Dear guest, Thank you so much for your positive feedback. We are glad to hear that you enjoyed your stay here in Lucerne and we hope to welcome you back soon. Warmest regards, Brigitte Heller, General Manager and the whole MONOPOL-Team

Dear guest, Thank you for your stay at the Hotel MONOPOL Lucerne and for taking the time to share your feedback with us. It would be great to welcome you back soon here in Lucerne! Warmest regards, Brigitte Heller, General Manager and the whole MONOPOL-Team

Dear Tadhg,Thank you for your rating. We appreciate your feedback and we are glad that you had a satisfactory stay with us. We look forward to welcoming you back to our hotel in the future.Sincerely yours,Lars GüggiGeneral Manager Hotel Monopol

Dear Guest,Your kind words have truly warmed our hearts. It is delightful to learn that your stay at our hotel exceeded your expectations. Our team, especially Kyle, is thrilled to receive such high praise for their professionalism and dedication to service.It's true, our historic building does come with its unique quirks, such as a few steps after the lift ride. We appreciate your understanding in this matter, and we are pleased that it did not dampen your overall experience.We look forward to offering you our warm hospitality once again in the future.Sincerely yours,

Lieber Tim,Vielen Dank für Ihre perfekte Bewertung! Es freut uns zu hören, dass Sie Ihren Aufenthalt bei uns genossen haben und wir freuen uns darauf, Sie in Zukunft wieder bei uns begrüssen zu dürfen.Freundliche Grüsse,Hotel Monopol

게스트님께,리뷰에 더 많은 내용을 작성하려고 하셨던 것 같습니다. 저희는 고객의 여행에 필요한 다양한 교통수단을 쉽게 이용할 수 있도록 노력하고 있으니 편리한 위치를 찾으셨기를 바랍니다. 여러분의 피드백은 저희에게 소중합니다. 진심으로 당신의 것입니다,호텔 모노폴

Prezado hóspede,Lamentamos muito saber que a sua experiência conosco não atendeu às suas expectativas, especialmente em relação ao tamanho do quarto e ao carpete. Valorizamos a sua opinião e agradecemos por nos alertar sobre essas questões.Todavia, é bom saber que a localização do nosso hotel foi ao encontro das suas necessidades. Trabalhamos constantemente para oferecer uma estadia confortável e agradável a todos os nossos hóspedes, e a sua observação é de extrema importância para nós.Atenciosamente,

Dear Guest,We acknowledge your feedback regarding the location of our hotel. We understand that the surroundings might not have met your expectations. It's important to note that our hotel's placement is strategic for travelers, due to its proximity to the train station. Regarding the nightclub/lounge, it is indeed part of the neighbourhood's vibrant nightlife. While we understand that this may not be everyone's preference, please rest assured that safety and comfort are our utmost priorities at Hotel Monopol. We hope that despite these concerns, you found your stay at our hotel enjoyable and accommodating. We look forward to the opportunity of serving you again in the future. Yours faithfully,

Dear Rose,It's great to hear that you found our location convenient and our hotel to your liking. We are indeed fortunate to be situated near the train station, which many of our guests appreciate. We are glad you rated us 8 out of 10 and we hope to have the opportunity to serve you again, striving to make your next stay a perfect score. Sincerely yours,

Dear Michael,we are pleased to hear that you enjoyed your stay with us. Your full score is a nice confirmation for our team that we were able to meet your expectations. It is always our goal to provide every guest with a pleasant and unique experience.We look forward to welcoming you back to Hotel Monopol soon.With kind regards,

Dear Guest,It is truly heartening to hear such positive feedback about your visit. We are thrilled to know that you found our hotel to be the best choice for your trip. Your plans to return again are the highest compliment you could offer.Our goal is always to provide an exceptional experience to all our guests and it is always gratifying to hear when we have succeeded.Looking forward to welcoming you back for another enjoyable stay.

Dear Guest,We are truly sorry to hear about the inconvenience you encountered during your stay. We take pride in catering to all our guests, regardless of their height or age. Our intention is to provide a comfortable and accessible environment for everyone.We deeply regret that some aspects of our room design did not meet your needs. It is our constant endeavor to improve the experience of our guests and your input is essential in that regard. Please accept our sincere apologies for any discomfort caused. We value your feedback and will take it into account as we continually strive to enhance our guests' experience.Sincerely yours,

고객님께,저희 호텔의 뛰어난 위치와 접근성을 강조하는 고객 여러분의 피드백을 읽게 되어 매우 기쁩니다. 저희의 특권 중 하나는 도시의 중심부에 위치하여 투숙객이 편리하게 여행할 수 있다는 점입니다.소음과 관련하여 저희는 투숙객에게 고요한 환경이 얼마나 중요한지 잘 알고 있습니다. 특히 자정 이후에는 정책에 따라 조화로운 분위기를 유지하기 위해 노력합니다. 이러한 경험을 하지 못했다면 깊은 사과의 말씀을 드립니다. 트위터는 관련 부서와 논의하여 가이드라인을 준수할 수 있도록 최선을 다할 테니 안심하세요.소중한 피드백을 보내주셔서 다시 한 번 감사드립니다. 곧 다시 찾아뵙기를 기대합니다.진심으로 당신의 것입니다,라스 구기총지배인 호텔 모노폴

Dear Guest,It is truly heartening to hear such positive feedback about your visit. We are thrilled to know that you found our hotel to be the best choice for your trip. Your plans to return again are the highest compliment you could offer.Our goal is always to provide an exceptional experience to all our guests and it is always gratifying to hear when we have succeeded.Looking forward to welcoming you back for another enjoyable stay.

Dear Guest,We value your feedback and understand that not all aspects of your stay with us met your expectations. It's fantastic to hear that you found our location to be well-connected and convenient, and that you appreciated the room size and the service provided by our staff. We strive to make every guest’s experience enjoyable and it’s encouraging to hear that we were successful in certain aspects. However, we sincerely regret to hear about the issues you encountered with the shower and WiFi. We aim for excellence in all of our services and amenities and it's unfortunate that we fell short this time. We appreciate you bringing these matters to our attention.Regarding the noise, we understand that it can be a concern, especially for guests who are light sleepers. We apologize for the inconvenience this might have caused you.As for the pricing, our rates are based on current market conditions and demand. To find the best rates, we encourage you to consider booking directly through our website or at the hotel.Thank you once again for your feedback. We hope to have the opportunity to better serve you in the future.Yours faithfully

Dear Guest,We sincerely regret to hear about the disturbance you experienced during your stay due to noise. Your comfort is of utmost importance to us and it's disheartening to learn that we were unable to meet your expectations in this regard.We place great value on the atmosphere of our centrally located city hotel. To this end, we have guidelines in place for the bar and club within our premises to control the volume from midnight onwards. It's disappointing to know that these guidelines may not have been adhered to. Please accept our heartfelt apologies for any inconvenience caused.Rest assured, your feedback has been taken seriously and we will be addressing this issue with the operators to avoid similar instances in the future. Thank you for bringing this to our attention. We hope to have the opportunity to serve you better in the future and make your next stay with us a more pleasant one.Sincerely yours,

Caro hóspede,Estamos muito gratos por partilhares a tua opinião sobre a tua estadia no Hotel Monopol. Ficamos satisfeitos por saber que gostaste da localização do nosso hotel, do conforto das acomodações e do nosso pequeno-almoço.A tua satisfação é a nossa maior recompensa e ficamos muito felizes em receber o teu elogio. A nossa equipa está sempre pronta para proporcionar aos nossos hóspedes uma experiência única e memorável.Esperamos voltar a receber-te em breve.Com os melhores cumprimentos,Hotel Monopol

Dear syamali80,Your feedback regarding the location of our property is much appreciated. We're delighted to hear that you found our location convenient, especially its proximity to the station, lake, and old town. It's indeed our goal to provide our guests with easy access to the various attractions and transport links in Lucerne.We hope to have the opportunity of welcoming you back in the future, for another enjoyable and comfortable stay in our city.Sincerely yours,

We are very pleased to hear that you enjoyed your stay with us. We strive to provide the best possible experience for our guests and are glad we were able to do that for you. Thank you for choosing us as your accommodation.With kind regards

Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen, Ingeborg. Wir wissen es zu schätzen, dass Sie uns mit 8 von 10 Punkten bewertet haben, und freuen uns, dass Sie insgesamt einen positiven Aufenthalt hatten. Wir bemühen uns, eine einladende Atmosphäre zu schaffen und dafür zu sorgen, dass jeder Gast seinen Aufenthalt genießt, daher bedeutet uns Ihr Feedback sehr viel. Wir verstehen, dass Probleme, die während Ihres Aufenthalts aufgetreten sind, enttäuschend sein können, und wir entschuldigen uns, wenn Ihr Aufenthalt nicht Ihren Erwartungen entsprochen hat. Seien Sie versichert, dass wir alle Bewertungen ernst nehmen und sie als Chance nutzen, uns für zukünftige Gäste zu verbessern. Nochmals vielen Dank, dass Sie Ihre Gedanken mit uns teilen. Wir freuen uns darauf, Sie bald wieder als Gast bei uns zu haben!Mit freundlichen Grüssen

Vielen Dank für Ihre Bewertung zu unserem Hotel. Wir freuen uns zu hören, dass Sie einen angenehmen Aufenthalt bei uns hatten und würden Ihre Erfahrung mit 10 von 10 Punkten bewerten. Es ist schön zu wissen, dass Ihnen unser freundliches Personal, die günstige Lage und die geräumigen Zimmer gefallen haben.In unserem Hotel sind wir bestrebt, erstklassigen Service und Komfort zu bieten, um allen Gästen einen unvergesslichen Aufenthalt zu ermöglichen. Ihre freundlichen Worte geben uns die Motivation, auch in Zukunft einen außergewöhnlichen Service zu bieten.Nochmals vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen. Wir hoffen, dass wir Sie bald wieder bei uns begrüßen dürfen!

Thank you for your kind review, Seihee! We are thrilled that our staff provided you with such excellent and friendly service. Your compliments are greatly appreciated. We take great pride in our commitment to providing exceptional service to all our guests and we are glad that we were able to meet your expectations. Thank you again for taking the time to share your experience. We hope to welcome you back soon!Sincerely yours

Sehr geehrte Cristinaes freut uns sehr, dass Sie Ihren Aufenthalt in unserem Hotel genossen haben und insbesondere unser Personal loben. Unser Team ist stets bemüht, den Aufenthalt unserer Gäste so angenehm wie möglich zu gestalten. Ihre positive Bewertung ist eine wunderbare Bestätigung für uns.Wir hoffen, Sie bald wieder in unserem Hotel Alpina begrüßen zu dürfen. Mit freundlichen Grüssen,Hotel Alpina

Dear Guest,Your kind words have filled us with joy. It's delightful to hear you appreciated our property and found our front desk staff to be to your liking. Indeed, the location of Hotel Monopol is one of its many charms, providing our guests with easy access to local attractions.Our team always strives to create an experience that is both pleasant and memorable. Your feedback is a testament to their hard work and dedication. We look forward to welcoming you back for another enjoyable stay in the future.Yours faithfully

Wir freuen uns zu hören, dass Sie einen zufriedenstellenden Aufenthalt in unserem Hotel hatten. Ihre Zufriedenheit ist unsere oberste Priorität und wir freuen uns, dass wir Ihre Erwartungen erfüllen konnten. Wir freuen uns darauf, Sie bald wiederzusehen!Mit freundlichen Grüssen

Dear valued guest,Your positive remarks regarding our location are greatly appreciated. It's delightful to know that you found our hotel to be in an ideal spot, close to numerous shops, restaurants, and transportation links. It's also highly encouraging to hear you would choose to stay with us again.Your patronage is valuable and it would be a pleasure to welcome you back to Hotel Monopol in the future.Sincerely yours

Wir freuen uns zu hören, dass Sie einen zufriedenstellenden Aufenthalt in unserem Hotel hatten. Ihre Zufriedenheit ist unsere oberste Priorität und wir freuen uns, dass wir Ihre Erwartungen erfüllen konnten. Wir freuen uns darauf, Sie bald wiederzusehen!Mit freundlichen Grüssen

Dear GuestThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHotel Monopol Luzern

Vielen Dank, dass Sie sich die Zeit genommen haben, über Ihre Erfahrungen in unserem Hotel zu schreiben! Wir wissen Ihre freundlichen Worte zu schätzen und freuen uns zu hören, dass Sie einen sehr angenehmen Aufenthalt hatten. Wir sind bestrebt, einen erstklassigen Kundenservice zu bieten und dafür zu sorgen, dass sich alle unsere Gäste bei uns wohl und glücklich fühlen. Wir hoffen, dass wir Sie in Zukunft wieder bei uns begrüssen dürfen!Mit freundlichen Grüssen

Thank you so much for your kind words about your stay with us! We’re delighted to hear that you had a good experience and that all-over everything was positive. At [HOTEL NAME], we strive to provide our guests with the highest standards of service and comfort, and we’re thrilled that you think we achieved that. Thank you again for taking the time to write your review – it’s very much appreciated.Sincerely yoursLars GüggiGeneral Manager Hotel Monopol

Thank you for taking the time to share your experience with us. We value all feedback, and we are sorry to hear that the room you booked was not exactly the same as you saw online whilst booking. Here at our hotel, we strive to provide each guest with a pleasant experience from start to finish. We appreciate your graciousness and patience in this matter and apologize for any inconvenience caused.Sincerely yours

Thank you for taking the time to share your experience with us. We value all feedback, and we are sorry to hear that the room you booked was not exactly the same as you saw online whilst booking. Here at our hotel, we strive to provide each guest with a pleasant experience from start to finish. We appreciate your graciousness and patience in this matter and apologize for any inconvenience caused.Sincerely yoursLars GüggiGeneral Manager Hotel Monopol

Dear guestWe understand your disappointment that you did not receive a refund for your non-refundable rate. This rate is specifically designed for travellers with a secure plan who are aware that they cannot cancel for free, but are offered a lower price.Please make sure to contact your travel insurance.

Es freut uns sehr zu hören, dass Sie Ihren Aufenthalt bei uns genossen haben. Wir bemühen uns, unseren Gästen das bestmögliche Erlebnis zu bieten, und wir freuen uns, dass wir das für Sie tun konnten. Wir freuen uns darauf, Sie bald wiederzusehen!mit freundlichen Grüssen

Thank you so much for taking the time to write a review about your experience with us. We are so pleased to hear that you found our staff to be friendly. Here at our hotel, we pride ourselves on providing a warm and welcoming atmosphere for all of our guests. We appreciate your kind words and hope to have the opportunity to serve you again soon.yours faithfully