"We were given two rooms, both in unacceptable condition. There was visible mould, water damage, warped flooring, and even a footprint on the wall. One room had a broken countertop, and both smelled damp and unhealthy.
We spent 90 minutes trying to resolve this, but the manager never appeared, and reception refused to provide their name. We were told to “speak to Expedia” instead of fixing anything.
For health and safety reasons, we had to decline the stay and leave immediately.
I emailed a...
"Service was excellent. The staff at the hotel is very friendly, kind, and professional. They went above and beyond to accommodate us.
We had an inconvenient situation with our room but the staff reacted quickly and appropriately. We appreciate the efforts made to make up for the unexpected situation that came up.
Beach was pleasant. Food at the hotel was fresh and tasty. Enjoyed our stay."
"Hotel close to the beach. Breakfast was really good. Nice staff. Bed was not comfortable. The mattress was caving in which was not good for my back. With the heat, staff didn't provide a fresh shower towel."
"Room was spacious and clean, facilities were brilliant, and food/cocktails were delicious! Easily accessible by tram and rooms were really soundproof - we had excellent sleep! Would definitely recommend."
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.