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Response from María Martín - Guest Relations on May 20, 2024
Dear Angel,Thank you for taking the time to share your recent stay at the NH Collection Gran Vía. We are pleased to know that you enjoyed our central location and facilities. We would love the opportunity to welcome you back in the near future!Best regards,
Response from María Martín - Guest Relations on May 20, 2024
Dear Courtney,Thank you for taking the time to share your comments about your recent experience at the NH Collection Gran Vía. We are pleased to know that you had an excellent stay with us!We hope to welcome you back soon.Best regards,
Beautiful hotel. Modern sand very comfortable. Excellent location
Maria
Stayed 2 nights in May 2024
Response from María Martín - Guest Relations on May 8, 2024
Dear Maria,Thank you for taking the time to share your recent experiece at the NH Collection Gran Vía! We are thrilled to know that you had an excellent stay with us and enjoyed our beautiful hotel in the heart of Madrid.We look forward to welcoming you back soon!Sincerely,
Response from María Martín - Guest Relations on May 7, 2024
Dear Gustavo,Thank you for taking the time to share your recent experience at the NH Collection Gran Vía. We are delighted to know that you had an excellent stay with us and enjoyed your time in Madrid.We look forward to welcoming you back in the near future!Warmest regards,
8/10 Good
CARINA, Houston
Traveled with partner
Apr 30, 2024
Liked: Cleanliness, staff & service
The property is nice, but not out of this world. Entrance is poorly decorated, small & tight.
Room: OK to small. Restaurant was good, but expensive. Breakfast: not worth the extra $.
Bar: rude servers wouldn't give my husband a glass of scotch to bring to our room for me while we were getting ready to go out.
CARINA
Stayed 3 nights in Apr 2024
Response from María Martín - Guest Relations on May 7, 2024
Dear Carina,Thank you for taking the time to share your comments about your recent stay with us at the NH Collection Gran Vía. We highly value your opinion for the process of continuous improvement and as a basis for making our guests' stay more enjoyable each time. I regret to read that we did not fully meet your expectations and will communicate your feedback to the departments envolved to prevent this situation from happening in the future. We look forward to the opportunity to welcome you another time and provide you with a memorable experience. Sincerely,
Response from María Martín - Guest Relations on May 20, 2024
Estimado Luis,Gracias por compartir su reseña sobre su reciente estancia con nosotros. Lamentamos no haber cumplido con sus expectativas y esperamos poder recibir más información sobre en qué fallamos para seguir mejorando y ofreciendo el mejor servicio a nuestros huéspedes.Esperamos tener la oportunidad de darle la bienvenida de nuevo en un futuro próximo.Atentamente,
10/10 Excellent
MALI
Apr 26, 2024
MALI
Stayed 2 nights in Apr 2024
Response from María Martín - Guest Relations on May 20, 2024
Dear Mali,Thank you for sharing your feedback regarding your recent stay with us. We greatly appreciate your 5 star review and remain at your disposal for future visits!Best regards,
Response from María Martín - Guest Relations on Apr 24, 2024
Dear Miren, Thank you for taking the time to share your recent experience at the NH Collection Gran Vía. We are delighted to know that you had an excellent stay with us!We look forward to welcoming you back soon.Warmest regards,
Response from Bianca Fotea - Guest Relations on May 11, 2024
Dear Nuha,First and foremost we would like to thank you for your kind review. We do put a lot of effort and passion on a daily basis to make sure that our guests have a great experience while staying with us, and getting to know this has been the case it is the biggest prize we can possibly ask for.We truly look forward to personally welcome you back many more times to come in the near future. For us will be an absolute privilege.Until then, please receive our warmest regards.
Excellent customer service, hotel very clean and staff friendly.
Ana
Stayed 2 nights in Apr 2024
Response from María Martín - Guest Relations on Apr 10, 2024
Dear Ana,Thank you for choosing us during your visit to Madrid. We are delighted to know that you had an excellent stay and that you enjoyed our cleanliness and the human factor, which is so important to us.We look forward to welcoming you again in the near future!Warmest regards,
Excellent location, clean rooms, spectacular rooftop bar. The only downside was the noise heard from the street in the very late and very early mornings.
Kimberly
Stayed 2 nights in Apr 2024
Response from María Martín - Guest Relations on Apr 10, 2024
Dear Kimberly,Thank you for taking the time to share your recent experience at the NH Collection Gran Vía! We are pleased to read that you enjoyed our excellent location, along with your room and the Sky Bar on the 9tth floor. We are sorry to read that you were disturbed by the noise from the street. If you decide to return to Madrid, we would love to have the opportunity to welcome you back and make your stay a memorable one!Sincerely,
Centrally located to everything - great view from room and roof
Stephen Eric
Stayed 5 nights in Mar 2024
Response from María Martín - Guest Relations on Apr 10, 2024
Dear Stephen,Thank you for taking the time to share your recent experience at the NH Collection Gran Vía! We greatly appreciate your feedback and are pleased to know that you had an excellent stay with us in the heart of Madrid. We look forward to welcoming you back in the near future!Sincerely,
We stayed in a gorgeous corner suite with a very large and beautiful terrace. The location was incredible and the room very comfortable. We would definitely stay here again.
Christa
Stayed 3 nights in Feb 2024
Response from María Martín - Guest Relations on Apr 10, 2024
Dear Christa,Thank you for taking the time to share your recent experience at NH Collection Gran Vía! We greatly appreciate your feedback and are glad to read that you had an excellent stay with us and enjoyed your room and beautiful balcony. We look forward to welcoming you back in the near future!Best regards,
I liked the location, the bathroom size and the room.
Miry
Stayed 2 nights in Mar 2024
Response from Bianca Fotea - Guest Relations on Mar 30, 2024
Dear Miry,It is a pleasure for us to know that you enjoyed so much your stay at NH Collection Gran Via. It satisfies me to read that your overall impression of the Hotel is so good and that you found our rooms and facilities so perfect.I hope that you will find a chance to come back to our Hotel in a future stay in Madrid. Best Regards,
Response from María Martín - Guest Relations on Mar 27, 2024
Dear Nestor,Thank you for taking the time to share your recent experience at NH Collection Gran Vía. We greatly appreciate your comments and are pleased to know that you had a excellent stay with us. We look forward to welcoming you to Madrid soon!Best regards,
This place is conveniently located for first time visitors. Staff were courteous and overall good experience
Kavitha
Stayed 2 nights in Mar 2024
Response from Bianca Fotea - Guest Relations on Mar 24, 2024
Dear Kavitha,It is a pleasure for us to know that you enjoyed so much your stay at Nh Collection Gran Via. It satisfies me to read that your overall impression of the Hotel is so good and that you found our location and human factor so outstanding.I hope that you will find a chance to come back to our Hotel in a future stay in Madrid. Best Regards,
The hotel is very conveniently located, the staff was courteous and accommodating. The room was clean and well appointed; however, for me and my husband the mattress and pillows were not comfortable (too firm).
Mihaela
Stayed 2 nights in Mar 2024
Response from Bianca Fotea - Guest Relations on Mar 24, 2024
Dear Mihaela,First and foremost we would like to thank you for your kind review. We do put a lot of effort and passion on a daily basis to make sure that our guests have a great experience while staying with us, and getting to know this has been the case it is the biggest prize we can possibly ask for.We truly look forward to personally welcome you back many more times to come in the near future. For us will be an absolute privilege.Until then, please receive our warmest regards.
Response from Bianca Fotea - Guest Relations on Mar 25, 2024
Dear Patrick,First and foremost we would like to thank you for your kind review. We do put a lot of effort and passion on a daily basis to make sure that our guests have a great experience while staying with us, and getting to know this has been the case it is the biggest prize we can possibly ask for.We truly look forward to personally welcome you back many more times to come in the near future. For us will be an absolute privilege.Until then, please receive our warmest regards.
Response from Bianca Fotea - Guest Relations on Apr 13, 2024
Dear Ujjwal,Thank you very much for taking a moment of your time to review your stay with us.We are delighted to know that your stay has been so pleasant and of course, I guarantee that reviews like yours are what make our motivation to improve and offer the best possible service grow every day.We hope to have the opportunity to welcome you on numerous occasions in which you can now consider your home in Madrid.
10/10 Excellent
LUIS, Port St. Luice
Traveled with partner
Mar 17, 2024
Liked: Amenities
Great location, knowledge staff. Within walking distance to many tourists attractions. Would recommend.
LUIS
Stayed 4 nights in Mar 2024
Response from María Martín - Guest Relations on Mar 18, 2024
Dear Luis,Thank you for taking the time to share your recent experience at NH Collection Gran Vía. We are thrilled to know that you enjoyed our central location and we provided you with exceptional service.We look forward to welcoming you back soon!Best regards,
10/10 Excellent
Jorge, Keller
Mar 11, 2024
Jorge
Stayed 2 nights in Mar 2024
Response from María Martín - Guest Relations on Apr 10, 2024
Estimado Jorge,Gracias por dedicar unos minutos de su tiempo a compartir su valoración sobre su reciente estancia en NH Collection Gran Vía. Nos alegramos de que pudiera disfrutar de una excelente experiencia en el hotel.¡Esperamos darle la bienvenida de nuevo pronto!Atentamente,
10/10 Excellent
Jorge, Keller
Mar 11, 2024
Jorge
Stayed 2 nights in Mar 2024
Response from María Martín - Guest Relations on Apr 10, 2024
Estimado Jorge,Gracias por dedicar unos minutos de su tiempo a compartir su valoración sobre su reciente estancia en NH Collection Gran Vía. Nos alegramos de que pudiera disfrutar de una excelente experiencia en el hotel.¡Esperamos darle la bienvenida de nuevo pronto!Atentamente,
Fabulous and welcome staff from all departments. In the heart of the city, great for shopping. New and modern rooms with over looking the grand via st
shouq
Stayed 5 nights in Feb 2024
Response from María Martín - Guest Relations on Feb 18, 2024
Dear Shouq,Thank you for taking the time to share your recent experience at the NH Collection Gran Via. We were delighted to welcome you to the heart of Madrid and are pleased to hear that you enjoyed your room and that we provided exceptional service.We look forward to welcoming you back in the near future!Best regards,
Perfect service and bedroom and bathroom we’re cleaned
Sanyah
Response from Bianca Fotea - Guest Relations on Feb 16, 2024
Dear Sanyah,I would like to thank you for the time that you have spent in giving us you opinion about our Hotel.All the team at NH Collection Gran Via have a main goal: providing memorable experiences to our guests, and we feel very satisfied when we achieve it. Your words are the best motivation for us to continue working in the same way and give to our clients a high quality service.I hope that you will find the opportunity to come back to Madrid and we look forward to welcoming you again.
Great hotel when you’re jet lagged! Close the windows and not a peep of the central city location gets through. The blackout curtains are also perfect. Sleep whenever you want! The staff are excellent, and the facilities too. The only slight disappointment was that there are no vegan options in the restaurant but I’m finding that’s more common in Spain than other countries. The views down Gran Via from the balconies are also spectacular!
Lee
Stayed 3 nights in Feb 2024
Response from Bianca Fotea - Guest Relations on Feb 16, 2024
Dear Lee,It is a pleasure for us to know that you enjoyed so much your stay at NH Collection Gran Via. It satisfies me to read that your overall impression of the Hotel is so good and that you found our rooms and facilities so perfect. On the other hand, we will inform our restaurant about your great mention regarding vegan options.I hope that you will find a chance to come back to our Hotel in a future stay in Madrid. Best Regards,
Response from Bianca Fotea - Guest Relations on Mar 24, 2024
Dear Yosy,First of all, I would like to thank you for choosing the NH Collection Gran Via during your last stay in Madrid, as well as for taking the time to share your opinion with us. The entire Hotel team has the aim of providing unique experiences to all our guests. So we are very satisfied to know that we have succeed in your case. I hope that you will find the opportunity to come back to Madrid, and we are looking forward to welcoming you back again.Best regards,
Response from Bianca Fotea - Guest Relations on Feb 16, 2024
Dear Emiliano,First and foremost we would like to thank you for your kind review. We do put a lot of effort and passion on a daily basis to make sure that our guests have a great experience while staying with us, and getting to know this has been the case it is the biggest prize we can possibly ask for.We truly look forward to personally welcome you back many more times to come in the near future. For us will be an absolute privilege.Until then, please receive our warmest regards.
My favorite part about the property was the location but also the layout of the room and of course that we got a single queen size bed.
Luis
Stayed 3 nights in Feb 2024
Response from María Martín - Guest Relations on Feb 12, 2024
Dear Luis,Thank you for taking the time to share your recent experience at NH Collection Gran Vía, we are pleased to know that you enjoyed our outstanding location and your room. We look forward to welcoming you back soon!Best regards,
Response from María Martín - Guest Relations on Feb 10, 2024
Dear Ali,Thank you for taking the time to share your recent experience at NH Collection Gran Vía, we are pleased to know that you had an excellent stay in the heart of Madrid.We look forward to welcoming you back in the near future!Best regards,
10/10 Excellent
Gaston R
Traveled with family
Feb 7, 2024
The staff was friendly, helpful and overall excellent.
Gaston R
Stayed 5 nights in Feb 2024
Response from María Martín - Guest Relations on Feb 10, 2024
Dear Mr. Álvarez,It was a real pleasure to host you in Madrid, we greatly appreciate your feedback and are pleased to know that we met your expectations and provided you with outstanding service.We look forward to welcoming you back soon!Best regards,
Response from María Martín - Guest Relations on Jan 31, 2024
Dear Cristian,Thank you for taking the time to share your recent experience at NH Collection Gran Vía! We were delighted to host you in the heart of Madrid and are pleased to know that you had a wonderful stay with us. We look forward to welcoming you back in the near future!Best regards,
Response from María Martín - Guest Relations on Jan 31, 2024
Estimada Cecilia,Gracias por compartir su reciente experiencia en NH Collection Gran Vía. Nos alegramos de que disfrutara de una excelente estancia con nosotros. ¡Esperamos darle la bienvenida de nuevo pronto!Atentamente,
8/10 Good
Stephen
Jan 21, 2024
Stephen
Stayed 3 nights in Dec 2023
Response from Bianca Fotea - Guest Relations on Jan 24, 2024
Dear Stephen,I would like to thank you for the time that you have spent in giving us you opinion about our Hotel.All the team at NH Collection Grn Via have a main goal: providing memorable experiences to our guests, and we feel very satisfied when we achieve it. Your words are the best motivation for us to continue working in the same way.I hope that you will find the opportunity to come back to Madrid and we look forward to welcoming you again.Best regards,
LOCATION IS VERY GOOD, PET FRIENDLY. GOOD BREAKFAST. THE ROOF ACCESS ALLOWS EVERYONE TO PASS BY THE GUEST ELEVATOR AND I CONSIDER IT UNSAFE. WHEN A GUEST GETS INTO THE ELEVATOR SOMEONE CAN GET IN.
Carlos
Stayed 5 nights in Jan 2024
Response from Bianca Fotea - Guest Relations on Jan 24, 2024
Dear Carlos,Greetings from NH Collection Gran Via!First and foremost we would like to thank you for your kind review. We do put a lot of effort and passion on a daily basis to make sure that our guests have a great experience while staying with us, and getting to know this has been the case it is the biggest prize we can possibly ask for.We truly look forward to personally welcome you back many more times to come in the near future. For us will be an absolute privilege.Until then, please receive our warmest regards.
Response from Bianca Fotea - Guest Relations on Jan 20, 2024
Dear Dylan,First of all, I would like to thank you for choosing the NH Collection Gran Via during your last stay in Madrid, as well as for taking the time to share your opinion with us. The entire Hotel team has the aim of providing unique experiences to all our guests. So we are very satisfied to know that we have succeed in your case. I hope that you will find the opportunity to come back to Madrid, and we are looking forward to welcoming you back again.
10/10 Excellent
Virgilio
Jan 9, 2024
Virgilio
Stayed 3 nights in Jan 2024
Response from María Martín - Guest Relations on Jan 31, 2024
Estimado Virgilio,Gracias por compartir su reciente experiencia en NH Collection Gran Vía. Nos alegramos de que disfrutara de una excelente estancia con nosotros. ¡Esperamos darle la bienvenida de nuevo pronto!Atentamente,
Very welcoming staff, and great daily housekeeping.
AlMeqdad
Stayed 3 nights in Jan 2024
Response from María Martín - Guest Relations on Jan 9, 2024
Dear AlMeqdad,Thank you for choosing NH Collection Gran Vía during your stay in Madrid. We were delighted to host you in the heart of the city and are pleased to know that you received excellent service. We look forward to welcoming you back in the near future!Best regards,
Centrally located. We spent 2 nights there. You can see the NYE fireworks from the rooftop. They have doors for the windows and black out curtains so it’s quiet from the busy streets but be careful you might sleep in until 2pm… all good for us but make sure to set your alarm if you have plans for the next day.
Ruiou
Stayed 2 nights in Dec 2023
Response from María Martín - Guest Relations on Jan 9, 2024
Dear Ruiou,Thank you for taking the time to share your recent experience at NH Collection Gran Vía. We are thrilled to know that you enjoyed NYE from the Sky Bar on the 9th floor! A unique experience indeed. We look forward to welcoming you back soon!Best regards,
Response from María Martín - Guest Relations on Jan 8, 2024
Dear Veronica,Thank you for choosing NH Collection Gran Vía during your stay in Madrid, we were delighted to host you in the heart of the city and are pleased to know that you enjoyed our central location.We would love to welcome you back again soon!Warm regards,
Location is perfect. Hotel is clean and staff were very helpful all the time
Verified traveler
Stayed 4 nights in Dec 2023
Response from María Martín - Guest Relations on Jan 31, 2024
Dear Mr. Sarkar,Thank you for taking the time to share your recent experience at NH Collection Gran Vía. We were delighted to host you in the heart of Madrid and are pleased to read that you enjoyed our location and cleanliness. I will make sure to communicate your kind comments to the entire team to further motivate them to provide memorable experiences for our guests. We look forward to welcoming you back in the near future!Best regards,
Response from María Martín - Guest Relations on Jan 8, 2024
Dear Will,Thank you for sharing your review regarding your recent experience at NH Collection Gran Vía. We are pleased to know that you had an excellent stay with us and look forward to welcoming you back in the near future!
Response from María Martín - Guest Relations on Jan 8, 2024
Dear Jacqueline,Thank you for taking the time to share your recent experience at NH Collection Gran Vía, we greatly appreciate your feedback and are pleased to know that you had a great stay with us.Looking forward to welcoming you soon!Best regards,
Response from María Martín - Guest Relations on Jan 8, 2024
Estimada Ivett, Gracias por compartir su valoración sobre su reciente estancia en NH Collection Gran Vía. Nos alegramos de que su experiencia con nosotros fuera tan positiva.¡Esperamos darle la bienvenida de nuevo pronto!Atentamente,
The Hotel is in an excellent area. Loved the rooftop bar amd the shops nearby.
Teresita
Stayed 4 nights in Dec 2023
Response from María Martín - Guest Relations on Dec 23, 2023
Dear Teresita,Thank you for taking the time to share your recent experience at NH Collection Gran Vía, we were delighted to host you in the heart of Madrid and are pleased to know that you enjoyed the rooftop on the 9th floor and all the activities and life around the hotel.We look forward to welcoming you back soon!Best regards,
10/10 Excellent
Jair
Dec 22, 2023
Jair
Stayed 3 nights in Dec 2023
Response from Bianca Fotea - Guest Relations on Jan 20, 2024
Dear Jair,First of all, I would like to thank you for choosing the NH Collection Gran Via during your last stay in Madrid, as well as for taking the time to share your opinion with us. The entire Hotel team has the aim of providing unique experiences to all our guests. So we are very satisfied to know that we have succeed in your case. I hope that you will find the opportunity to come back to Madrid, and we are looking forward to welcoming you back again.Best regards,
Response from Álvaro de Ramos - Concierge & Guest Relations on Dec 18, 2023
Dear Diego,We were delighted to welcome you to NH Collection Gran Via and are pleased to know that your stay with us was up to your expectations.We look forward to welcoming you back soon!Best regards.
Response from Álvaro de Ramos - Concierge & Guest Relations on Dec 17, 2023
Estimado Tomás,Muchas gracias por dedicar unos minutos a darnos su opinión acerca del hotel y los servicios prestados. Saber que su estancia han alcanzado su nivel de satisfacción y que el hotel ha estado a la altura de sus expectativas es la motivación perfecta para todo el equipo para seguir trabajando en la misma línea. Esperamos poder recibirle de nuevo pronto.Atentamente.
Great location, staff and service. Really friendly management and nice roof top.
Jorge
Stayed 3 nights in Dec 2023
Response from Álvaro de Ramos - Concierge & Guest Relations on Dec 16, 2023
Dear Jorge,Thank you for taking the time to share your recent experience at the NH Collection Gran Vía.We appreciate your feedback and are delighted to learn that you enjoyed your stay and that you highlight un such a positive way our location and the service provided by our team. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Sincerely,
Response from Álvaro de Ramos - Concierge & Guest Relations on Dec 16, 2023
Dear Ismail,Thank you very much for choosing NH Collection Gran Vía and for the time you have taken to share with us your comments about your recent experience with us.It is a pleasure for us to know that you have enjoyed your stay at our hotel and that we have met your expectations.We hope to welcome you in the near future to provide you again with another memorable experience.Sincerely.
Response from Álvaro de Ramos - Concierge & Guest Relations on Dec 14, 2023
Dear Ibraheem,Thank you very much for taking a moment to write about your experience at the NH Collection Gran Vía. We are glad to know that you enjoyed your stay with us. We hope to welcome you again soon. Best regards