「What sets this property apart is the outstanding customer service and attention details. The Staff, Property, rooms, pools, dining and spa were all above expectations. 」
「Excelente servicio, ubicación y atención. Fueron muy amables que mi familia, nos permitieron hacer uso de las instalaciones incluso después del check out. Tal vez la única área de mejora sería el parqueo」
「We had an incredible stay! From the moment we arrived, the staff made us feel welcome and safe. (They go the extra mile by calling you by name anytime you interact with them.)
The rooms were spotless, spacious, and so comfortable, with thoughtful touches like espresso machines and a personalized selection of toiletries. Amenities were top-notch, including the 24-hour golf cart service, a beautiful pool with excellent swim-up bar service, and a relaxing spa experience.
The concierge, Gary,...
「This property was beautiful. We had a room with nice ocean view and very private. Staff was friendly and nice. Breakfast down on the beach was amazing and staff pointed out a sloth in the trees. 」
「I loved this place! Madeline was very sweet and accommodating, very helpful. This place was beautiful and was cleaned every day without asking. Smelled amazing inside. It was very comfortable for my family of 5! Breakfast and cocktails were delicious! And the pool was perfect!! My son would not come out hahaha」
「Wonderful Hotel-Excellent staff!!! Amazing Restaurants…we’ll be back-you’ll be in the middle of a little national park with spider monkeys, white faced monkeys, sloths, Macaws, and Toucans.
10 stars!!!」
「Our room was filthy. We got there and keys under mat. Although the owner was in 1 of 4 apts he never told us about housekeeping (there was none) or trash or hoe to operate the outsode washer. He juat said hi. We had to ask for a garbage bag. We were there 7 days and wont do that again. No where to eat unless you take a bus. It was NOT a few minutes walk from beach or anything. The bed uncomfortable and towels stunk. Never again. 」
「The hotel overall was great. We enjoyed our stay. The rooms were a little old & plain. We did observe portions of the hotel closed for refurbishing. The breakfast & dinner were excellent. Including entertainment from the monkeys. The staff was wonderful especially Kevin the cart driver. He always seemed to be present when needed. 」
「I booked a basic single but was pleasantly surprised with a complimentary upgrade to a Deluxe Double. The room was spacious, spotless, and had a balcony overlooking the yoga deck and walking trail (currently closed). Even though it was right in the center of the property, it still felt private and relaxing.
The location of the room was excellent — less than a minute to the yoga deck, pools, and restaurant. It was so convenient that I could leave my things by the pool and quickly return to my...
