Malvern Hills District Vacations & Trips from ￥183,785

It was generally just ok. Room was a bit tired but it was quiet and that's what its all about.

Perfectly adequate room for a one night stopover. We were informed upon check-in that the heating wasn't working and were offered a free breakfast (which we'd already pre-paid for) and were told that would be refunded but that wasn't mentioned again. We ate in the pub/restaurant and the food and service was good and the staff polite.

Very friendly and helpful staff. We traveled with our dogs and the location was perfect, large garden out back and the Thames path 5 mins walk away. Hotel is historic but a little tired, worn carpets and numerous repairs to the plaster walls that had not been sanded or painted. Room was clean and comfortable.

Room was nice, clean, and large, but the service was disappointing. The corridors were noisy past midnight and with takeaway food trays in the morning (930am) so floors clearly hadn't been checked. We were also surprised the bar closed at midnight on a Saturday. Staff refused to honor our Expedia "22% off" discount for breakfast but neither reception or dining at the lunch advised us of us and breakfast service made me uncomfortable, I was asked for payment while making tea rather than waiting until I was seated.

It’s beautiful building, rooms are nice but few issues: - radiator in bedroom doesn’t work so had a portable one - poor lighting in bedroom, only one spotlight in the room, bathroom lighting very bright - radiator in bathroom is really loud when switched on - window had a gap, not sealed so a slight breeze would come in - on arrival no info was shared on breakfast or complimentary drinks - room names are different and quirky but logistically annoying, had to do a full loop when on my floor trying to find my room, receptionist could have informed left or right for my room..!!! Not sure I’d stay again but it is beautiful building.