ロビー

フォンテンブロー マイアミ ビーチの口コミ

4.5 out of 5
フォンテンブロー マイアミ ビーチ
4441 Collins Avenue, Miami Beach, FL

口コミ

7.4

良い

評価 10 - 5459 件の口コミ中 2491 件が非常に良い" "
評価 8 - 5459 件の口コミ中 879 件が良い" "
評価 6 - 5459 件の口コミ中 773 件が普通" "
評価 4 - 5459 件の口コミ中 542 件が不満" "
評価 2 - 5459 件の口コミ中 774 件が非常に不満" "

8.0/10

清潔度

7.6/10

スタッフとサービス

8.0/10

設備とサービス

8.0/10

施設のコンディションと設備

7.8/10

環境への配慮

口コミ

8/10 (良い)

Yuki

2024 年 4 月に 1 泊滞在
Stevenからの返信 (投稿日 : 2024 年 5 月 18 日)
Dear Yuki,Thank you for your review.We are happy you enjoy your staying with us.Hope to see you back soonThank you for your review.We are happy you enjoy your staying with us.Hope to see you back soon

8/10 (良い)

Susel、Miami

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Crowded pool and lack of chairs…
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Abigail

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I loved the vallet process and how we can call for the car from the room. I left a high rating because I love the hotel but there was engineering scheduled on top of my room on Sunday 5/26 and it woke me up and I couldnt sleep. but that was the only thing.
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Keith

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We enjoyed our 4 days, 3 nights here. The pools, food and friendly staff were amazing.
2024 年 5 月に 3 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 29 日)
Dear Keith,Thank you for the feedback. Your opinion is highly valued by us. We are delighted that you enjoyed your stay at the hotel and received excellent service from the staff.We look forward to welcoming you back soon.Best Regards,

10/10 (非常に良い)

Nathaniel

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 29 日)
Dear Nathaniel, Thank you for your feedback. We hope to see you soon.Kind regards,

10/10 (非常に良い)

Jaltheus

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Cool spot!
2024 年 5 月に 4 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 29 日)
Dear Jaltheus,Thank you for taking the time to write a review. Your opinion is highly valued by us.We look forward to welcoming you back soon.Best Regards,

6/10 (普通)

Antonio

カップルで旅行
It is pretty mediocre, I thought they renovated but the hotel rooms are low quality touch ups, putting marble in bathrooms isn’t a quick fix, especially when the selection and craftsmanship isn’t there.
2024 年 5 月に 3 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 29 日)
Dear Antonio, Thank you for taking the time to share your feedback with us. We apologize that we were unable to meet your expectations during your recent stay. It is always our goal to provide our guests with a luxurious and high-quality experience, and we regret that we fell short on this occasion. Your review is important to us, and we will take it seriously as we work to identify areas where we can improve. Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 (非常に良い)

Annette

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We enjoyed our stay but the food is very expensive.
2024 年 5 月に 1 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 29 日)
Dear Annette, Thank you for taking the time to write a review. Your opinion is highly valued by us.We look forward to welcoming you back soon.Best Regards,

10/10 (非常に良い)

Marc

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Recommended. Staying here again.
2024 年 5 月に 5 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 29 日)
Dear Marc, Thank you for your feedback. We hope to see you soonKind Regards,

10/10 (非常に良い)

Henrik

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
pool
2024 年 5 月に 3 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 29 日)
Dear Henrik, Thank you for your feedback. It sounds like you enjoyed the pool. We hope to see you soon

10/10 (非常に良い)

Autumn Nicole

カップルで旅行, 家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I love this hotel! Great for all ages. The pool is always full of life music and entertainment. The pool servers are the best they work so hard to make sure you have everything you need! 10/10 every-time
2024 年 5 月に 2 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 29 日)
Dear Autumn Nicole,Thank you for sharing your experience with us! We take pride in ensuring that every guest who walks through our doors receives a truly unique and unforgettable experience. Our team is dedicated to creating a joyful and positive atmosphere that will leave you feeling rejuvenated and energized. Your feedback is invaluable to us, and we appreciate you taking the time to share your experience.

8/10 (良い)

Vitor Caldas de

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Lobby at night doesn’t feel safe! Day club pool is ugly and people saving their around the pool chairs at 6am and not showing up till 9/10am is not right to others that show up looking for a chair around the pool
2024 年 5 月に 3 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 29 日)
Dear Vitor Caldas de,Thank you for taking the time to share your feedback with us. We apologize that we were unable to meet your expectations during your recent stay. Your review is important to us, and we will take it seriously as we work to identify areas where we can improve. Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 (非常に良い)

Pythagor A

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everything is great!!!
2024 年 5 月に 3 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 29 日)
Dear Pythagor A,Thanks for the feedback. Your opinion is highly valued by us. We look forward to welcoming you back soon.Best Regards,

10/10 (非常に良い)

Mailennys

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved the spa!
2024 年 5 月に 1 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 29 日)
Dear Mailennys,Thanks for the reply. Your opinion is highly valued by us. We are delighted that you enjoyed the spa.We look forward to welcoming you back soon.Kind Regards,

10/10 (非常に良い)

Sukhveer

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good stay
2024 年 5 月に 2 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 29 日)
Dear Sukhveer,Thanks for the feedback. Your opinion is highly valued by us. We are delighted that you enjoyed your stay with us.We look forward to welcoming you back soon.Best Regards,

10/10 (非常に良い)

Aleen

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful property with helpful staff
2024 年 5 月に 4 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 29 日)
Dear Aleen,Thank you for the feedback. Your opinion is highly valued by us. We look forward to welcoming you back soon.Best Regards,

10/10 (非常に良い)

Alvin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 29 日)
Dear Alvin, Thank you for your feedback. We hope to see you soon.Kind regards,

10/10 (非常に良い)

Reem

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Good
2024 年 5 月に 4 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 28 日)
Dear Reem, Thank you for your feedback. We hope to see you soon

8/10 (良い)

Jayleen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 3 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 29 日)
Dear Jayleen, Thank you for your feedback. We hope to see you soon.Best regards,

2/10 (非常に不満)

MOHAMMAD、Saddle brook

2024 年 5 月に 4 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 29 日)
Dear Mohammad, Thank you for your feedback. We hope to see you soon.Regards,

10/10 (非常に良い)

Maria

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Super
2024 年 5 月に 1 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 28 日)
Querida Maria, Gracias por tus comentarios. Nos encanta que te haya parecido super la estadia en nuestro hotel. Esperamos tenerte de vuelta para ofrecerte el mejor de los servicios.

8/10 (良い)

KETOYA

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Is was just okay , for the price . I mean I would stay again nothing spectacular though . I have stayed in better!
2024 年 5 月に 4 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 28 日)
Dear Ketoya,Thank you for the feedback. Your opinion is highly valued by us. We look forward to welcoming you back soon.Best Regards,

10/10 (非常に良い)

Rachel

家族旅行
良かった点 : 設備とサービス、施設のコンディションと設備
Me encanto
2024 年 5 月に 1 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 28 日)
Dear Rachel, Gracias por tus comentarios. Nos alegra que te haya encantado la estadia en nuestro hotel. Esperamos verte pronto de nuevo

6/10 (普通)

Lauren

グループ旅行
良かった点 : 設備とサービス
Air conditioning in room did not work well and ventilation was a concern as we smelled cigarette smoke in our room that traveled from another room. Guests should notify hotel if any walking restrictions as hotel site is very big.
2024 年 5 月に 4 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 28 日)
Dear Lauren,Thank you for the feedback. Your opinion is highly valued by us. Your review is important to us, and we will take it seriously as we work to identify areas where we can improve. Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future.

6/10 (普通)

Jennaves

Hotel was very expensive
2024 年 5 月に 3 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 29 日)
Dear Jennaves,Thank you for taking the time to share your feedback with us. Your review is important to us, and we will take it seriously as we work to identify areas where we can improve. Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 (良い)

Gurleen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 29 日)
Dear Gurleen, Thank you for your feedback. We hope to see you soon.Best regards,

6/10 (普通)

Theresa、Garden City

グループ旅行
Horrible service
2024 年 5 月に 4 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 28 日)
Querida Theresa, Gracias Por tus comentarios. Nuestro hotel quiere ofrecer la mejor calidad de servicio y en este caso fallamos en nuestro objetivo y lamentamos profundamente esto. Tus comentarios son necesarios para mejorar en aquellas areas que necesitan ser atendidas. Esperamos en el futuro darte la atencion y servicio que te mereces.

10/10 (非常に良い)

Jeniffer

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Muy buena atención, la pasé súper divino
2024 年 5 月に 4 泊滞在
Selimからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Jeniffer, Thank you for your feedback. We hope to see you soon.

10/10 (非常に良い)

Leidy

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Room view was awesome specially at night 😉
2024 年 5 月に 1 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 29 日)
Dear Leidy, Thanks for your feedback. Your opinion is highly valued by us. We are delighted that you enjoyed the views from the room.We hope to welcome you back soon.Greetings,

2/10 (非常に不満)

Omar

Okay now the location is really nice, the suite that we took had a great interior and ocean view. That’s really nice and everyone knows that. My 1 star review here, is that the service was really bad. People on the front desk were not of a help, their consierge people were very rude. At the pool, the hostess and the waitress were REALLY RUDE and maybe racist ? On the pool for over 1 hour no one took our order for food or drink, although we called them a lot !! Also, our room balcony door had a missing handle on the floor. I paid tons of money for 2 nights, and they told me that they can’t send someone for room service unless scheduled?? I guess everyone wants to clean their rooms. Fianlly, I found lots of cockroaches in their bathrooms, which I have the video for. All in all it’s very very sad when we try a 5 stars fancy hotel, and pay all that money, and get a terrible services from the staff!!!!
2024 年 5 月に 2 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 28 日)
Dear Omar, We appreciate you sharing where we fell short of your expectations during your last visit with us. Though we never enjoy hearing that we have disappointed a guest during their stay with us, we do take immediate action to determine how we could have done better.I'm sorry to hear about your disappointing experience. It's concerning that the staff did not showed an overall good atmosphere. I hope your future hotel stays will be more pleasant and reflective of the quality service you deserve.

6/10 (普通)

Mahmoud、Dearborn Heights

カップルで旅行
気になった点 : スタッフとサービス
2024 年 5 月に 4 泊滞在
Selimからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Mahmoud, Thank you for your feedback. We hope to see you soon.

10/10 (非常に良い)

edgar

家族旅行
良かった点 : 設備とサービス
Awesome Che kin super quick
2024 年 5 月に 3 泊滞在
Selimからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Edgar, We are thrilled to hear that your stay was enjoyable and that you found our service to be exceptional. Our team strives to provide the best possible experience for all of our guests, and it's wonderful to see that our efforts have paid off. Your feedback is greatly appreciated and we hope to have the pleasure of hosting you again in the near future.

10/10 (非常に良い)

Shataea

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Property is gorgeous with plenty to do. Excellent staff service available 24hrs. Great views from jr suite at serento tower.
2024 年 5 月に 4 泊滞在
Selimからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Shataea, We are delighted to receive your comments! It's wonderful to hear that you found our property to be exceptionally clean, with staff who are attentive and always ready to lend a helping hand. We are thrilled that our daily attendant, provided you with fantastic service and fulfilled all your needs. We look forward to welcoming you back soon, and we guarantee that your next visit will be your best one yet. With our wide range of amenities, you'll have everything you need to enjoy a truly unforgettable experience.

10/10 (非常に良い)

Kate

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 3 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 29 日)
Dear Kate, Thank you for your feedback. We hope to see you soon.Best regards,

10/10 (非常に良い)

Reginald

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything right there
2024 年 5 月に 3 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Reginald,Thank you for the feedback. Your opinion is highly valued by us. We look forward to welcoming you back soon.Best Regards,

10/10 (非常に良い)

Maria

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I love it
2024 年 5 月に 1 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Maria,Thank you for the feedback. Your opinion is highly valued by us. We look forward to welcoming you back soon.Best Regards,

10/10 (非常に良い)

DeJuan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice.. enjoyed my stay
2024 年 5 月に 3 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear DeJuan, Thank you for your feedback. We hope to see you soon

2/10 (非常に不満)

Jennifer

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Furniture was old and cracked. Paid for an oceanfront room and I was placed on the 3rd floor in front of a row of palm trees. The staff gave me a hotel credit for $100 to spend at the hotel. Not what was advertised whatsoever. I’ll NEVER go back!
2024 年 5 月に 2 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear ,Thank you for the feedback. Your opinion is highly valued by us. Your review is important to us, and we will take it seriously as we work to identify areas where we can improve. Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 (非常に良い)

Janelle Patrice、Philadelphia

カップルで旅行
良かった点 : 設備とサービス
We had a wonderful time first time in miami and at the property. The property was beautiful everything was a ten the con is that everything is so expensive but worth it. Cannot wait until we return
2024 年 5 月に 2 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Janelle Patrice, Thank you for sharing your experience with us! Your glowing review and praise of our exceptional service have made our day. We take pride in ensuring that every guest who walks through our doors receives a truly unique and unforgettable experience. Our team is dedicated to creating a joyful and positive atmosphere that will leave you feeling rejuvenated and energized. Your feedback is invaluable to us, and we appreciate you taking the time to share your experience.

10/10 (非常に良い)

Rashidah

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I really enjoyed the ambiance. The music, the heated pools, and the staff. Everyone was pleasant and easy to approach. For a holiday weekend it was easy going. The hotel was family friendly. The only downside was the pools closed early but everything was amazing.
2024 年 5 月に 2 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Rashidah, Thank you for sharing your experience with us! Your glowing review and praise of our exceptional service have made our day. We take pride in ensuring that every guest who walks through our doors receives a truly unique and unforgettable experience. Our team is dedicated to creating a joyful and positive atmosphere that will leave you feeling rejuvenated and energized. Your feedback is invaluable to us, and we appreciate you taking the time to share your experience.

6/10 (普通)

John

良かった点 : 清潔度
It’s over rated. And rooms are out dated 13 dollars for bottle of water.
2024 年 5 月に 3 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear John, Thank you for taking the time to write a review. Your opinion is highly valued by us. Your review is important to us, and we will take it seriously as we work to identify areas where we can improve. Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future.

2/10 (非常に不満)

Natalie

家族旅行
気になった点 : 清潔度、スタッフとサービス
Very rude staff
2024 年 5 月に 3 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Natalie, We appreciate you sharing where we fell short of your expectations during your last visit with us. Though we never enjoy hearing that we have disappointed a guest during their stay with us, we do take immediate action to determine how we could have done better.I'm sorry to hear about your disappointing experience. It's concerning that the staff did not showed an overall good atmosphere. I hope your future hotel stays will be more pleasant and reflective of the quality service you deserve.

10/10 (非常に良い)

Antoine

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I loved everything honestly about my stay!
2024 年 5 月に 2 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Antoine,Thank you for taking the time to write a review. Your opinion is highly valued by us.We are thrilled to hear that the service provided to you was wonderful.We look forward to welcoming you back soon

10/10 (非常に良い)

Jennifer

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfect stay! Staff and service were pleasant. A lot to do, but can get pricy. They have many amenities, restaurants, and nightlife to choose from!
2024 年 5 月に 4 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Jennifer, Thank you for sharing your experience with us! Your glowing review and praise of our exceptional service have made our day. We take pride in ensuring that every guest who walks through our doors receives a truly unique and unforgettable experience. Our team is dedicated to creating a joyful and positive atmosphere that will leave you feeling rejuvenated and energized. Your feedback is invaluable to us, and we appreciate you taking the time to share your experience.

10/10 (非常に良い)

abraham jamil

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Awesome place like a resort
2024 年 5 月に 3 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Abraham Jamil,Thank you for the feedback. Your opinion is highly valued by us. We look forward to welcoming you back soon.Best Regards.

10/10 (非常に良い)

Brianna

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Brianna,Thank you for the feedback. Your opinion is highly valued by us. We look forward to welcoming you back soon.Best Regards,

8/10 (良い)

Scott

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 5 月に 4 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Scott, Thank you for your feedback. We hope to see you soon

8/10 (良い)

Serge

グループ旅行
It sucked
2024 年 5 月に 4 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Serge, Thank you for taking the time to share your feedback with us. We apologize that we were unable to meet your expectations during your recent stay. It is always our goal to provide our guests with a luxurious and high-quality experience, and we regret that we fell short on this occasion. Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future

10/10 (非常に良い)

Thierry

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very professional
2024 年 5 月に 3 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Thierry, Thank you for your feedback. We hope to see you soon

2/10 (非常に不満)

Alexander

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Attention to details, safety very poor. Got stock in the elevator for 35 minutes I had to call 911 for help. The hotel response is very slow. Got no call from the hotel management until I call my self. I will never stay there again
2024 年 5 月に 2 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Alexander, I'm sorry to hear about your disappointing experience. It's concerning that the staff did not address the issues effectively and that the overall atmosphere was not up to standard. Your feedback about the very poor service is important for the management to consider. I hope your future hotel stays will be more pleasant and reflective of the quality service you deserve.