Search Lodges in Malone

"Friendly for visitors"

"Room was musty smelling. Floor needed to be swept. Room needed dusting. Shower curtain had mold on the bottom. Shower walls had soap scum. There was a used bar of soap left on the sink. No wifi the entire stay. No phone in room. Lumpy mattresses. Unopened can of Spaghettios under the bed. No boot caddy in the room for wet/muddy shoes, nor any throw rugs. No extra pillows or blankets. Not enough parking (snow banks should have been removed). No mini fridge. "

"Loved fireplace snd ol charm "

"Paper thin walls, can hear everything happening in the next room!"

"Good"

"The staff was amazing! Clean room! The restaurant/bar was amazing. The food was $$$ but sooo worth it. So many fun things to do. Cant wait to go back"

"The hot tub was fine. The parking area could have been cleared of ice."

"Everything was fine indoors, the exterior could be improved. Outside one cracked window looked like a junkyard with old cars. The price was right as was the location. Basic accommodations"

"Staff entered my room without permission and without knocking. Just because hotel staff have keys does not mean they can enter a guest’s room whenever they want. Guest privacy should be a top priority for any hotel, and this behavior was completely unacceptable. In addition, I am still trying to receive the $150 USD cash deposit that I paid at check-in. When I went to check out, no staff member was available. I was told that if I wanted my refund, I should leave the key inside the room and wait until 8:00 AM for the office to open. This makes no sense. Guests may need to check out early, especially if they have other travel plans or bookings during the night or early morning. Hotels should have staff available to process check-outs and return deposits when guests leave. We could not wait until 8:00 AM because we had another trip planned. It was very frustrating that no one was available to assist us or return the deposit at that time. Overall, the lack of respect for guest privacy and the poor handling of the deposit refund made this a very disappointing experience."