Matcham Vacations from ￥169,878

Unfortunately our stay was not the best. Upon arrival into the room we immediately found an iron stain on one of the bedside tables. My sister dropped something and when she picked it up found dog food under the bed. The bathroom sink leaked to the point multiple towels were needed just so we did not slip and even though i booked a room for 4 people, 2 twin beds we got 1 single blanket. It was well after reception closed when we realised so we had no choice but to deal with it. Staff were apologetic when we notified them but all we got told was the maintenance person knew about the tap, hopefully it gets tidied up. At first i tried to pass it off, we paid $300 for the room but after i have thought about it im pretty frustrated. The staff were lovely but the amenities were not great. Look elsewhere if you can.

Great location and value

Had a staycation in city with my kids and we loved the convenient of the hotel location. Friday night market and Sat we walked around for kids to play and eat.

The hotel was beautiful, but the common areas were open to the outside and cold. Lovely room, but the water pressure in the shower was very low. No free upgrade was offered. I was told one free bottle of wine per night with my VIP status. But I was given one cheap bottle of wine the first night and that was it - the wine was of such poor quality we did not ask for more. The staff was friendly and professional.