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Hotel Palacio Maya

4.0 star property
Art Deco hotel with a fitness center and a rooftop terrace

Choose dates to view prices

Hotel Palacio Maya captures Merida's energy with its rooftop terrace and city views. Guests can enjoy local and international dishes at BALAM restaurant or relax by the pools. The property offers high-speed WiFi, a garden bar, and 24/7 multilingual staff to assist with any needs.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Gym

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Standard Double Room, Multiple Beds

Standard Double Room, Multiple Beds | 1 bedroom, premium bedding, down comforters, minibar

Standard Double Room, Multiple Beds

9.2 out of 10
Wonderful
(31 reviews)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LED TV
Premium bedding
Blackout drapes/curtains
Down duvet
Separate bedroom
  • 28 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Studio Suite, 1 Queen Bed, Pool View

1 bedroom, premium bedding, down comforters, minibar

Studio Suite, 1 Queen Bed, Pool View

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LED TV
Premium bedding
Blackout drapes/curtains
Down duvet
Separate bedroom
  • 38 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, 2 Queen Beds

1 bedroom, premium bedding, down comforters, minibar

Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(24 reviews)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LED TV
Down duvet
Separate bedroom
Blackout drapes/curtains
Premium bedding
  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Bathtub

Suite, Bathtub | 1 bedroom, premium bedding, down comforters, minibar

Suite, Bathtub

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LED TV
Down duvet
Separate bedroom
Blackout drapes/curtains
Premium bedding
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Suite

1 bedroom, premium bedding, down comforters, minibar

Family Suite

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Free cribs/infant beds
LED TV
Down duvet
Separate bedroom
Blackout drapes/curtains
Premium bedding
Hair dryer
  • 83 sq m
  • 2 bedrooms
  • City view
  • Sleeps 6
  • 1 Queen Bed and 2 Large Twin Beds

View all photos for Presidential Suite

Presidential Suite | 1 bedroom, premium bedding, down comforters, minibar

Presidential Suite

9.8 out of 10
Exceptional
(7 reviews)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Down duvet
Separate bedroom
Blackout drapes/curtains
  • 70 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Room Standard

1 bedroom, premium bedding, down comforters, minibar

Room Standard

  • 23 sq m
  • Sleeps 2

View all photos for Room Standard

1 bedroom, premium bedding, down comforters, minibar

Room Standard

  • 22 sq m
  • Sleeps 4

View all photos for Room Superior

1 bedroom, premium bedding, down comforters, minibar

Room Superior

  • 54 sq m
  • Sleeps 2

View all photos for Suite

1 bedroom, premium bedding, down comforters, minibar

Suite

  • 38 sq m
  • Sleeps 4

View all photos for Suite Deluxe

1 bedroom, premium bedding, down comforters, minibar

Suite Deluxe

  • 50 sq m
  • Sleeps 4

View all photos for Suite Master

1 bedroom, premium bedding, down comforters, minibar

Suite Master

  • 83 sq m
  • Sleeps 6

View all photos for Suite Presidential

1 bedroom, premium bedding, down comforters, minibar

Suite Presidential

  • 70 sq m
  • Sleeps 2

View all photos for Basic Room

1 bedroom, premium bedding, down comforters, minibar

Basic Room

9.0 out of 10
Wonderful
(9 reviews)

Highlights

Air conditioning
LED TV
Separate bedroom
Blackout drapes/curtains
Down duvet
Premium bedding
Private bathroom
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

1 bedroom, premium bedding, down comforters, minibar

Standard Room

8.4 out of 10
Very good
(6 reviews)

Highlights

Air conditioning
LED TV
Separate bedroom
Blackout drapes/curtains
Down duvet
Premium bedding
Private bathroom
Hair dryer
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Map
97000, YUC, Mérida, Calle 62 Numero 327 por 37 y 39, Colonia Centro

What's nearby

  • Paseo de Montejo - 5 min walk - 0.4 km
  • Yucatan International Convention Center - 8 min walk - 0.7 km
  • U.S. Consulate General Mérida - 11 min walk - 1.0 km
  • Parque Santa Lucía - 18 min walk - 1.5 km
  • Mérida Cathedral - 5 min drive - 1.9 km

Getting around

  • Teya-Merida Station - 28 min drive
  • Mérida International Airport (MID) - 16 min drive

Restaurants

  • ‪Crabster - ‬6 min walk
  • ‪Yerba Santa - ‬7 min walk
  • ‪Viva Teya - ‬6 min walk
  • ‪Jose Rosé - ‬6 min walk
  • ‪Hop 3 The Beer Experience - ‬6 min walk

About this property

Hotel Palacio Maya

Upscale hotel near Paseo de Montejo
Located close to Yucatan International Convention Center and U.S. Consulate General Mérida, Hotel Palacio Maya provides a poolside bar, a free daily manager's reception, and a rooftop terrace. The on-site local and international cuisine buffet restaurant, BALAM, offers breakfast, lunch, dinner, and garden views. Free in-room WiFi is available to all guests, along with a garden and a bar.
Other perks at this hotel include:
  • An indoor pool and an outdoor pool, along with sun loungers
  • Free self parking
  • Buffet breakfast (surcharge), tour/ticket assistance, and a porter/bellhop
  • A front-desk safe, 1 meeting room, and coffee/tea in the lobby
  • Guest reviews say great things about the helpful staff
Room features
All 63 rooms boast comforts such as premium bedding and air conditioning, as well as thoughtful touches like free WiFi and safes.
Extra conveniences in all rooms include:
  • Free toiletries and hair dryers
  • 32-inch LED TVs with premium channels
  • Wardrobes/closets, coffee/tea makers, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 169 to 199 for adults and MXN 99 to 99 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • BALAM

Things to do

  • Children's pool
  • Gym
  • Indoor pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Indoor pool
  • Outdoor pool
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Conference center
  • Meeting room

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2018
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 180.0 per day

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 169 to 199 for adults, and MXN 99 to 99 for children
  • Rollaway bed fee: MXN 180.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Palacio Maya Merida
Palacio Maya Merida
Hotel Palacio Maya Mérida
Palacio Maya Mérida
Palacio Maya
Hotel Palacio Maya Hotel
Hotel Palacio Maya Mérida
Hotel Palacio Maya Hotel Mérida

Frequently asked questions

Does Hotel Palacio Maya have a pool?

Yes, this property has an indoor pool, an outdoor pool, and a children's pool.

Is Hotel Palacio Maya pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Palacio Maya?

Self parking is free at this property.

What time is check-in at Hotel Palacio Maya?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hotel Palacio Maya?

Check-out is at noon.

Where is Hotel Palacio Maya located?

Located in Mérida Centro, this hotel is within a 10-minute walk of Paseo de Montejo and Yucatan International Convention Center. U.S. Consulate General Mérida and Parque Santa Lucía are also within 1 mi (2 km).

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Hotel Palacio Maya Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 596 out of 1006 reviews
Rating 8 - Good. 275 out of 1006 reviews
Rating 6 - Okay. 86 out of 1006 reviews
Rating 4 - Poor. 18 out of 1006 reviews
Rating 2 - Terrible. 31 out of 1006 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Alma Delia Carreón

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Execelente!!
Stayed 3 nights in Oct 2025

6/10 Okay

alex

Liked: Staff & service
Close to early Bar
Stayed 1 night in Oct 2025

6/10 Okay

Eva

Disliked: Staff & service, property conditions & facilities
Pictures don’t look like the hotel
Stayed 1 night in Oct 2025

8/10 Good

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too far from centro historico
Stayed 1 night in Sep 2025

8/10 Good

Richard

Nice area
Stayed 3 nights in Jun 2025

6/10 Okay

Maria

Liked: Cleanliness, property conditions & facilities
All was well, with the exception of the breakfast. Also, it was very humid and we couldn’t leave the AC running as the key to lock the room control the power/AC.
Stayed 5 nights in Oct 2025

10/10 Excellent

Nelson Cameron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay with amazing staff. Hotel was very clean with with great amenities. Locations is good close enough to walk to down town but not noisy at night
Stayed 4 nights in Feb 2025

8/10 Good

Olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place and the people are excellent. The garden is beautiful, and there's parking available. The shampoo and body wash come in large bottles and are not in small disposable containers, which is a plus especially since you're in Mérida, where the heat is intense and you might need to shower up to three times a day. In my opinion, there's a lot of noise because events are held downstairs, and the rooms don't have proper soundproofing.
Stayed 3 nights in Sep 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed at the same hotel a dozen times it's very clean super friendly staff great breakfast options and right off the path of the main strip.
Stayed 2 nights in Jan 2025

10/10 Excellent

Mildred elsirhe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ii
Stayed 1 night in Aug 2025

4/10 Poor

Onel

Disliked: Staff & service
No coments
Stayed 6 nights in Aug 2025

2/10 Terrible

Joshue

Disliked: Staff & service, property conditions & facilities
Everything sucked and they scam you out of your money with the buffet situation.
Stayed 1 night in Aug 2025

10/10 Excellent

Cristal

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in Aug 2025

8/10 Good

Antonio

Liked: Cleanliness, staff & service, amenities
...
Stayed 2 nights in Aug 2025

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Super helpful and kind staff!
Stayed 2 nights in Oct 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
The garden is a beautiful, peaceful oasis. The room and the AC are great!
Stayed 1 night in Nov 2024

8/10 Good

Jeff

Liked: Cleanliness, staff & service
Good experience
Stayed 1 night in Jan 2025

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved everything about this hotel. The grounds are lit up with excitement at night. Pure romance. The morning buffet had great variety. The room was spacious and the jetted tub was powerful. Fabulous everything. We plan to return next month.
Stayed 1 night in Feb 2025

6/10 Okay

Victor

The place has great potential but ownership needs to improve many areas and feels a bit neglected. Areas for improvement are the bar area which is almost non existent, improve room to restaurant communication, improve staff training, provide hot water for shower, provide other eating option at restaurant.
Stayed 4 nights in Apr 2025

8/10 Good

Glynise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a neighborhood, a few blocks from a major street with shops and restaurants. It would help to have a translation app. Staff was very friendly and patient.
Stayed 6 nights in Dec 2024

8/10 Good

oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good here. It's mostly Yucateco here. But, front desk does speak some English.
Stayed 1 night in Jan 2025

10/10 Excellent

oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Valet parking
Stayed 1 night in Nov 2024

8/10 Good

rachel

Liked: Cleanliness
Disliked: Staff & service, amenities
Room is very nice, clean, good view, quiet. Staff not very helpful
Stayed 1 night in Nov 2024

2/10 Terrible

John

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
There was a constant sewer smell in all areas of the hotel I would not recommend this hotel to anyone
Stayed 6 nights in Feb 2025

8/10 Good

RAUL

Liked: Cleanliness, staff & service
Good property. You need to take transportation to beach day. Very bad WIFI. Not able to use my laptop.
Stayed 3 nights in Mar 2025