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Reviews of City Express by Marriott Merida

3.5 out of 5
City Express by Marriott Merida
Calle 45 No 332 Por calle 54 y calle 56, Col. Benito Juarez Norte, Mérida, YUC

Reviews

8.0

Very Good

Rating 10 - Excellent. 321 out of 785 reviews" "
Rating 8 - Good. 245 out of 785 reviews" "
Rating 6 - Okay. 109 out of 785 reviews" "
Rating 4 - Poor. 46 out of 785 reviews" "
Rating 2 - Terrible. 64 out of 785 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Pascal

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A non-luxury luxury hotel with a very basic breakfast. However, the rooms (yet basic) are very clean and the staff was superfriendly in any regards, which was all what we have been looking for. The hotel met all of our expectations and is an excellent choice to book for some days as a base in northern Mérida.
Stayed 1 night in May 2024
Response from cemid.gerencia on May 14, 2024
Pascal: Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Octavio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This hotel is only okay with offering only basic services. However, what I appreciated about it was how clean it was, and Maria, our housekeeper, was always friendly and kind. Unfortunately, the room was quite small, and the services provided were very basic. Overall, I would not choose to stay here again.
Stayed 3 nights in Apr 2024
Response from cemid.gerencia on May 3, 2024
Estimado Octavio: Antes que nada le agradecemos que se tomara el tiempo para compartir sus comentarios sobre la estancia que tuvo en nuestro hotel. Nos sentimos muy apenados al saber que ésta no fue de su agrado. Le agradecemos una vez más sus comentarios y esperamos que en un futuro nos brinde la oportunidad de poder servirle nuevamente y podamos mejorar la experiencia que tuvo. Saludos Cordiales

6/10 Okay

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities
Everything good except for strong noise inside the room
Stayed 2 nights in Mar 2024
Response from cemid.gerencia on Mar 29, 2024
Estimado Alvaro: Gracias por el tiempo para compartir su experiencia nuestro hotel. Tomaremos en cuenta sus comentarios para seguir mejorando. Será muy grato recibirlo en su próxima visita a Mérida. Saludos cordiales.

8/10 Good

Rogelio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean place
Stayed 2 nights in Mar 2024
Response from cjmid.gerencia on Mar 27, 2024
Estimado Rogelio: Gracias por el tiempo para compartir su experiencia en nuestro hotel. Es muy grato saber que su estadía ha sido placentera y hemos logrado satisfacer sus necesidades. Esperamos verlo pronto de vuelta en Mérida. Saludos cordiales.

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4 Guests but every day only 2 in the room. we had to ask for 2 more towels everyday and most times it seemed to trouble them. We asked for 2 more pillows and they promised to send them 3 times over 2 days before we received them. Hotel overall was great and in a great location for what we were doing.
Stayed 4 nights in Mar 2024
Response from cemid.gerencia on Mar 19, 2024
Dear Donald: We appreciate your preference in choosing us as your lodging option, as well as the time you took to provide us with your comments as this allows us to improve day by day. We are sorry to know that you did not enjoy a good experience. We note your comments and we will take them into account to offer a better experience to our guests. It will be a pleasure to welcome you on your next visit to Mérida.

8/10 Good

Eber

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was a problem it was very limited
Stayed 6 nights in Mar 2024
Response from cjmid.gerencia on Mar 16, 2024
Estimado Eber: Le agradecemos que se haya tomado el tiempo para compartirnos sus comentarios sobre la estancia que tuvo en nuestro hotel, tenga por seguro que trabajaremos en sus observaciones. Le agradecemos una vez más y esperamos tener la oportunidad de poder servirle nuevamente en su próxima visita a Mérida. Saludos cordiales.

10/10 Excellent

Juan Carlos

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I have been using this hotel for the last eight years. The location is magnificent, since it is located 5-10 minutes any direction from the important avenues of the city.
Stayed 1 night in Mar 2024
Response from Gerente de ventas on Mar 5, 2024
Estimado Juan Carlos: Agradecemos tus comentarios.Nos alegra leer que la ubicación resulte de su agrado.Esperamos seguir recibiéndolo por mucho tiempo más.Saludos.

4/10 Poor

John

Disliked: Staff & service, property conditions & facilities
Initially, I wanted to treat myself to a better class of Hotel here in Merida, than the dumps I was staying at. The free breakfast was nothing to write home about, most of the staff spoke little English & the ones that did, were rude to me. The hotel advertised that they had a free shuttle service for about a 10 km. range, BUT when I asked about this, they said that it was no longer available, forcing me to use UBER ride services. UBER was a nightmare to use back in Canada, so you can imagine what it was like, when most of the drivers, claimed that they didn't understand English. A disabled person like me, has to have a hot shower to relax the muscles & joints, so this was what I looked forward to the most. And, guess what...The shower had cool water at the most! I did try turning the wall mounted temperature adjustment valves myself (what else could these valves control, besides temperature to the Bathroom?) fixtures, BUT it didn't make much difference. By the time some Hotel Engineer came to my room, I'd already had my cool shower, BUT later that day, there still wasn't any hot water to the bathroom sink! So what did these valves control? I won't get into being forced to walk to the surrounding restaurants in order to be able to eat, after the free breakfast. If you there expect me to be nice to your employees, after the way I was treated by them, you should all quit & see which Govt's around the World are looking for people.
Stayed 7 nights in Feb 2024
Response from cemid.gerencia on Feb 15, 2024
Dear John: Thank you for taking the time to share your comments about your stay at our hotel. We feel very sorry to know that this was not to your liking, I am verifying each point that you mention to us to carry out the necessary actions and correct these areas of opportunity as soon as possible. We thank you once again for your comments and we hope that in the future you will give us the opportunity to serve you again and we can improve the experience you had.

6/10 Okay

Myra Jene

Business traveler
Disliked: Staff & service, property conditions & facilities
Bed and the room is ok, but the hotel don't have room service if you check in late because of late flight , you cannot have anything. Fortunately there is a starbucks in front of the hotel that is open after 10pm. Breakfast is normal mexican breakfast very ordinary. But its noisy even late night upstairs.
Stayed 2 nights in Feb 2024
Response from Artemisa Angulo on Feb 11, 2024
Myra: Agradecemos tus visita. Trabajaremos en las áreas de oportunidad mencionadas. Saludos.

8/10 Good

Ian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with convenient access to downtown.
Stayed 1 night in Jan 2024
Response from cemid.gerencia on Jan 29, 2024
Ian: Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from cemid.gerencia on Jan 25, 2024
María Elena: Gracias por el tiempo para compartir su experiencia en nuestro hotel. Es muy grato saber que su estadía ha sido placentera y hemos logrado satisfacer sus necesidades. Esperamos verlo pronto de vuelta en Mérida. Saludos cordiales.

10/10 Excellent

Aurelio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Dec 2023
Response from cemid.gerencia on Jan 8, 2024
Estimado Aurelio: Muchas gracias por tus comentarios, esperamos verte pronto de nuevo en Mérida. Saludos

2/10 Terrible

Camille

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extra charge of 500 pesos because towels were dirty? Correct me if im wrong but towels are meant to be cleaned.
Stayed 2 nights in Dec 2023
Response from cemid.gerencia on Jan 9, 2024
Estimada Camille: Lamento mucho el inconveniente que haya tenido y quiero agradecerle por informarnos sobre este asunto. Sus comentarios nos ayudan a mejorar y brindarle la experiencia excepcional que se merece. Si decide brindarnos otra oportunidad, estoy seguro de que podremos brindarle una estadía que cumpla y supere sus expectativas.

6/10 Okay

francisco

Stayed 5 nights in Dec 2023
Response from cemid.gerencia on Jan 9, 2024
Estimado Francisco: Gracias por el tiempo para compartir su experiencia en nuestro hotel. Lamentamos que no haya disfrutado de una buena estancia. Tomaremos en cuenta sus comentarios para seguir mejorando. Será muy grato recibirlo en su próxima visita a Mérida. Saludos cordiales.

10/10 Excellent

Juan Pablo

Stayed 1 night in Oct 2023
Response from cemid.gerencia on Oct 20, 2023
Juan Pablo: Muchas gracias por sus comentarios, es muy grato saber que logramos satisfacer sus necesidades. Agradecemos el honor de su preferencia. Será un placer poder recibirlo en su próxima visita a Mérida. Saludos cordiales.

10/10 Excellent

Jose luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Gerencia de Ventas on May 2, 2023
Jose Luis: Agradecemos tu puntuación y comentario. Gracias por elegir a City Express Mérida. Te esperamos muy pronto. Saludos,

8/10 Good

Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New facilities, very clean, excellent location.
Stayed 1 night in Apr 2023
Response from cemid.gerencia on Apr 20, 2023
Luis: Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Norma

Liked: Cleanliness
Stayed 1 night in Feb 2023
Response from AA - Gerente de Operaciones on Mar 12, 2023
Norma: Agradecemos tu preferencia por City Express Mérida. Esperamos verte nuevamente en tu próximo retorno a la ciudad. Saludos.

8/10 Good

Gustavo

Stayed 3 nights in Feb 2023
Response from cemid.gerencia on Feb 8, 2023
Gustavo: Gracias por el tiempo para compartir su experiencia nuestro hotel. Tomaremos en cuenta sus comentarios para seguir mejorando. Será muy grato recibirlo en su próxima visita a Mérida. Saludos cordiales.

8/10 Good

Adriel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found the property to be in an excellent location. You have all these different stores around that made easier to find and that you don’t have to drive because it’s a walking distance.
Response from cemid.gerencia on Jan 9, 2023
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

6/10 Okay

Laura

10/10 Excellent

Rebeca

Stayed 1 night in Dec 2022
Response from cemid.gerencia on Nov 14, 2023
Rebeca: Gracias por quedarte con nosotros. ¡Trabajamos duro para hacer felices a nuestros huéspedes y agradecemos sus comentarios!

10/10 Excellent

Lucrecia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2022
Response from cemid.gerencia on Nov 24, 2022
Lucrecia: Muchas gracias por sus comentarios, es muy grato saber que logramos satisfacer sus necesidades. Agradecemos el honor de su preferencia. Será un placer poder recibirlo en su próxima visita a Mérida. Saludos cordiales.

4/10 Poor

Maria

Stayed 2 nights in Oct 2022
Response from cemid.gerencia on Oct 31, 2022
María: Gracias por el tiempo para compartir su experiencia en nuestro hotel. Lamentamos que no haya disfrutado de una buena estancia. Tomaremos en cuenta sus comentarios para seguir mejorando. Será muy grato recibirlo en su próxima visita a Mérida. Saludos cordiales.

6/10 Okay

SALVADOR

Liked: Cleanliness, staff & service
They ran out of clean towels
Stayed 2 nights in Oct 2022
Response from cemid.gerencia on Oct 24, 2022
Salvador: Agradecemos su preferencia al elegirnos como su opción de hospedaje, así como el tiempo que se tomó para brindarnos sus comentarios ya que esto nos permite mejorar día a día, nos apena el saber que su estancia no fue del todo placentera, tenga por seguro que nuestro departamento de Ama de Llaves hará su mayor esfuerzo para superar este tipo de detalles y mostrarle mejoras en su siguiente visita. Saludos Cordiales

6/10 Okay

Deliana

Stayed 5 nights in Sep 2022

2/10 Terrible

hr

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
It was awful, I never saw dirty hotel like this in my life , on first night I arrived at 1:00 AM and my sheets and bathroom had been used with someone else before me . At 3:00 AM they changed my Room and second room was dirtier than 1st one , I informed them also I have some pictures to prove my claim
Stayed 3 nights in Aug 2022
Response from cemid.gerencia on Aug 10, 2022
Dear Guest: We are very sorry to hear that your stay was not what you expected. We apologize for the incidents during your stay. We hope that in the future you will give us the opportunity to serve you again and we can improve the experience you had. Best regards.

8/10 Good

Jose Emilio

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Decent hotel very well located and with a nice options around to have a nice dinner, drinks or breakfast also comercial shops and banks. And alternative option for downtown.
Stayed 3 nights in Jul 2022
Response from cemid.gerencia on Jul 27, 2022
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

2/10 Terrible

RODRIGO

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was dirty with a bad smell. Requested a new room only to find the same dirtiness
Stayed 1 night in Jun 2022
Response from cemid.gerencia on Jun 17, 2022
Rodrigo: Agradecemos su preferencia al elegirnos como su opción de hospedaje, así como el tiempo que se tomó para brindarnos sus comentarios ya que esto nos permite mejorar día a día, nos apena el saber que su estancia no fue del todo placentera, tenga por seguro que nuestro departamento de Ama de Llaves hará su mayor esfuerzo para superar este tipo de detalles y mostrarle mejoras en su siguiente visita. Saludos Cordiales

6/10 Okay

Maria

Traveled with family
Disliked: Amenities, property conditions & facilities
The toilet was not working and the room had an awful odor.
Stayed 1 night in Apr 2022
Response from cemid.gerencia on Apr 15, 2022
María: Agradecemos su preferencia al elegirnos como su opción de hospedaje, así como el tiempo que se tomó para brindarnos sus comentarios ya que esto nos permite mejorar día a día, nos apena el saber que su estancia no fue del todo placentera, tenga por seguro que nuestros departamentos de Mantenimiento y Ama de llaves hará su mayor esfuerzo para superar este tipo de detalles y mostrarle mejoras en su siguiente visita. Saludos Cordiales

8/10 Good

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 3 nights in Mar 2022
Response from cemid.gerencia on Mar 23, 2022
Diana: Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

6/10 Okay

ernesto

Stayed 1 night in Mar 2022
Response from cemid.gerencia on Mar 22, 2022
Estimado Ernesto: Le agradecemos el tiempo que se ha tomado para compartir su experiencia sobre la estancia en nuestro hotel. Nos sentimos muy apenados al saber que ésta no fue de su agrado,

10/10 Excellent

Amalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from cemid.gerencia on Mar 10, 2022
Estimada Amalia: Muchas gracias por sus comentarios, es muy grato saber que logramos satisfacer sus necesidades. Agradecemos el honor de su preferencia y le reiteramos que en Hoteles City tenemos la misión de transformar sus viajes en una agradable experiencia Saludos Cordiales

10/10 Excellent

Alejandro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything ok
Everything good
Stayed 4 nights in Jan 2022
Response from cemid.gerencia on Jan 13, 2022
Dear Alejandro: Thank you for the time to share your experience in our hotel. It is a pleasure to know that your stay has been pleasant and we have met your needs. Best regards.

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Sep 2021
Response from cemid.gerencia on Sep 20, 2021
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Juan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good for the price
Great for the price. The beds were a little stiff. Other than that it was good
Stayed 1 night in Aug 2021
Response from cemid.gerencia on Aug 23, 2021
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room service was really good
Stayed 4 nights in Jul 2021
Response from cemid.gerencia on Jul 17, 2021
Estimado Huésped: Muchas gracias por sus comentarios, es muy grato saber que logramos satisfacer sus necesidades. Agradecemos el honor de su preferencia y le reiteramos que en Hoteles City tenemos la misión de transformar sus viajes en una grata experiencia. Saludos Cordiales

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and very clean place. Hotel is in the good area. I would stay here again
Stayed 2 nights in May 2021
Response from cemid.gerencia on Jun 22, 2021
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Klaas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from cemid.gerencia on May 3, 2021
Estimado huésped: Gracias por el tiempo para compartir su experiencia nuestro hotel. Tomaremos en cuenta sus comentarios para seguir mejorando. Será muy grato recibirlo en su próxima visita a Mérida. Saludos cordiales.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Sevice and location were perfect. Cold swimming pool. Bathroom distribution was not very good. Noisy compressors on the street. Quality overall was very good. Very nice people.
Stayed 2 nights in Apr 2021
Response from cemid.gerencia on Apr 12, 2021
Dear Guest: Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Roberto, Playa del Carmen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, staff and location!, Great facilities!
Stayed 1 night in Jan 2021
Response from cemid.gerencia on Jan 11, 2021
Dear Roberto: Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Room comfort
Stayed 2 nights in Oct 2020
Response from cemid.gerencia on Dec 21, 2020
Estimado huésped, Gracias por el tiempo para compartir su experiencia en nuestro hotel. Es muy grato saber que su estadía ha sido placentera y hemos logrado satisfacer sus necesidades. Esperamos verlo pronto de vuelta en Mérida. Saludos cordiales.

6/10 Okay

Verified traveler

Stayed 2 nights in Oct 2020
Response from cemid.gerencia on Oct 28, 2020
Estimado huésped: Gracias por el tiempo para compartir su experiencia en nuestro hotel. Lamentamos que no haya disfrutado de una buena estancia. Tomaremos en cuenta sus comentarios para seguir mejorando. Será muy grato recibirlo en su próxima visita a Mérida. Saludos cordiales.

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from cemid.gerencia on Jul 30, 2020
Estimado Huésped: Muchas gracias por sus comentarios, es muy grato saber que logramos satisfacer sus necesidades. Agradecemos el honor de su preferencia y le reiteramos que en Hoteles City tenemos la misión de transformar sus viajes en una agradable experiencia Saludos Cordiales

8/10 Good

Verified traveler

Stayed 2 nights in Mar 2020
Response from cemid.gerencia on Mar 17, 2020
Estimado huésped, Gracias por el tiempo para compartir su experiencia en nuestro Hotel. Es muy grato saber que su estadía ha sido placentera y hemos logrado satisfacer sus necesidades. Tenga por seguro que tomaremos en cuenta sus comentarios para seguir mejorando. Será un placer poder recibirlo en su próxima visita a Mérida. Saludos cordiales.

10/10 Excellent

Mohir

Traveled with group, Business traveler, Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from cemid.gerencia on Jan 29, 2020
Estimado Huésped: Muchas gracias por sus comentarios, es muy grato saber que logramos satisfacer sus necesidades. Agradecemos el honor de su preferencia y le reiteramos que en Hoteles City tenemos la misión de transformar sus viajes en una grata experiencia. Saludos Cordiales

8/10 Good

STEVE

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from cemid.gerencia on Jan 16, 2020
Estimado huésped, Gracias por el tiempo para compartir su experiencia en nuestro hotel. Es muy grato saber que su estadía ha sido placentera y hemos logrado satisfacer sus necesidades. Esperamos verlo pronto de vuelta en Mérida. Saludos cordiales.

4/10 Poor

Verified traveler

Stayed 2 nights in Nov 2019
Response from cemid.gerencia on Nov 21, 2019
Estimado huésped: Gracias por el tiempo para compartir su experiencia nuestro hotel. Tomaremos en cuenta sus comentarios para seguir mejorando. Será muy grato recibirlo en su próxima visita a Mérida. Saludos cordiales.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and very friendly and the hotel is in a very nice area
Stayed 1 night in Sep 2019
Response from cemid.gerencia on Sep 26, 2019
Dear Guest: Thank you for taking the time to share your experience at our hotel. It will be a pleasure to receive you on your next visit to Merida. Best regards

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location .. very safe . The breakfast very good food . People nice all the time .
Stayed 3 nights in Jul 2019
Response from cemid.gerencia on Jul 29, 2019
Dear Guest: Thank you for the time to share your experience in our hotel. It is a pleasure to know that your stay has been pleasant and we have met your needs. Best regards.