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"Rooms look exactly as they do in the pictures staff are easy to work with and very professional, this hotel is very nice, things to know there is a $150 deposit you have to put down with the room that is refunded after checkout"

"Good breakfast and the staff was very helpful and the shuttle to JFK saved a lot of hassle."

"It was very old school. Very noisy. Cleaning crew kept on knocking . Hallways were loud. Air conditioning/ heat was not adjustable and was very loud."

"non-existent airport shuttle; unreliable Wi-Fi and unheated pool; unprofessional staff with hood attitudes; brand-new building in a great location but cold and unwelcoming."

"Staff were unbelievably nice and helpful. There was a great feeling of belong and relaxing at the hotel. Would highly recommend!"

"At first glance the hotel looked cleaned and maintained once the check-in process was completed the strong smell of cigarette and marijuana clouded the hallways. The smell of smoke was insufferable in the room. We had to request new bedding as the comforter had cigarette burns and the sheet was torn. The staff bought us another that had the same issues. The pillow cases looked dirty and dingy and the pillows flat. We were awoken at 6 am by someone having a conversation right outside our room door and was screaming at the top of his lungs this went on for hours and no staff came to intervene. When we were leaving for check out the man was charging his phone right outside our room door; not sure why since our room had multiple places to charge your phone. 0/10 experience."

"Good"

"Nice and close to the airport, friendly and helpful check in staff, nice room with Crabtree and Evelyn toiletries. We didn't try the breakfast so can't comment on that. There is a complimentary shuttle to and from the airport every half hour which is very convenient although it was in quite poor condition inside. "

"Shuttle instructions were wrong on the automated message. Shades were not working, door had water damage, a lamp was missing but LLOYD AT THE FRONT DESK WAS AMAZING"