2/10 (非常に不満)
Cynthia
カップルで旅行
2026 年 3 月 8 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Do NOT stay here. I paid $1,743.83 for a “Superior Studio Suite, 1 King Bed (Partial Golf View)” and received none of it.
There was zero golf view. Management blamed “construction,” yet there was no construction anywhere in sight.
The bed was not a king, it was a full-size bed. The room had a dirty futon, blood on the closet floor, handprints on the mirror, and cheap paper towels. This property markets itself as luxury, but the condition was closer to a roadside motel.
There is no daily housekeeping. Only one trash bag was provided for a 4 night stay. When I asked for another, the front desk told me to walk across the street to Publix and buy one myself.
Guest services are only available Monday–Friday, 9am–5pm. If you have an issue outside those hours, you are on your own. I raised concerns during my stay and was ignored until Monday, then told I should have contacted them during office hours, which I did. For all of this, they offered $88 for the inconvenience.
If you are an owner whose unit is being rented through this property, you should be aware of how guest experiences like this reflect on your investment.
Nothing superior about this room. Nothing luxury about this property or the room itself. Save your money. Stay at an actual hotel
Cynthia
2026 年 2 月に 4 泊滞在
