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Reviews of Iberostar Las Letras Gran Via

4 out of 5
Iberostar Las Letras Gran Via
Calle Gran Via 11, Madrid, Madrid

Reviews

9.4

Exceptional

Rating 10 - Excellent. 730 out of 1004 reviews" "
Rating 8 - Good. 203 out of 1004 reviews" "
Rating 6 - Okay. 45 out of 1004 reviews" "
Rating 4 - Poor. 15 out of 1004 reviews" "
Rating 2 - Terrible. 11 out of 1004 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

John

Traveled with partner
Great location. Staff was extremely helpful. Would recommend staying here while in Madrid
Stayed 3 nights in May 2024

10/10 Excellent

Jayesh, North Brunswick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in May 2024

8/10 Good

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location on the Grand Via. My only recommendation, in my opinion, would be is to skip the upgraded hot tub room. The tub had a strong musty odor and was barely warm. I did bring it to the attention of the staff, who were most helpful, and was told a technician would look at it while we were out for the day. We also had to sign a waiver for the temperature to be elevated, this was not an issue and I completely understood. Unfortunately the hot tub was not addressed and I’m not even sure anyone had actually looked at it as it was still musty and Luke warm at best. However, I do admit that I did not bring it up again to the staff and just enjoyed the balcony instead. Other than that, the hotel was perfect. It is well situated, clean, and the staff is extremely helpful. We would recommend this hotel and look forward to staying again in the future.
Stayed 4 nights in May 2024

10/10 Excellent

Willie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Literally my favorite hotel in Madrid. Make sure to ask for a corner room with a balcony. Believe me you won’t regret it.
Stayed 2 nights in May 2024

8/10 Good

Nuria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in May 2024

10/10 Excellent

James, Madison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect and the room was beautiful and spacious
Stayed 3 nights in May 2024

10/10 Excellent

Michelle

Stayed 2 nights in May 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location. Great breakfast. Staff very helpful. Clean hotel with access to central city. Good value
Stayed 4 nights in Apr 2024

8/10 Good

Milqueza, Bronx

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location!
Stayed 3 nights in Apr 2024

10/10 Excellent

louis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

stephen, Bradenton

Stayed 4 nights in Apr 2024

8/10 Good

Menahem

Stayed 3 nights in Apr 2024

10/10 Excellent

Rafael

Stayed 6 nights in Apr 2024

10/10 Excellent

Anne-Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was absolutely beautiful. It was a luxurious experience throughout. We absolutely loved staying on Gran Via. The hotel is incredibly romantic. I’d recommend for couples especially.
Stayed 1 night in Apr 2024

8/10 Good

Sara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 3 nights in Apr 2024

10/10 Excellent

Cindy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone that works here was so nice to us from the moment we arrived. They left us a bottle of sparkling wine in our room on the day of our anniversary which was nice after a day of exploring. Our room was quiet and the jacuzzi on our private terrace was a great spot to relax. The hotel and restaurant were very clean. We will definitely stay here the next time we are in Madrid!
Stayed 4 nights in Apr 2024

8/10 Good

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception area is bare - not consistent with 4 star hotel. No seating; no ambiance. Staff all very kind and helpful however.
Stayed 3 nights in Apr 2024

10/10 Excellent

Colette, loxahatchee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I throughly enjoyed my time at iberostar las Letras. The area is safe and fun to walk around. The hotel had nice amenities.
Stayed 2 nights in Mar 2024

8/10 Good

Celia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location great. Staff lack of courtesy and friendliness! Noticed they were friendly to English or other language speaking people but not if you are Spanish speaking person (not from Spain). Very disappointing!
Stayed 3 nights in Apr 2024

2/10 Terrible

Karla

Hice una reservacion con tiempo y seleccione que no era reembolsable, sin embargo 15 dias antes trate de cancelarla y solicitar un reembolso. Expedia me apoyo en la gestion, recordandome las politicas de la compra, sin embargo a pesar de ser una cancelacion con tiempo, el hotel decidio apegarse a su norma (lo cual esta publicado) pero no comprendio ni empatizo mi situacion personal, simplemente, en su beneficio unico. CERO CALIDAD HUMANA... si tienes un problema, simplemente, eres un numero mas para ellos.
Stayed 2 nights in Mar 2024

10/10 Excellent

Anilay

Stayed 1 night in Apr 2024

10/10 Excellent

Hector

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent near all main areas , clean, good space,
Stayed 2 nights in Mar 2024

10/10 Excellent

carrie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything and very beautiful staff that was always able to help us. The room was perfect and the view was great. This is a very nice hotel. I strongly suggest getting the breakfast included in your stay. It was worth it for us. Safe travels!
Stayed 4 nights in Mar 2024

8/10 Good

Rafael

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Well located, close to everything including transportation. Nice views from room, clean and updated.
Stayed 4 nights in Mar 2024

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure. Been here several times and it is always excellent.
Stayed 1 night in Mar 2024

8/10 Good

Jose Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 6 nights in Mar 2024

8/10 Good

Guadalupe De La

Stayed 3 nights in Mar 2024

8/10 Good

Robert

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Mar 2024

8/10 Good

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The towels were of very poor quality
Stayed 1 night in Mar 2024

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room size and layout
Stayed 2 nights in Mar 2024

10/10 Excellent

ROBIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my comfortable, quiet room with a balcony overlooking part of Gran Via. And the staff could not have been more welcoming. They let me check in at 10:30 a.m. when I was only expecting them to store my bag until the afternoon. Also, after I arrived in the room, a staff member set up an adorable film-themed welcome of Coke and movie snacks accompanied by a sweet note. I didn't get to check out the roof and pool, as I was there in Feb, but I'd love to stay here again in warmer weather -- or anytime. Thanks, Iberostar Gran Via for a lovely introduction to Madrid!

10/10 Excellent

David

Stayed 3 nights in Mar 2024

8/10 Good

Erica

Stayed 2 nights in Mar 2024

10/10 Excellent

JeanPierre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atmosphere, lovely staff !
Stayed 5 nights in Feb 2024

10/10 Excellent

Erik

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a wonderful location. Staff is excellent.
Stayed 5 nights in Feb 2024

10/10 Excellent

rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Rami, jerusalem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall experience. Central location, comfortable room - bed and shower in particular, scenic terrace. Good value and pleasant staff.
Stayed 4 nights in Feb 2024

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, comfy rooms, v helpful staff
Stayed 3 nights in Feb 2024

4/10 Poor

Maria Esther

Stayed 2 nights in Feb 2024

10/10 Excellent

Avel Trinidad, Santa Clarita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very convenient to all I need. Staff was very friendy, helpful even before i told them the Expedia VIP status. Highly recommendable!
Stayed 5 nights in Feb 2024

8/10 Good

Emilie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location, super friendly staff, delicious breakfast Highly recommended!!
Stayed 1 night in Feb 2024

10/10 Excellent

Greg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay here when in Madrid. Great hotel!!
Stayed 3 nights in Feb 2024

10/10 Excellent

Rosemary, Mansfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 4 nights in Nov 2023

8/10 Good

Cristobal, Temple Hills

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an incredible hotel with an amazing staff. Great breakfast. We loved everything about this hotel except that it was noisy outside way after midnight but we did stay by Gran Via so it's understood.
Stayed 5 nights in Feb 2024

10/10 Excellent

Justin

Stayed 2 nights in Feb 2024

10/10 Excellent

Ashlea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was super helpful when we arrived early and tired. The room was clean with quite a bit of sound proofing from the outdoor traffic. Great area, so much shopping, food, coffee right out the front door of the hotel. Metro is only a few minutes away. I would definitely stay here again.
Stayed 6 nights in Feb 2024

6/10 Okay

Donna

Traveled with family
Liked: Staff & service
This is not a 4 star property but rather a 3 star. There is no lobby, just a front desk. The hotel description was misleading. It was just ok. I wouldn’t stay there again particularly for the price.
Stayed 3 nights in Dec 2023

8/10 Good

Geoffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for shopping.
Stayed 7 nights in Jan 2024

10/10 Excellent

Charlie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, the key word is location, location, this hotel is in the gran via, in the center of Madrid, easy walk to all the major attractions. The staff is also very friend and helpful.
Stayed 2 nights in Jan 2024

10/10 Excellent

Vivek

Liked: Cleanliness
Location location location
Stayed 3 nights in Jan 2024