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"Staff was helpful but because it was booked we were made to stay in a room that had questionable stains and horrible smells"

"At first glance we were impressed. We checked in around 3:30 on Thursday, and when we got to the room we found it to be relatively clean and nice. We went to dinner and when we got back to the hotel, our key wouldn’t work. We went for a walk that night, our key let us back into the building downstairs but by the time we got to our room, it was deactivated again. We were told not to leave our room again for the night or we’d have to have the front desk let us back in because he couldn’t fix it or get ahold of his manager. We went to breakfast Friday morning and again our cards were deactivated when we got back. We got new keys again and were told the problem was fixed. We went and did our activities for the day and when we got back, our keys were deactivated once again. They informed us that we must be doing something to cause them to deactivate. We have stayed at many hotels and have NEVER had this issue before. By the time we got back into our room, it had been infested with ants. When we spoke to the front desk, they offered to spray our room with chemicals, where our 2 and 1 year old have to run/crawl around. When we spoke with them about changing rooms/checking out options, they got very snippy and rude. Also the elevator was extremely slow, so much so that I thought I had got stuck in it the first time I rode it. And upon deeper inspection we found trash from previous guests and dead bugs around the a/c unit. "

"Parking wasn't great, not a lot of spots. They were out of most of the food. The room wasn't cleaned very well, the lobby was beautiful though."

"Staff were wonderful- above and beyond. Unfortunately, it smelled weird- like someone tried to spray to cover up pot smell. Room smell (cleaning products, I assume) was overpowering but room was very clean. W.C. light didn’t work. Elevator was a little scary- it’s obviously been around for a while. The first floor bar/restaurant was closed and that was our “dinner” plans for the two nights. By a highway, so pretty loud no matter where you are… but that’s not their fault- just a warning to pay for a premium city view unless you don’t mind the noise. "

"Room was nice there was a musky smell but but didn’t linger after we lit a candle."

"The checking was kind of challenging because of the roundabouts around the hotel it's easy to miss where you pull in and have to go all the way back around I thought the hotel had parking but it turns out they share a space what they health officer something so you have to pay an additional $15 to park and then you have to get some type of ticket anytime you take your car in and out the garage it was a problem with my TV I could not get it to turn on to the channels there was no signal I called and they told me they would try to see if maintenance could come up and take a look if they were still in the building no one ever came up The room itself was really nice The staff wasn't as amenable as I would have thought everything else was just okay probably wouldn't stay here again "

"nice"

"Room was very clean. Comes with a full kitchen. Cable gym equipment was broken, but it had 2 working treadmills, a bike, and some adjustable dumbbells"

"Room was very clean and staff friendly and helpful! Bed and pillow a little hard. Great location for seeing the Ark!!!;;great place for the value!!"