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"The staff was very friendly and helpful, it was very difficult locating where the airport shuttle was located at the airport but it was a very nice stay at the hotel "

"I would stay here everyone I go to Madrid. The customer service was phenomenal. The room was spacious, it was very clean. "

"Great breakfast. Comfortable bed. Beautiful view out my window. Lovely stay. "

"The room was clean, the staff was welcoming and so nice, and my husband and I enjoyed every moment of our stay! We would 100% return to this hotel again!"

"Clean rooms, nice staff members, great central location. "

"Clean room and staff was wonderful. "

"The room was clean and nice. The staff was amazing."

"Hotel is very stylish, had many offerings like a posh lounge, and two restaurants (3rd floor and rooftop). Also very close to other late night eats, and most importantly the TMB bus (Estació de Sants), metro (Estació Sants) AND Rodiales (Sants station). If you do hop on/off it’s west of the train station and just as easily accessible. Rooms are very well kept and somewhere you could trust the cleanliness. Beds were very comfortable, bathrooms were immaculate. The ONLY thing I would change about that is having trash bags in the trash can. My baby pooped in their diaper and it would have been great to tie that up in a bag to sequester the smell until the next day’s maid service. The small plastic bags in the rooms for feminine products don’t fit the diapers. Great stay!! Would definitely come back!"

"Breakfast buffet selection & employee, Noel J. highlighted our stay! Compared to the ITA Airways Lounge at FCO Airport, the breakfast buffet selection at the Napoleon had far more to offer. Noel & crew were welcoming, overly accommodating, attentive to our needs, very diligent, prompt & consistently pleasant especially during a busy time when guests are in a rush to eat & go. Dining area remained clean. We were always seated right away. Food selection were always well stocked."