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Reviews of Britannia Hotel Manchester

3 out of 5
Britannia Hotel Manchester
35 Portland Street, Manchester, England

Reviews

5.8
Rating 10 - Excellent. 372 out of 2088 reviews" "
Rating 8 - Good. 423 out of 2088 reviews" "
Rating 6 - Okay. 402 out of 2088 reviews" "
Rating 4 - Poor. 322 out of 2088 reviews" "
Rating 2 - Terrible. 569 out of 2088 reviews" "

6.4/10

Cleanliness

6.2/10

Staff & service

6.0/10

Amenities

5.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

10/10 Excellent

duncan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in May 2024

4/10 Poor

Nick

Traveled with partner
Disliked: Property conditions & facilities
Considering the grandeur of the hotel it was in quite dis repair, not too great on soundproofing and needs vast upgrades. Stayed in 2 different rooms and disappointed by both.
Stayed 1 night in May 2024

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place really clean staff was great definitely will be back
Stayed 1 night in May 2024

2/10 Terrible

Jamie

Disliked: Cleanliness, staff & service, property conditions & facilities
Dingey room, rude staff, carried on like it was the ritz, never had to give ID for both guests & prove I was a guest to an extremely unfriendly bouncer after returning from a concert. Hardly any sockets in the room, t.v didn't work, no air conditioning, no proper soap, tiny towels, 1 pillow & 1 lamp as our only source of light... Absolutely abysmal
Stayed 1 night in May 2024

6/10 Okay

John

Traveled with partner
Liked: Staff & service
With the amount of money that I paid? I think the hotel is very below standard and I was asked to make sure that I had two forms of identification on me, Not that every person should have identification on them, that were in my party. The bed weren’t made properly and also a headboard was missing off one of the beds and without lumps underneath the carpet
Stayed 1 night in May 2024

4/10 Poor

Michelle

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Omg my room never saw executive double ripped wallpaper , wheel missing from the bed dirty carpet , unable to flush toilet without putting lid down as it jammed on lid when up Rooms very tired and dated Noise to be expected as Room on front of Portland street but extremely noisy from rooms next door who were either singing or shouting Needed Id to book in could be a problem if you don’t have a passport or photo driving licence
Stayed 1 night in May 2024

8/10 Good

Kerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay there even though people in the room above mine were banging around yesterday
Stayed 2 nights in May 2024

10/10 Excellent

Carmela, Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Noel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

John

Liked: Cleanliness, staff & service, amenities
Building not in perfect condition but was good value for money in the centre of Manchester.
Stayed 1 night in May 2024

4/10 Poor

Harry Owen

Liked: Staff & service
Stayed 1 night in May 2024

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Mainly staff so helpful and welcoming
Stayed 1 night in May 2024

8/10 Good

May

Liked: Property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Susan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to all shops bars and restaurants
Stayed 1 night in May 2024

4/10 Poor

Nikki

Disliked: Staff & service, property conditions & facilities
Not great - I’ve never stayed in a Britannia hotel before and did not realise that they insist on seeing photo ID on check in. Nowhere on Expedia’s own confirmation does it mention this, only in the small print of the follow up email that arrived two days later. Thankfully after a fair bit of persuasion I was able to check in showing the card that I’d used to pay for the reservation with. Room was very basic and shower did not work, to the extent that the plastic dial on the wall was so stiff I was unable to turn it off and was stuck on full pelt! I had to run in my dressing gown to get housekeeping staff to help. There was filler on the wall behind it where I guess it had been taken apart and repaired previously. Signs everywhere saying ‘maintenance in progress’ although I didn’t see any evidence of this!
Stayed 1 night in May 2024

8/10 Good

Neil

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night, just needed a bed really. Room very basic but everything you need. We were on 5th floor so very quiet. Room was warm but there was a fan provided. Central Manchester location.
Stayed 1 night in May 2024

8/10 Good

Gerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Leah

Traveled with partner
Liked: Cleanliness, staff & service
Good location, it was abit dated but was clean.
Stayed 1 night in May 2024

8/10 Good

Pam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Been twice and would definitely return again
Stayed 1 night in May 2024

4/10 Poor

Aminat

Stayed 2 nights in May 2024

10/10 Excellent

Shahid

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an old historic building and being renewed with latest requirements with all basic amenities and beautifully renovated, neat and clean room and attache toilet. I found reasonable rent of a room.and services. Almighty God always bless team of Britannia hotel and its management. Keep it up.
Stayed 1 night in May 2024

6/10 Okay

Matthew

Traveled with partner
Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024

8/10 Good

Molly

Stayed 2 nights in May 2024

4/10 Poor

Paige

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
My door didn’t lock, dirty hotel, my tv did not work and room was awful. The staff at reception were useless. Rang them multiple times and no answer
Stayed 1 night in May 2024

8/10 Good

Phillip

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024

8/10 Good

Tracy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good for airport stay
Stayed 1 night in Apr 2024

6/10 Okay

Anita

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Francis

Stayed 1 night in Apr 2024

10/10 Excellent

Mussyeb Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can You please provide me the number of the owner of this hotel? I am pleased with the services and would like to share my feedback with him.
Stayed 2 nights in Apr 2024

2/10 Terrible

Emanuel

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor staff service. Things missing in the bedroom, no fridge, no air-conditioning, noisy etc. I didn't like. To expensive and horrible services
Stayed 3 nights in Apr 2024

8/10 Good

Paul

Stayed 1 night in Apr 2024

10/10 Excellent

STELLA

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Francis

Stayed 1 night in Apr 2024

6/10 Okay

Maggie

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The rooms are very basic with quite old fittings and bathroom. Everything worked and the room was clean . The windows and externals needed some cleaning and maintenance.
Stayed 1 night in Apr 2024

2/10 Terrible

Khalid

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very poor room quality
Stayed 1 night in Apr 2024

6/10 Okay

Dona

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
Hotel was very busy with long queues to check in . Receptionists looked tiered with no smiles on their faces. Menus are not Vegan friendly. I had to eat outside. Room was just right and clean . Ideal for my one night stay for work purpose.
Stayed 1 night in Apr 2024

10/10 Excellent

Kerry

Stayed 1 night in Apr 2024

8/10 Good

Margaret

Liked: Cleanliness, staff & service
Central location for transport. Staff helpful but it is what it is - wait for water to heat up - basic room facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Hin Lap

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor service and quality
Stayed 9 nights in Apr 2024

2/10 Terrible

Ayoub

Stayed 1 night in Apr 2024

10/10 Excellent

Aquiles

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to transport hubs and within walking of all the things l neede to do.
Stayed 2 nights in Apr 2024

4/10 Poor

Lynn christine

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
needs up dating staff was good and helpfull
Stayed 2 nights in Apr 2024

2/10 Terrible

Steven

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Could be nice but old and rundown. Stains everywhere in bedroom.
Stayed 1 night in Apr 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

4/10 Poor

Christopher

Disliked: Staff & service, property conditions & facilities
I stayed at this hotel for 1 night 6-7 April. With most hotels of 3 stars & above, for 'single occupancy' you can expect a double bed. Not this one. The room was small with a single rather rickety bed. The hair dryer didn't work. There was no value connected with my stay. The room was grossly over-priced at £159. Booked via Expedia & advertised as 'including breakfast, on checking in I was told breakfast was not included. Altogether then, a forgettable stay
Stayed 1 night in Apr 2024

8/10 Good

Maria

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Our room and bathroom were clean and suitable for our overnight stay. It was a windowless room but perfectly adequate for our purposes. I have stayed here before and would do so again. The staff were pleasant and professional.
Stayed 1 night in Mar 2024

4/10 Poor

Liam

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was a through route to the lift machine room. Could not adjust the heating and the window was so small it made no difference. Shower did not work. Obvious paint chipping on walls.
Stayed 1 night in Mar 2024

8/10 Good

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
One night stay, comfortable bed and a proper pillow that doesn’t vanish when you put your head on it.
Stayed 1 night in Mar 2024

6/10 Okay

Sarah Jane

It was very noisy at night so no sleep Traffic, sirens and noisy neighbours at 3am for quite a while.
Stayed 1 night in Mar 2024