They cancelled by booking and sent me to another sister hotel only to find it closed and padlocked up. No notification from the hotel or Hotels.com or Expedia. No response to phone calls, emails before re confirmation of the move or complaining afterwards.
Appalling customer service from all parties...and i've been in the industry 20 years.
Christopher
2021 年 7 月に 1 泊滞在
2/10 (非常に不満)
宿泊されたお客様
出張
2021 年 3 月 7 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Not helpful at all..they wasn't even taking resident
Didn't stay they wasn't taking residents
宿泊されたお客様
2021 年 3 月に 1 泊滞在
4/10 (不満)
宿泊されたお客様
2019 年 9 月 8 日
気になった点 : スタッフとサービス、施設のコンディションと設備
Basic
Room was a bit smelly, like someone had been smoking, no bar just sell cans for £3.50. Run down basic hotel
宿泊されたお客様
2019 年 9 月に 1 泊滞在
2/10 (非常に不満)
宿泊されたお客様
2019 年 9 月 6 日
気になった点 : 清潔度
宿泊されたお客様
2019 年 9 月に 1 泊滞在
6/10 (普通)
Daniel
2019 年 8 月 31 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Don't bother going here
Room had curtain hanging off screws and stains on the carpet filler in the wall blind in bathroom disintegrating shower floor was moving.
Daniel
2019 年 8 月に 1 泊滞在
8/10 (良い)
宿泊されたお客様
カップルで旅行, 家族旅行
2019 年 8 月 19 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Friendly reception staff and great location for the airport
宿泊されたお客様
2019 年 8 月に 1 泊滞在
2/10 (非常に不満)
宿泊されたお客様
2019 年 8 月 5 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Awful, should not be on your website!
宿泊されたお客様
2019 年 7 月に 1 泊滞在
4/10 (不満)
Martina
2019 年 7 月 13 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Needs a total revamp.
Whilst Colin was very plesant and helpful at reception overall the place needs a total revamp . Our room had a broken window a dripping shower all night and mould growing along the tiles. There was also a massive hole in the ceiling along the hallway seats broken at the bar . The staff are working hard and are lovely but the place needs an injection of serious cash
Martina
2019 年 7 月に 1 泊滞在
10/10 (非常に良い)
Keith
2019 年 7 月 10 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent Budget Hotel
I would just like to say that I have never had a problem at this hotel. If I did not like a particular room I just have to say so and the very helpful and friendly staff will immediately move me. For a Budget Hotel WITH air conditioning it is absolutely ideal for my weekly stay. Free WiFi and multi-channel TV services, bathroom essentials and tea and coffee making facilities all included. Big free car park that is secured overnight lets me relax without feeling edgy. It is also very quiet, with proper blackout curtains and a cleaning staff that are also engaged in ensuring that bed linen and general cleanliness is top grade. It is a budget hotel, so do not expect 5* luxuries, but for what you pay it is actually a real treasure.