clean and staff are amazingly helpful"

"お部屋も気持ちよく、サービスもよかったです。洗面台の流れがちょっと悪かったので「良い」にしました。"

"Very clean, smooth check in and entry. Beautiful views of the harbor."