Agradecemos su valoración tras su paso por nuestro Hotel Puerta América.Hasta pronto.

It is a pleasure to know that you have enjoyed your stay with us and for us will be an honor to welcome you again. Regards

Dear Guest, Thank you very much for your review. We are glad that you enjoied your stay at Puerta América Hotel and hope you will visit us again soon!

Dear guest, Thank you for your great feedback! We will keep on the good work and maintain a high level of service. Looking forward to welcoming you again to live with you another memorable experience. またね!

Dear Jungchul, Thanks for your evaluation! We hope to welcome you soon so we can recommend you a different room design. Kind regards またね

Dear guest, Thank you for reviewing your stay with us. We are glad to know that you enjoyed Zaha Hadid's room design. All the hotel is non-smoking, so we are really sorry to know that another guest disturbed you. Next time do not hesitate to let us know about it next time to avoid this situation in the future. Our neighborhood is regularly very well rated as there are lots of cafeterias, restaurants and local shops around. We hope next time you visit us we can know about your needs in advance in order to recommend you good places to visit! Kind regards

Dear guest, thank you very much for having taken the time to let us know about your recent stay. We are glad to hear that everything was up to your expectations. We look forward to welcoming you again. Kind regards,

Dear W, Thank you for reviewing us by Expedia. We are sorry to know that we hadn't met your expectations with Marc Newson's design. We know that sometimes our designs can not satisfy all our guests, so please, accept our most sincere apologies if you haven't felt confortable this time. We hope to have a second chance to demostrate that we can provide a best service. Kind regards

Dear Nozomi, I would like to thank you very much for your recent stay with us and also for the time used to share your experience in our hotel. We are very pleased to hear that you had such a great time at our hotel. See you soon

Dear Naoko, Thank you very much for having taken the time to share your hotel experience with us and we are very sorry to hear that we were not able to meet your expectations. It is always a pleasure to receive positive feedbacks from our guests Waiting to see you soon

Thanks for your opinion! We look forward to welcoming you back soon at the Puerta América Hotel. Kind regards

Thank you for staying here! Your feedback is very important to us.

¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

Caro Filippo,Apprezziamo i commenti sul vostro soggiorno. Siamo spiacenti di non avere a disposizione il servizio di minibar. All'arrivo è possibile richiedere i nostri pacchetti minibar che vengono riforniti sul posto. Desideriamo inoltre precisare che forniamo acqua gratuita nelle camere all'arrivo e ci scusiamo se questo non è stato comunicato correttamente durante il vostro soggiorno.Saremo lieti di potervi accogliere nuovamente e di offrirvi un'esperienza più soddisfacente.Cordiali saluti,

Dear Lucy,We are very sorry to hear that your experience did not meet your expectations. We value your feedback and take it seriously as it helps us to identify areas for improvement.We will work hard to address your concerns and ensure a more satisfactory experience in the future.We appreciate your comments regarding the comfort of the bed and look forward to the opportunity to welcome you back to provide a more positive experience in all areas.Kind Regards,

Dear Yarelis,We are very sorry to hear that your experience at our hotel did not live up to your expectations. We appreciate your detailed comments and take each of the issues mentioned very seriously. Unfortunately, it appears that we did not meet our own service expectations during your stay, and we sincerely apologise for any inconvenience this may have caused you.We deeply value your feedback and hope to have the opportunity to regain your trust in the future. Should you decide to give us another chance, we would be delighted to do everything we can to ensure you have a much more positive experience.

Dear Stine ØstergaardThank you for sharing your experience with us. We are very sorry to hear that your stay was not entirely satisfactory. We appreciate your comments about the warm welcome from the staff and the information provided about our facilities. We understand your disappointment about the closed pool, and would like to clarify that the opening of the pool is subject to government regulations. We will review the information on our website to ensure it is clear. We regret that we did not meet your expectations and we hope to have another opportunity to provide you with a more satisfactory experience in the future.Regards

Muchas gracias por escogernos durante su reciente estancia en Madrid y por compartir su experiencia con nosotros.

Liebe Josefa,Vielen Dank, dass Sie sich bei Ihrem letzten Aufenthalt in Madrid für uns entschieden haben und Ihre Erfahrungen mit uns geteilt haben.

Dear Stacey,Thank you for your review! We are glad to hear that you enjoyed our food and found our hotel enjoyable. We look forward to welcoming you again in the future, thank you for staying with us!

Es un placer saber que ha disfrutado de su estancia con nosotros y para nuestro equipo será un honor volver a darle la bienvenida.Saludos

Thank you for staying here! Your feedback is very important to us.

Muchas gracias por su valoración.Esperamos poder recibirle de nuevo en un futuro próximo. Nos seguiremos esforzando por darle lo mejor a todos los huéspedes que depositan su confianza en nosotros.Un saludo

It is a pleasure to know that you have enjoyed your stay with us and for our team it will be an honor to welcome you again.Regards

Thank you for your rating and your kind comments! We are glad to hear that you enjoyed the friendliness of our staff and that the breakfast buffet met your expectations. Kind Regards

Dear Joshua,Thank you very much for spending some of your valuable time to rate us because it is essential for us to know first hand the experience of all our guests.We are very proud of your words towards our team and would be honoured to share them with them. Regards

Thank you very much for your review, we will continue to strive to give the best to all guests who place their trust in us. Best regards

¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

Muchas gracias por escogernos durante su reciente estancia en Madrid y por compartir su excelente valoración a través de este medio

Chère AnaïsNous vous remercions d'avoir pris le temps de nous faire part de vos impressions sur votre séjour dans notre hôtel 5 étoiles. Nous apprécions beaucoup vos commentaires qui nous aident à améliorer continuellement nos services.Nous aimerions faire remarquer que dans la section "politiques" de la description de l'hôtel, vous pouvez voir que le client est informé de la caution mentionnée, ainsi que dans la confirmation de réservation que le client reçoit.Nous vous remercions à nouveau pour vos commentaires et nous espérons vous accueillir à nouveau très bientôt et vous proposer de nouveaux designs.salutations distinguées.

Liebe Alem,Vielen Dank für Ihre fantastische Bewertung! Wir freuen uns sehr zu hören, dass Sie Ihren Aufenthalt bei uns von Anfang bis Ende genossen haben. Wir nehmen Ihre Bemerkung über die Frühstücksauswahl zur Kenntnis und werden diese für zukünftige Verbesserungen berücksichtigen. Es freut uns zu hören, dass Sie unser Personal als hilfsbereit und freundlich empfunden haben und dass Sie sich während Ihres Aufenthaltes sicher gefühlt haben. Wir freuen uns darauf, Sie in Zukunft wieder in unserem Hotel begrüßen zu dürfen. Vielen Dank, dass Sie sich für uns entschieden und Ihre Erfahrungen mit uns geteilt haben!

We appreciate your rating after your stay at our Hotel Puerta América.Regards

We appreciate your rating after your stay at our Hotel Puerta América.Regards

We appreciate your nice rating after your stay at our Hotel Puerta América.Regards

Muchísimas gracias Juan José por compartir su experiencia con nosotros. Esperamos volver a verle pronto en el Hotel Puerta América. Saludos

We are very pleased to hear that your stay with us was a nice experience and that you enjoyed your time at our hotel. We sincerely appreciate your valuation. Thank you for choosing us.

Thank you very much for choosing us and for sharing your feedback. We are glad to know that you enjoyed the overall experience at the Puerta America Hotel.

Estimado Francisco Javier,Lamentamos profundamente que su experiencia en nuestro hotel no haya cumplido con sus expectativas. Para nosotros es fundamental conocer de primera mano la experiencia de todos nuestros huéspedes para mejorar continuamente nuestros servicios y nuestras instalaciones.Entendemos lo importante que es para nuestros huéspedes sentirse cómodos y satisfechos durante su tiempo con nosotros, y sentimos escuchar que no logramos brindarle esa experiencia con nuestra Junior Suite de Marc Newson, quien diseñó el espacio con simplicidad y comodidad; creando un entorno moderno y relajante donde cada huésped pueda sentirse como casa. Lamentamos si en su caso no fue así.Si está dispuesto a darnos otra oportunidad, nos encantaría recibirles nuevamente y proponerle un diseño distinto que más se ajuste a su idea de confort.Gracias por tomarse el tiempo de compartir sus comentarios con nosotros. Un saludo

It is a pleasure to know that you have enjoyed your stay with us and for our team it will be an honor to welcome you again.Regards

Nos complace saber que disfrutó de una experiencia inolvidable y nos alegramos de recibir valoraciones tan positivas como la suya.

Agradecemos su valoración tras su paso por el Hotel Puerta América.Con la esperanza de seguir atendiéndole en el futuro, quedamos a su disposición.Un cordial saludo